USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

TRICARE ALLOTMENT VERIFICATION

Following the DEERS incident and cancellation of TRICARE allotments in the past, you are strongly encouraged to verify an active allotment and status. You are not in danger of being dropped due to a 90-day grace for coverage. Any discrepancies can be resolved by submitting a PPC Help Ticket to re-establish the allotment: PPC-DG-CustomerCare@uscg.mil

We are aware of the problem with the TRICARE allotment(s) disappearing from pay slips. We are working with programmers to correct it. In the meantime, we encourage you to call TRICARE to ensure that your payment is current, and your coverage is not suspended. TRICARE: 1-800-538-9552.

We apologize for the inconvenience, and we are doing our best to resolve the issue as quickly as possible.

ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS (DA)

At 0600 EST, Wednesday, December 18, 2024, availability to DA will be limited to only those users performing tasks associated with 2025 payroll and regulatory changes. DA will be reactivated at 0600 EST, Friday, January 3, 2025. This limited availability is necessary to prevent the submission of self-service, unit P&A and SPO transactions that could potentially conflict with legislative and regulatory changes. Limited availability to DA impacts all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in DA for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Direct Access User Guides

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Direct Access User Roles and Functions

Direct Access User Roles and Functions: Functional roles have been created to assist users with requesting roles. Examples: CG SPO Technician, CG SPO Auditor, CG CGIS Investigator.

Functional User Roles Information Page - a complete table of available FUNCTIONAL ROLES can be found in Personnel and Pay Procedures Manual, PPCINST M1000.2 (series) Chapter 2 Section G

References

(a)	United States Coast Guard Regulations 1992, COMDTINST M5000.3 (series)
(b)	Personnel and Pay Procedures Manual, PPCINST M1000.2 (series) Chapter 2 Section G

Command Approver Procedures
Direct Access Notifications	03/13/2024
Direct Access User Roles and Functions (Requesting, Removing, and Withdrawing)	01/09/2024
Recertifying User Roles and Functions	01/11/2024
Recertification Status Report	10/11/2023
Why was my user role request denied?	01/12/2024
Approving or Denying User Roles	01/10/2024

District Reserve Force Readiness Branch (DXR), and LOGCOM, PAC-13 Reserve Orders

Topic	Procedure Guide (PDF)
Authorizing FSMS Reserve Orders	03/29/2023
Reserve Orders Extract Report	03/14/2024
Expenditure Types for Reserve Orders

Enlisted Evaluation System (EES)

Topic	Procedure Guide (PDF)
Self Service for Commands - EES Enlisted Evaluation Review Direct Access User Guide covers the following topics: Enlisted Evaluation Review – Supervisor Submission Enlisted Evaluation Review Endorsements Enlisted Evaluation Review Approval Member Counseling Receipt	10/30/2024
Self Service Member – EES, View Completed Enlisted Evaluation Reviews	12/15/2023

Person Profile (Awards, Competencies, Languages, Training, Weigh-In Data, etc.)

Topic	Procedure Guide (PDF)
Competencies	05/26/2023
Competency Dictionary	December 2024
Honors & Awards	Individual Awards: 03/25/2024 Mass Update (Multiple members-Same award & date): 04/17/2023
Incentive Points	05/25/2023
Education	Upon degree completion, students will request an official transcript be sent to ETQC-Registrar Office 300 E. Main Street, STE 1201, Norfolk, VA 23510 Visit ETQC's website https://www.forcecom.uscg.mil/Our-Organization/FORCECOM-UNITS/ETQC/VOLUNTARY-EDUCATION/ for specific procedures
Electronic Based Distributed Learning (EBDL) Courses	02/08/2024
Languages	Guide 03/31/2023
Licenses and Certifications	03/30/2023
Memberships	08/15/2024
Test Results	04/05/2023
Training (Adding updating additional training)	Guide: 04/05/2023
Member Weigh-In Data	04/04/2024
Member Weigh-In Report	10/31/2023
Viewing an Officer Specialty Code	03/31/2023

Personal Data, Job Data, and Dependency Data

Topic	Procedure Guide (PDF)
BAH/Dependency Data / Emergency Contact Data Form Print Procedure*	01/02/2024
BAH Dependency Verification SPO Procedure	01/03/2024
BAH Dependency Verification Reports	12/27/2023
Dependent Information	08/12/2024
Dependent Aging Out	01/16/2024
Divorce, Annulment, or Death of a Dependent	01/18/2024
Personal Data Changes Address (Home, Mailing & Home or Record) Change of Name Correction of SSN or Date of Birth Citizenship / Passport Data Diversity Data E-Mail Address Marital Status Phone	01/22/2024
Questionable Dependent / PPC Legal Approval	10/18/2024
Urinalysis Report	11/03/2023
Understanding Job Data	01/18/2024

(*) BAH Dependency Data Form - Delayed Processing - Changes you make in Personal Information/Dependent Information WILL NOT IMMEDIATELY APPEAR ON THE BAH DEPENDENCY DATA FORM. The form relies on an update process that runs daily at 0500 (EST) to pull data from for the form. Wait until after 0500 (EST) or until the next day before attempting to print the form. Includes procedures for printing by member employee ID and batch printing by department ID (SPO or unit).

Reports and Queries

Required User Role for "Schedule a Query":

Only the user roles listed below have the ability to run a report that uses the Schedule a Query component.

User roles required to run a query

Topic	Procedure Guide (PDF)
Absence Request Report (Last item in Chargeable Absence Requests guide)	07/17/2024
Action Request Report and Viewing Transaction by Member	11/06/2023
Active Duty 6th or 10th Anniversary Query	11/03/2023
Adhoc Report Request Procedure	07/02/2024
BAH/COLA Report	12/26/2023
BAH Dependency Verification Reports	12/27/2023
BAH Mismatches (HR Quality Assurance Tool) Do not submit a customer care ticket if there is no pay adjustment needed. For example, A BAH quarters status code is changed from code “G” without dependents to code “H” without dependents due to member married to member marriage with no other dependents, and there is no change in the monthly BAH amount the member received and is entitled to. No pay adjustment is needed. Do not submit a ticket.	Under Construction
Basic Needs Allowance Report	06/23/2023
Begin Extension/Re-Extension Reports	12/27/2023
CG Dept Run	04/10/2023
Coast Guard Military Human Resource Record (CGMHRR)	11/07/2022 (PSC iPERMS Access Information Page)
Department Role Query	11/16/2023
Dependent Accountability Report	11/16/2023
FSMS Drill/ADT Audit Report	08/30/2024
Government Travel Charge Card Command / Area Coordinators	04/17/2023 (PPC P&D Provided Guide) 10/23/2010 (PSC-BOPS Provided Guide)
Identifying Inactive Duty for Training (IDT) Dates	03/12/2024
JUMPS Data Repository (JDR)	05/08/2017
Leave Correction Report	01/03/2024
Member All Duty Report	10/31/2023
Member Information	04/10/2023
Member Weigh-In Report	10/31/2023
Net Pay Amount (NPAM) Report	12/27/2023
Obligated Service Report	11/03/2023
Payee Warning Report	06/24/2024
Payroll Verification Report	11/03/2023
Payslip	Individual 04/18/2023 Batched 12/08/2023
Positions at a Department	11/06/2023
Prior Unit History Report	11/15/2023
Reserve Member Balances	02/07/2024
Reserve Order Discrepancy Report	11/13/2023
Reserve Orders Extract Report	03/14/2024
Reserve Waiver Report	11/07/2023
Schedule a Query	12/26/2023
Suspicious Amount-Net Pay Difference Greater Than $500 (NP500 Report)	01/26/2024
Unit Roster	11/15/2023
Urinalysis Report	11/03/2023
View Member Inactive Duty for Training (IDT) Drills	11/14/2023

Retiree Self Service

Visit the Retiree & Annuitant Services (RAS) Branch Direct - Access Self - Service Page for user guides and tutorials for retirees and annuitants.

Self-Service Reserve Component Specific

Topic Name	Procedure Guide (PDF)
All Duty Report	05/01/2024
Annual Screening Questionnaire Also see: Standard Occupational Code Listing (Spreadsheet listing SOC codes. Provided for easier searching).	08/19/2024
Direct Access Notifications	03/13/2024
Inactive Duty for Training (IDT) (schedule, edit, or withdraw IDT requests)	05/01/2024
IDT Subsistence Allowance	02/26/2024
Mobilization Volunteer Opportunities (Member Self-Service)	10/09/2024
Montgomery GI Bill Selected-Reserve (MGIB-SR)	10/11/2023
Reserve Active Duty Orders Request	12/04/2024
My Reserve Orders - View Only	12/15/2024
My Reserve Drills	04/01/2024
View My Reserve Points Statement	05/30/2024

Self-Service

Topic	Procedure Guide (PDF)
Add a Shortcut to Favorites	08/13/2024
Clearing Cookies and Cache Note: To clear the SSL state in Windows 10: Open the Start menu. Search for and open Internet Options. In the dialog box that appears, select the Content tab. Click Clear SSL State.	Clearing Cookies and Cache in Google Chrome Clearing Cookies and Cache in Microsoft Edge
Direct Access Browser Requirements & Helpful Tools	03/24/2021
Direct Access Notifications	11/04/2024
Absence Request (Chargeable)	07/17/2024
Absence Requests (Non-Chargeable)	10/25/2023
Allotments/Voluntary Deductions	10/04/2023
A-School request (self-service)	02/21/2024
BAH Dependency Data Verification	10/03/2023
Blended Retirement System (BRS) Opt-In Eligible Accessions and Process (Post January 1, 2019)	06/10/2019
Blended Retirement System (BRS) - Information (BRS Overview and calculator demo)	03/08/2018
Coast Guard Civilian DA Self-Service	10/06/2023
Digitally Signing a PDF (Electronic Signature)	06/13/2022
Digitally Signing Documents from Direct Access	03/30/2020
Direct Deposit	10/03/2023
Email Addresses	10/02/2023
Emergency Contacts	12/12/2023
Enlisted Evaluation Reviews	12/15/2023
eRésumé (PCS)	11/05/2024
Ethnic Groups and Details	12/06/2023
Federal Tax Elections	12/28/2023
Functional Roles: See Requesting, Recertifying, Removing, and Withdrawing User Roles and Functions, below
Government Travel Charge Card	10/03/2023
Home Address, Mailing Address, and Thrift Savings Plan Mailing Address	09/29/2023
Lautenberg – Annual Verification	10/16/2024
My Airport Terminal	09/27/2023
My Assignments Endorsements	09/27/2023
My eResume Report	12/12/2023
My Member Info (View My Awards, Training, Education, and Competencies)	06/04/2024
My Panel Submissions (e.g. CWO appointment, Command Screening, and, other boards and panels)	11/16/2023
My Religion - self service	10/02/2023
Officer Comparison Scale Summary	08/06/2024
Password Passwords and Set up/Update Security Questions	02/22/2024 11/08/2024
Phone Numbers	09/29/2023
Requesting Mobilization Volunteer Opportunities (Member Self-Service)	10/09/2024
Requesting, Removing, and Withdrawing User Roles and Functions	01/09/2024
Recertifying User Roles	01/11/2024
State Tax Elections	12/28/2023
Thrift Savings Plan (TSP)	02/22/2024
Understanding the Payslip Leave Summary	09/04/2024
View My Dependent Information	10/11/2023
View My PaySlip	02/22/2024
View My Open Debts	10/05/2023
View My CWO Personal Data Extract	10/10/2023
View My CWO Profile Letter	10/11/2023
View My SWE Personal Data Extract	10/11/2023
View My SWE Profile Letter	10/06/2023
View/Print My Year End (TAX) Forms (W-2s and ACA Forms) (Consent / Opting-out of Paper Copies)	01/29/2024

Self-Service for Commands and P&A Offices

Topic	Procedure Guide (PDF)
Absence Request
Chargeable Absence Requests	07/17/2024
Non-Chargeable Absence Requests	10/25/2023
Delegate Approval Authority to Another Approver	04/27/2023
Blended Retirement System (BRS)
Checking a Member's BRS Enrollment Status	05/11/2023
COMMAND - APPROVING A SCHOOL REQUESTS
Approving A School Requests	02/21/2024
Enlisted Evaluation System (EES)
Enlisted Evaluation System (EES) Enlisted Evaluation Review The EES Enlisted Evaluation Review Direct Access User Guide covers the following topics: Enlisted Evaluation Review – Supervisor Submission Enlisted Evaluation Review Endorsements Enlisted Evaluation Review Approval Member Counseling Receipt	10/30/2024
eResume & Panel Submissions (Postgraduate/Advanced Education)
Endorsing Panel Submissions and PCS eResumes	04/03/2024
PCS eResume Command Endorsement	03/20/2024
Postgraduate/Advanced Education Overview	12/07/2023
Government Travel Charge Card (GTCC)
Travel Charge Card Command / Area Coordinators	04/17/2023 (PPC P&D Provided Guide) 10/23/2010 (PSC-BOPS Provided Guide)
Mobilization
Requesting Mobilization Volunteer Opportunities (Member Self-Service)	10/09/2024
Endorsing/Approving Mobilization Applications	03/25/2024
Mobilization Post Deployment Information	03/27/2024
Mobilizations Volunteer Report	11/06/2024
Postgraduate/Advanced Education
Postgraduate/Advanced Education Endorsements	04/06/2023
Reserve Specific
Annual Screening Questionnaire (ASQ) Command Also see: Standard Occupational Code Listing ?(Spreadsheet listing SOC codes. Provided for easier searching).	08/19/2024
Reserve Member Balances	02/07/2024
Reserve Orders Extract Report	03/14/2024
Issuing FSMS Reserve Orders (AD/ADT/ADOT/ADOS) Also see: Summary of Reserve Orders Types (04/01/2024) This is a new version of the guide for issuing reserve active duty orders. It provides procedures for entering cost information that is compliant with the new FSMS account system.	08/14/2024 Reserve Title 14 Contingency Orders 04/09/2024
Generate a Manual DD-214	04/12/2023
Inactive Duty for Training (IDT) Drills This guide covers the following topics: Reserve Air Crew Flight Duty Pay Authorizing a Member-Scheduled IDT Drill Scheduling IDT Drills for an Individual Member Scheduling a Batch of IDT Drills Deleting a Scheduled or Cancelled IDT Drill Marking Individual IDT Drills Completed Marking a Batch of IDT Drills Completed Changing the Drill Status of IDT Drills Correcting a Previously Paid IDT Drill Canceling a Previously Paid IDT Drill Resubmitting IDT Drills Previously Denied by the SPO	03/13/2024
Reserve Member Status Change (View)	02/01/2024
Reserve Order Discrepancy Report	03/30/2023
View Member Inactive Duty for Training (IDT) Drills	11/14/2023
Identifying Inactive Duty for Training (IDT) Drill Dates	03/12/2024
Inactive Duty for Training (IDT) Subsistence Allowance	02/26/2024
Understanding Reserve Pay Processing	02/16/2024
Reports/Queries
Absence Request Report (Last item in Chargeable Absence Requests guide)	04/27/2023
ADHOC Reports Request Procedure	02/16/2022
Airport Terminal & Viewing Separation Orders	01/26/2024
BAH Dependency Verification Report (SPO or Unit P&A Office User Role Required to run this query)	12/27/2023
CG Dept Run	04/10/2023
Dependent Accountability Report	11/16/2023
Department Role Query	11/16/2023
Lautenberg – Reports	11/07/2024
Leave Correction Report	01/03/2023
Member All Duty Report	10/31/2023
Member Information Report	04/10/2023
Net Pay Advice Report	04/18/2023
Payslips	Individual 0 4/18/2023 Batched 12/08/2023
Positions at a Department	11/06/2023
Prior Unit History Report	11/15/2023
Reserve Order Discrepancy Report	03/30/2023
Scheduling a Query	04/13/2023
Unit Roster	11/15/2023
Servicewide Exam (SWE) / Enlisted advancements
Creating Advancement Certificates	04/18/2023
Servicewide Exam PDE by Member	04/18/2023
Servicewide Exam PDEs by Department	04/18/2023
Servicewide Exam Profile Letters by Department	06/05/2023
Servicewide Exam Profile Letter by Member	04/13/2023
User Roles
Approving or Denying User Roles	01/10/2024
Direct Access Notifications	03/13/2024
Weight and Body Fat Standards Program
Member Weigh-In Data Entry	04/04/2024
Member Weigh-In Report	10/31/2023

SPO / P&A Accessions, Reenlistments, and Extensions

Topic	Procedure Guide (PDF)
Active Duty 6th or 10th Anniversary Query	11/03/2023
AD Recall from Retirement	07/27/2023
Begin Extension of Enlistment	10/20/2023
Begin Re-Extension of Enlistment	10/20/2023
Begin Extension/Re-Extension Reports	12/27/2023
CG Exchange Allotment for Ditty Bag Bill.	06/08/2023
Contract Data - Approving Contracts	10/20/2023
Contract Data - Change the Date of a Pending Contract	10/20/2023
Contract Data - Extensions & Re-extensions	10/20/2023
Contract Data - Reenlistments	10/23/2023
Contracts Overview	10/25/2023
HIRE - CADET	12/04/2024
Hire - Cadet Initial Clothing Allowance (ICA) (Academy Cadet SPO Only)	04/07/2023
HIRE - DCO or MARGRAD	12/04/2024
HIRE - OCS-IRR	12/19/2024
HIRE - ROCI	12/04/2024
HIRE Cape May RECRUIT (from CGRC)	12/04/2024
HIRE Reserve Depot	12/04/2024
Lump Sum Leave Sale Overview	09/04/2024
Montgomery GI Bill (MGIB) Enrollment or Decline	06/07/2023
REHIRE CADET	12/09/2024
REHIRE Direct Commission Officer (DCO)	12/06/2024
REHIRE Into Active Duty with Prior Service	12/10/2024
REHIRE Into Reserves with Prior Service	12/10/2024
REHIRE-Return to Service - Active Duty Reintegration	09/09/2024
Retained Beyond Normal Expiration of Enlistment	10/20/2023
RSV RET-2 Recall from Retirement	09/16/2024
Statement of Creditable Service (SOCS) - overview guide	09/20/2023
Statement of Creditable Sea Service	10/02/2023

SPO / P&A Advancements

Topic	Procedure Guide (PDF)
Adding a Designator	01/09/2024
Advancing a Member	02/01/2024
Reducing a Member	02/01/2024

SPO / P&A Allowances

Topic	Procedure Guide (PDF)
Basic Allowance for Housing (BAH) DA Pay Processing: Inactive BAH Case	Start/Stop/Correct/Approve BAH 05/15/2024 Reserve AD BAH 03/26/2024 Enter BAH-TR for Recruit training, OCS and Academy Grads 04/07/2023
BAH/COLA Report SPO User Guide	12/26/2023
Basic Allowance for Subsistence (BAS) (starts automatically)	N/A
BAS Type II	05/19/2023
Cadet Initial Clothing Allowance (ICA) (Academy Cadet SPO Only)	04/07/2023
Clothing Allowance - Civilian (CCA)	Processing CCA 03/20/2023
Clothing Allowance - Supplementary (SUPP CMA)	Processing SUPP CMA 04/04/2023
Cost of Living Allowance (COLA) - Continental US (CONUS COLA)	Start CONUS COLA 10/13/2023 Correcting CONUS COLA 10/13/2023
Cost of Living Allowance (COLA) - Overseas (OUTCONUS COLA/Reduced OUTCONUS COLA)	Start/Stop/Correct/Approve OUTCONUS COLA 10/13/2023
Cost of Living Allowance (COLA) - Unique Expenses	N/A Input by PPC
Combat SGLI Allowance	Starting Combat SGLI Offset 04/13/2023 Stopping Combat SGLI Offset 07/05/2023
Combat Tax Exclusion	Start, Stop, Delete 07/31/2024
Direct Deposit (Establish or Change)	03/10/2022
CG Standard Meal Rate (CGSMR) Refund / Refund for Missed Meals (RMM)	Enter RMM 04/07/2023 Correct, Delete, or Stop 4/04/2023 CGSMR Batch Process (start/stop SMR for multiple members) 01/17/2024
Element Assignment by Payee (EABP)	05/31/2023
Family Separation Allowance (FSA)	Start FSA 01/17/2024 Correct, Delete, or Stop 04/04/2023
Family Separation Housing Allowance (FSH)	Start 07/07/2023
Move In Housing Allowance	07/06/2023
Officer Uniform Allowance	04/04/2023
One Time Positive Input (OTPI)	04/05/2023
Overseas Housing Allowance (OHA) See OHA tables for rates.	Start 04/07/2023 Stop 06/08/2023 Correcting 04/05/2023
Pay Corrections Action Request	10/28/2024
Pay Calculations Results	04/07/2023
Payroll Tax Deferral	01/21/2021
Personal Money Allowance (PMA) (Now starts automatically upon PCS reporting)	N/A

SPO / P&A Absences

Topic	Procedure Guide (PDF)
General Absences	General Absences 04/04/2023
Leave and Other Approved Absences	Chargeable Absences 07/17/2024 Non-Chargeable Absences 1 0/25/2023
Leave Correction Report	01/03/2023
Reviewing and Auditing Leave	09/04/2024
Understanding the Payslip Leave Summary	09/04/2024
Viewing a Member's Leave Balance	09/19/2024

SPO / P&A Advances

Topic	Procedure Guide (PDF)
Advances ( Pay, BAH, or OHA)	04/07/2023
Advances - Change Liquidation Schedule	04/03/2023
Advances - Identifying the Remaining Balance of an Advance	04/13/2023

SPO / P&A Disciplinary Actions

Topic	Procedure Guide (PDF)
Disciplinary Actions	04/05/2023 Also see: Defense Incident-Based Reporting System (DIBRS). Cross Reference to 2019 Manual for Courts-Martial

Topic

Procedure Guide (PDF)

Disciplinary Actions

04/05/2023

Also see:

Defense Incident-Based Reporting System (DIBRS).
Cross Reference to 2019 Manual for Courts-Martial

SPO / P&A Pay

Topic	Procedure Guide (PDF)
Action Request Report and Viewing Pay Transactions by Member	11/06/2023
Assignment Incentive Pay: Cutters Undergoing Maintenance Periods (AIP-CMP) Pre-commissioning Cutter Crews (AIP-PCC), Recruiters Remote & Austere Conditions (AIP-RAC)	01/19/2024
Assignment Pay (AP)	11/09/2023
Aviation Incentive Pay (AvIP)	09/25/2023
Bonuses: Designated Career Field Bonus (DCFB) Validating Bonus Paperwork is Correct before Submitting to PPC Viewing Bonuses and Their Payments	08/14/2024 08/14/2024 05/16/2024
Career Sea Pay (CSP) Five Level Table and TDY Entitlement Rules	11/28/2023 (covers starting, restarting, stopping, and deleting neutral time.)
Career Sea Pay Premium (CSPP) Note: If submitting a transaction out-of-range the SPO will submit the CSPP Start Date Calculator Spreadsheet via a trouble ticket to PPC customer care after approving the CSPP action request in Direct Access. Also, submit the CSPP Start Date Calculator Spreadsheet via a trouble ticket to PPC customer care if having trouble inputting or approving the transaction. Known Issue: Career Sea Pay Premium (CSPP) for TACLETs - SPOs must submit trouble tickets to have CSPP payout for CSPP-eligible TACLET members who go TDY to a ship. Also see: CG-2036, Career Sea Pay Premium Worksheet	05/03/2024
Combat Tax Exclusion	Start, Stop, Delete 07/05/2023
Direct Deposit (Establish or Change)	04/03/2023
Element Assignment by Payee (EABP)	09/06/2023
Diving Duty Pay	Start 04/13/2023 Correct, Delete, or Stop 06/16/2022
Foreign Language Proficiency Pay (FLPP)	Start 04/07/2023 Correct, Delete, or Stop 06/16/2022
Hardship Duty Location Pay for Designated Areas (HDP-L(DA))	Start 04/05/2023 Correct, Delete, or Stop 06/16/2022
Hardship Duty Pay - Restriction of Movement Due to COVID-19 a. Members may apply for HDP-ROM through their unit Personnel and Administration (P&A) office to their Servicing Personnel Office (SPO). Applications must be accompanied by the following documentation: (1) Copy of order directing member into quarantine/isolation or restriction of movement. Such orders must include the beginning and ending dates of quarantine/isolation. (Memo Order Template. MS Word file format) (2) Statement from members that they are required to pay out-of-pocket for the cost of their lodging without full or partial reimbursement. (Template for member's statement. Adobe PDF file format) (3) Copy of the invoice for the quarters paid for out-of-pocket. Invoices or receipts for lodging with friends or family are not acceptable. b. Unit P&A offices will review HDP-ROM applications for compliance with the conditions of eligibility and completeness and forward the applications to the unit’s SPO. c. SPOs will submit HDP-ROM applications to PPC as a customer care ticket. Payment is authorized in arrears for the ordered ROM quarantine/isolation period.	07/17/2020
Starting Hazardous Duty Pay This guide covers the following topics:	Start 0 4/13/2023 Correct, Delete, or Stop 06/16/2022
Hazardous Duty Pay for Visit, Board, Search, and Seizure Boarding Teams (HAZPAY-VB)
Flight Deck Hazardous Duty Incentive Pay (HAZPAY-FD)
Flight Duty Hazardous Duty Pay (HAZPAY) for Enlisted Members and Non-rated or Non-designated Officers
High-Pressure Chamber Hazardous Duty Pay (HAZPAY-HP)
Hostile Fire / Imminent Danger Pay Assistant Secretary of Defense Memo of 21 April 2020 provides a listing of re-designated imminent danger areas for purposes of payment of Imminent Danger Pay (IDP) Assistant Secretary of Defense Memo of 04 June 2020 designates the land area of Saudi Arabia for imminent danger pay effective 14 September 2019.	Start 04/07/2023 Correct, Delete, or Stop 06/16/2022
One Time Positive Input (OTPI)	04/05/2023
Pay Corrections Action Request	10/28/2024
Pay Calculations Results	04/07/2023
Payroll Tax Deferral	01/28/2021
Responsibility Pay	09/13/2024
Special Duty Pay (SDP)	11/09/2023

SPO / P&A Pay Deductions

Topic	Procedure Guide (PDF)
Allotments/Voluntary Deductions	05/20/2024
CG Standard Meal Rate (CGSMR) (Auto-Starts & Stops for PCS reporting and departing ESM/EUM units)	Start 08/24/2023 Correct, Delete, or Stop 04/04/2023 CGSMR Batch Process (start/stop SMR for multiple members) 01/17/2024
Federal & State Tax Withholding Also see: State Tax Withholding Exceptions Federal Withholding Calculator Instructions Federal Withholding Calculator	10/19/2023
How PPC Calculates Taxes on In-Service Debts	11/29/2022
Identifying and Researching Overpayments or In-Service Debts	04/04/2023
Identifying SGLI, FSGLI AND TSGLI Arrears	03/12/2024
Montgomery GI Bill Enrollment or Decline	06/07/2023
State Tax Withholding Exceptions	12/20/2024
SPO/ PSI - View a Member's Open Debts	04/12/2023
Repayment of Taxable In-Service Debt – Net repayment versus Gross repayment	11/29/2022
Understanding Tax Implications for In-Service Debts	11/29/2022

SPO / P&A Permanent Change of Station (PCS)

Topic	Procedure Guide (PDF)
Airport Terminal	01/26/2024
Amending or Cancelling PCS Orders	03/26/2024
Approving PCS Orders	03/14/2024
Other Resources: How to Look Up a Unit's SPO in Direct Access SPO Contact List (CG SharePoint Link) Visit PSC's Overseas Screening CG SharePoint site for webinars, interview questions, overseas screening questions & answers, and additional information. Screening for Overseas Duty, PSCINST 1300 (CG SharePoint Link)
PCS Entitlements Auto Start-Stop	06/10/2024
PCS Orders in Awaiting $ (Funds) Status - Troubleshooting Guide	03/27/2024
PCS Orders & Endorsements Please note the new order notes which are mandatory for all overseas PCS transfers. The order notes posted on the PSC Overseas Screening Page (CG SharePoint Link, will open in a new tab) are required to be added to the orders of any member traveling to an OCONUS location. Career Sea Pay stops once a member departs on Resiliency Absence and there is no expectation for them to the departing unit upon the termination of Resiliency Absence Permissive Orders (see ALCOAST COMDT NOTE 034/21; COVID-19 Major Cutter Resiliency Absence Update). Resiliency Absence (ICW PCS departure) will be authorized on the PCS order and listed in Delay En route section as "Compensatory Absence". The absence must be entered following any leave en route and prior to proceed or travel time. Entering the absence in this order will stop CSP/CST on the day of departure and stop CGSMR the day prior to departure. 1) Formal training 2) Leave INCONUS 3) Leave OCONUS 4) Compensatory Absence (14-day resiliency absence) 5) Proceed time 6) Travel time.	03/19/2024

SPO / P&A Reserve Specific Transactions

Topic	Procedure Guide (PDF)
Active Duty
Amend or Cancel Reserve Active Duty Orders	09/13/2024
Issuing FSMS Reserve Orders (AD/ADT/ADOT/ADOS)	08/14/2024
FSMS Reserve Orders-Ready to Finished	07/19/2024
Generate a Manual DD-214	04/12/2023
Reserve EAD Orders with Multiple Sequences	08/30/2024
Reserve Orders Extract Report	03/14/2024
Reserve Title 14 Contingency Orders	04/09/2024
Starting BAH for Reserve Orders	03/26/2024
Summary of Reserve Orders Types	04/01/2024
Inactive Duty for Training (IDT)
Approving / Denying Inactive Duty for Training (IDT) Drills	11/14/2023
Correcting or Cancelling Inactive Duty for Training (IDT) Drills (Part of Command User IDT Guide)	04/18/2023
Identifying IDT Drill Dates	03/12/2024
Inactive Duty for Training (IDT) Subsistence Allowance	02/26/2024
Viewing Inactive Duty for Training (IDT) Drills	03/30/2023
Other
Annual Screening Questionnaire (ASQ)	08/19/2024
Electronic Based Distributed Learning (EBDL) Courses	02/08/2024
Identifying SGLI, FSGLI AND TSGLI Arrears	03/12/2024
Montgomery GI Bill Selected-Reserve (MGIB-SR)	01/08/2024
Reserve Member Balances	02/07/2024
Reserve Order Discrepancy Report	03/30/2023
Reserve Status Change	02/01/20 24
Understanding Reserve Pay Processing	02/16/2024

SPO / P&A Separations Transactions

Topic	Procedure Guide (PDF)
Airport Terminal & Viewing Separation Orders	01/26/2024
Amending a Separation Order	01/17/2024
Approving or Denying Separation Orders	02/02/2024
Canceling a Separation Order	02/07/2024
DD-214 Worksheet (Also see Separations Flow to the DD214) See: Certificate of Release or Discharge from Active Duty, DD Form 214, COMDTINST 1900.4E Certificate of Release or Discharge from Active Duty, DD Form 214, PSC INST 1900.1 (Series) (CG SharePoint Link - CAC Login Required)
Death of a Member	02/07/2024
Discharge - End of Enlistment	03/11/2024
Discharge with Separation Request	09/16/2024
Discharge with Temporary Separation Request	03/11/2024
RELAD - AD to SELRES or IRR	03/11/2024
RELAD with Sep Request - AD Officers and Members on EAD	03/11/2024
RELAD AD to ISL (TEMPSEP)	03/11/2024
RELAD Reserve Officers, Twice Non-Select for Promotion, to ISL	08/06/2024
Resuming Retirement for a Recalled Retired (Ret-1) Member	03/05/2024
Retirement Orders	03/08/2024
Separations Overview	03/06/2024
Separation Reports	12/29/2023
Separations Flow to the DD-214	10/15/2024

SPO / P&A Tools (NP500 Report, Paycut Roster, Programming Info, and more)

Topic	Procedure Guide (PDF)
Inactive BAH Case Overview	08/08/2023
Paycut Roster	11/20/2023
Payee Warnings Report	06/24/2024
Researching Basics for Pay and Pay Corrections	01/06/2021
Researching Pay Cases - Revised Calendars	08/14/2023
Suspicious Amount Net Pay Difference (NP500) Report	01/26/2024

Training Administration System (TAS)

Topic	Procedure Guide (PDF)
Electronic Training Request (ETR)/Training Administration System (TAS)
Accessing the Course Waiting List (TRACENs)	4/5/2023
Adding a Person of Interest External Trainee	4/5/2023
Adding Updating Additional Training	4/5/2023
Adding Updating Test Results	4/5/2023
Submitting an Electronic Training Request (ETR)	01/10/2024
Viewing a Training Summary	4/5/2023
Viewing and Printing Training Administration Orders	4/5/2023
View Training Course Waiting List	4/5/2023

Known Issues & Guidance

This section is used to identify and notify all users of any known issues for Direct Access. All user guides and materials are dated and annotated with the last date of revision upon posting. Change or update requests regarding guidance can be sent to: PPC-SMB-PPC-PD@uscg.mil

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Self Service “Address (Home and Mailing)” Functionality - If you have your “Accessibility Layout” set to “Screen reader mode on”, you may get an error stating “Invalid grid column name MAIL_MAILADDRESS1.” To bypass this error, ensure your screen reader mode is turned off by doing the following:

1. On top right hand of screen select “Actions (it is the icon with 3 circles)”.

2. Then “My Preferences”. The “General Settings” tab should by default load.

3. Under “General Options”, in the “Accessibility Layout” field, select “Screen reader mode off”.

4. Then click save.

Change Password Workaround: Passwords and Set up/Update Security Questions

DA Excel Workaround - This guide provides the procedures for opening an Excel document in Direct Access (DA) when you receive an error message.

Converting a .csv file to an .xls file - This guide provides the procedures for how to convert files in a comma separated or pipe separated (.csv) format to an .xls format.