USER GUIDE TopicS
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Revision Date
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Welcome to Direct Access!
Once you complete the Initial Sign On process as a new user, please refer to all the available User Guides listed below for updates, changes, and viewing your Self-Service capabilities.
Inicio de sesión inicial de acceso directo
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02/21/2024
21 febrero 2024
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You can view and update your delivery options for Payslip and Retiree Newsletter by using Direct Access (DA) Self-Service.
IMPORTANT: Planned Changes for Mailing of Long Blue Line > United States Coast Guard > Coast Guard Pay and Personnel News
Cambiar las opciones de entrega
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02/21/2024
21 febrero 2024
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You can update your Direct Deposit in Direct Access.
If you cannot access the self-service system, you may provide updated direct deposit completing form CG-2015, Pay Delivery Worksheet, and emailing to ppc-dg-customercare@uscg.mil or mailing it to us at:
Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591
Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.
Report a Missing Payment - The majority of returned payments are the result of outdated banking information in our pay system. Providing updated banking information to other government entities (e. g., DEERS, VA) does not update your information with PPC-RAS and vice versa.
Note – Returned Allotment: If the returned payment is an allotment, it is our standard process to stop the allotment and send the money to your direct deposit account on our next available off cycle. If you need to restart the allotment, we will need new banking information and policy numbers if applicable.
Note – Returned Net Pay: It is our process to make several attempts to reach you and check our system for updates, if new banking information is not received by the 8th of the month your pay account will be placed into a held pay status until new banking information is received. Held pay is released once the member has provided the required information/ documents. If this is done by the 10th of the month the held pay should be released on the next available on-cycle payment, normally the 1st of the month. If this is done after the 10th, however, the held pay may take 45 to 60 days to be released.
Cambiar Transferencia Electrónica de Fondos (EFT)/Depósito Directo
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09/04/2024
04 Septiembre 2024
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You can update your e-mail address in Direct Access (DA) Self-Service. If you cannot access the self-service system, you may report changes by emailing ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information so we can process your request:
- Emplid ID or last 4 of your SSN
- What you would like us to update:
- Your phone/email in case we need additional information
Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.
Ver/Agregar/Eliminar mi dirección de correo electrónico Descripción general
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02/21/2024
21 febrero 2024
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You can change your federal and state income tax withholding in Direct Access (DA) Self-Service.
Caution: Please review the guidance for completing the "Other Adjustments" section very carefully. It is recommended to consult a tax specialist prior to completing this area.
Step 4: Other Adjustments – (These fields (a,b,&c) can, and in most cases, be left blank)
(a) Other Income (NOT FROM OTHER JOBS) – this should be the total of your other estimated income for the year, if any (whole number only with no decimal). See NOTE.
(b) Deductions – if you expect to claim deductions other than the basic standard deduction and want to reduce your tax withholding to account for these, enter the amount here (Page 3, Line 5 of 2020 W-4).
(c) Extra Withholding – Enter in this step any additional tax you want withheld from your pay each pay period (whole number only with no decimal).
NOTE: Do NOT enter income from other jobs where that income is already taxed. For more information on taxable income and extra withholdings, see IRS Pub. 505: Tax Withholding and Estimated Tax guide.
When you are setting up or changing your taxes for your retired or annuitant pay, please always use the W-4 form. According to the IRS, the W-4P form is to be used for periodic payments OR for annuity pay. Please note that PPC/RAS will accept the W-4 form for all tax withholding requests/adjustments (e.g., Retirees, Annuitants, Former Spouses).
Please feel free to review the following IRS guidance for more specifics:
About Form W-4P, Withholding Certificate for Periodic Pension or Annuity Payments | Internal Revenue Service (irs.gov)
Federal Taxes
If you cannot use Direct Access (DA) Self-service, fill out the latest version of the IRS W-4, Employee's Withholding Allowance Certificate (Adobe Acrobat Format) and email it to ppc-dg-customercare@uscg.mil.
State Taxes
If you cannot use Direct Access (DA) Self-service, please submit an email to ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template) and provide the following information:
- Identify the state for which you want taxes withheld.
- Monthly amount you want withheld (must be whole dollar amount and at least $10 a month)
- If you want to change your state of residence for Federal tax purposes.
Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.
Cambiar mi información fiscal federal y estatal
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02/21/2024
21 febrero 2024
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You can update your address in Direct Access (DA) Self-Service. Note: Changing your address does not update your state taxes. If you need to update your state taxes, please refer to the Change Federal & State Tax Information section. If you cannot access the self-service system, you may report changes by emailing ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information so we can process your request:
- Emplid ID or last 4 of your SSN
- What you would like us to update:
- Your phone/email in case we need additional information
Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.
Dirección postal
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02/21/2024
21 febrero 2024
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You can update your phone number in Direct Access (DA) Self-Service. If you cannot access the self-service system, you may report changes by emailing ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information so we can process your request:
- Emplid ID or last 4 of your SSN
- What you would like us to update:
- Your phone/email in case we need additional information
Note: Requests received outside of Direct Access (DA) Self-service have a processing time up to 60 days after receipt.
Ver / Agregar / Eliminar mis números de teléfono Descripción general
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02/21/2024
21 febrero 2024
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You can start, modify, and stop allotment in Direct Access (DA) Self-Service.
If you cannot access the self-service system, please fill out a CG-7221, Retired Allotment Authorization form and email it to ppc-dg-customercare@uscg.mil
Note: Requests received outside of Direct Access (DA) Self-Service have a processing time of 60 days after receipt.
Cambiar mis deducciones voluntarias (asignaciones)
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02/21/2024
21 febrero 2024
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If you have trouble, call PPC at 1-866-772-8724 to speak to a Customer Service Representative. You may also contact us via e-mail to PPC-DG-CUSTOMERCARE@USCG.MIL (click email address for template of required information).
Descripción general de la contraseña
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02/21/2024
21 febrero 2024
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Please note interim guidance here for password reset and security question update: Passwords and Set up/Update Security Questions (click for guide)
Actualización de la pregunta de seguridad
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02/21/2024
21 febrero 2024
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Our pay verification letter is a combination of a standard letter and your payslip. The two documents together provide your pay details and inform the financial institution that the pay will continue throughout your lifetime. You can use Direct-Access Self-Service to view and print a Verification of Pay Award Letter and your Payslip.
Attention Former Spouse: The DA self-service component does not support Award Letters being created for Former Spouses (FSPAs). Please submit a request through an e-mail to ppc-dg-customercare@uscg.mil and we will be able to manually create it for you.
Note: If your lender does not accept this format, we will need a letter from the lender explaining why. Requests received for a different format has a processing time of 45 to 60 days.
Verificación de la carta de adjudicación de pago
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02/21/2024
21 febrero 2024
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You can view your final pay beneficiary using Direct Access (DA) Self-Service.
If you would like to update this information, please complete a CG-3600 and email it to ppc-dg-customercare@uscg.mil.
Note: is only used for final pay beneficiaries. It is NOT used for designating beneficiaries under the Survivor Benefit Plan (SBP).
Ver el beneficiario de mi pago final
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02/21/2024
21 febrero 2024
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You can view, download, and print your monthly payslips using Direct Access (DA) Self-Service. Payslips are available about 2 days prior to the pay day and are visible for 24 months.
If you cannot access Direct Access (DA) Self Service, please email your request to ppc-dg-customercare@uscg.mil (Select email link for CC Ticket Template). Please include the following information:
- Emplid ID or last 4 of your SSN,
- The Month / Year payslip requested,
- Your phone/email in case we need additional information.
Note: Requests received outside of Direct Access (DA) Self-service have a processing time of up 60 days after receipt.
Ver mi nómina
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02/21/2024
21 febrero 2024
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You can download IRS Form 1099, dating back to 2013, and IRS Form 1095 (Affordable Health Care Act, Health Coverage). Notes: (1) 1099R’s are mailed out by 31 January each year. If your mailing address in DA was not updated by 17 December 2024, it is recommended to contact USPS to initiate a forwarding address to assist in delivery. Please allow 45 days for postal delivery starting from 1 February to arrive. (2) Replacement copy will only be available by electronic means through Self-Service in Direct Access.
To Request a Corrected 1099R
Please submit your request via e-mail to ppc-dg-customercare@uscg.mil. In the e-mail, please provide the following information:
- Your Full Name (First, Middle, Last)
- Your Employee ID or the last 4 of your social security number
- Tax Year you are requesting to have corrected
- A brief description of what you think is incorrect, include the box numbers from the form.
- Your contact information.
Note: Requests for corrected 1099R have a processing time of up to 90 days.
Ver/Imprimir Mis Formularios de Fin de Año Resumen
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02/21/2024
21 febrero 2024
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