To ensure the safety and security of our service member’s and civilian employee’s accounts, effective immediately, Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only.

If your email address is not present or is incorrect, you will not be able to use the self-service password reset feature until your Business email address has been added to the system or is corrected. Contact your PSI/ P&A office or Servicing Pay Office (SPO) and ask them to update your address for you. They can perform this service for all Coast Guard personnel (Active Duty, Reservists and Civilians). Contractors and other non-USCG personnel/employees may contact PPC Customer Care or assistance. 

​Enhanced password controls were recently implemented in Direct Access to meet audit requirements.  Passwords must now be 15 characters in length, have a least 1 special character, 1 number, 1 upper case, and 1 lower case.  Passwords will expire every 35 days.  DA will remember your last 9 passwords (must use new password when resetting).  Accounts will lock (for 20 minutes) after 3 failed login attempts.