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USCG Pay & Personnel Center             

Travel (TVL) Branch


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Customer Service Feedback

 

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Telephone:
(866) 772-8724
0730-1600 (Central time) M-F


E-Mail:
PPC-DG-CustomerCare@uscg.mil


Web Content Manager 

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Announcements

AO checklist (elevated permissions) grace period ends March 01, 2025. Starting March 02, 2025, all AO/elevated permissions requests for E2 and/or mLINQS will require the AO checklist to be completed and attached to the customer care ticket.

Situational use of CBA for PCS Travel:

If the CBA must be used when PCSing, you must utilize the E2 online booking tool for reservations and have an approved E2 travel authorization set to "Agency Billed" for flights, TMC Agent Assisted Fees, and Voucher Transaction Fees only. This can be a generic travel authorization (Same for Alaska Marine Highway System).

If you do not have this, the TMC has been instructed not to authorize the travel.

Currently: mLinqs does not interface with E2 and the online booking tool.  Therefore, a proper CBA Award cannot be created and sent to FSMS to obligate funds.  

Please Advise your members that they are required to voucher for the CBA Travel Authorization in E2 as well (only the CBA portion). This should be the only function in E2 for PCS travel.

https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for-Human-Resources-CG-1/Personnel-Service-Center-PSC/BOPS/PSC-BOPS-R/GOVTrvl/

mLINQS Employee Portal Workaround

Until the auto generated email issue is resolved, technicians will create user accounts by clicking the 'Create User' button. This automatically generates a registration email containing the following link: https://uscg.mypdt.mil/registration. Until then, technicians must send this link manually. Travelers should click the link, accept the Rules of Behavior, enter their USCG email address, and click 'Register Account.' This links their CAC ID to their username, enabling single sign-on (SSO) access to the employee portal.

Legacy Calculator Drop Down in mLINQS

If an AO/Admin has started a claim using the Legacy process and needs to make adjustments to the claim for calculation purposes, please submit a PPC Help Ticket requesting temporary access to the Legacy Process Calculator, as this drop down in the mLINQS PCS application has been shut off to the fleet. Please use the provided template on our travel page. PPC will handle these claims on a case-by-case basis. All new PCS travel orders should originate from DA which will merge to mLINQS (live) and should be processed that way.  Please visit mLINQS PCS travel application for updated information, guides and tutorials. 

New PCS Travel Claim Process:  Route the DA PCS order (ensure order notes are completed) to get it approved into a “Ready” status.  Funding is no longer added to the DA orders.  Once the order is in “Ready” status, DA will transmit relocation data to mLINQS.  Once data is received by mLINQS, you can begin the PCS travel claim process to include adding the funding amounts.

IAW 087-23 ALCGPSC - ETS created Open Authorizations are no longer authorized for use. This Trip will need to be created using a regular Authorization or under a DA Created Open Authorization if applicable for PCS. Please see https://www.dcms.uscg.mil/ppc/Travel/ETS/Guides/ for job-aids on how to create travel authorizations or ask your AO and /or Admin for assistance. We will be returning this approval in ETS.

For PCS claim information see https://www.dcms.uscg.mil/ppc/travel/mllinqs/

For TDY claim information see E-Gov Travel Service (ETS) (uscg.mil)

Travel Resources

Introduction

Welcome to the Travel (TVL) Branch page!

We hope you find the new format easier to navigate and the information better assembled for all your research needs. On this TVL OVERVIEW tab, you will find basic information about TVL and each topic tab the instruction required to assist you.

Travel Inquiries 

PPC Customer Care Call Technicians do not have the ability to unlock any users accounts.

Travel Approving Officials Support for Travel Claims: Travelers will work directly with their AOs to complete claims, resolve errors, and obtain information regarding claim status, audits, supplemental claims, travel policy, or requests for explanation of travel payments. This change will provide the most rapid resolution of member travel issues, will improve AO/traveler communications and efficiency, will improve AO proficiency and expertise, and will reduce overall claim processing and reimbursement times. If travelers call PPC Customer Care directly for assistance, Customer Care will direct callers to contact their AO.  If an issue cannot be resolved at the AO level, the AO can submit an electronic ticket only that will go to PPC Travel. 

EMAIL TROUBLE TICKET FOR TRAVEL TEMPLATE INSTRUCTIONS

It really helps to include a screenshot or required documents when contacting us by email. This instruction provides how to attach information. 

Adding Supporting Documents to PPC Trouble Tickets
TRAVEL INQUIRY - Use this link to send an email for Travel Inquiries.  Travel Inquiry Template Instructions

 

 

 

 

 

 

Additional TVL Pages

E-Gov Travel Service (ETS)

mLINQS PCS travel application

PCSAssistTeam - Seasonal Availability

Directives & References:

Coast Guard Pay Manual, COMDTINST M7220.29 (series)

Department of Defense Financial Management Regulation (DoD FMR)

Federal Travel Regulation (FTR) - Civilian Employees

Joint Travel Regulations (JTR)

Personnel & Pay Procedures Manual (3PM)

Forms:

CG-3307's - Administrative Remarks Entries

CG Forms & Worksheets

Guides:

Please visit our main ETS User Guide page for all instructional resources training: 

ETS User Guides

ETS Training

PPC Travel - mLINQS internal SharePoint (CAC required)

 

PPC Travel News Updates

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April 12, 2024

ALCOAST 169/24 2024 HURRICANE SEASON - ENSURING PERSONNEL READINESS

Hurricane season begins 01 June and continues through 30 November. In preparation, it is vital that

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Feb. 22, 2024

Government Wide Changes to Travel Policy That Emphasize Sustainable Travel

“We have been asked to issue an S (or statutory) item to immediately implement Government wide

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July 11, 2023

mLINQS TEAMS based webinar

mLINQS training and access procedures.

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June 27, 2023

Updated - How to Submit PCS Advance Request and File PCS Travel Claims

FY23 PCS Travel claim procedures.

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Aug. 10, 2022

E-Gov Travel System (ETS) Frequently Asked Updates

An updated (August 10, 2022) list of ETS frequently asked questions is available via PPC's ETS web page (https://www.dcms.uscg.mil/ppc/tvl/ets). This list covers post-go-live issues. Here is a direct link to the file (the file is in PDF format): https://wwsw.dcms.uscg.mil/Portals/10/CG-1/PPC/GUIDES/TRAVEL/ETS/ETSPostGoLiveFAQs.pdf

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Jan. 14, 2022

Your PCS move just got easier—Coast Guard Mutual Assistance rolls out two new programs in support

Your Coast Guard family’s permanent change of duty station (PCS) move is now supported by two new programs offered by Coast Guard Mutual Assistance (CGMA). As of Jan. 1, 2022, both programs operate year-round and provide compensation toward specific family relocation fees. The first is a grant, called the Education Advocate Grant, and the second is a no-interest loan, called the Spouse Professional Requirements Loan Program.

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Oct. 4, 2021

ETS First Logon and ADVTRAV Profile Data Transfer

Per ALCOAST 361/21, the entire Coast Guard workforce (military, civilian and reserve) will receive invitations via an email from etravelservices@cwtsatotravel.com on 04 October 2021 to activate your account. These invitations will expire within 72 hours; failure to activate in the required timeline will create additional administrative workload on support staff. Commands should ensure all service members are provided adequate time to complete the activation process. Accounts will remain active for 90 days and members who have not logged on will receive a reminder to log in or risk the accounts being disabled.

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Aug. 30, 2021

Joint Travel Regulations Update to Temporary Lodging Expense (TLE) - Flag Voice 556

As part of this change, TLE can be extended for up to 60 days due to the severe housing shortage brought on by the COVID-19 pandemic.  This JTR change, however, is not retroactive for expenses incurred prior to 25 August 2021. This change is not a blanket approval to increase all TLE to 60 days; it is intended to target those CONUS areas where the housing market is significantly stressed by the pandemic. 

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Aug. 26, 2021

Video: E-Gov Travel System (ETS) Training Begins on August 31

Master Chief Petty Officer Patricia Pilkington talks about the new travel system E-Gov Travel System, or ETS, coming on board Oct 1, 2021. Pilkington talks about training that users can expect to undergo prior to the new system going live at the beginning of the new fiscal year.

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Dec. 15, 2020

Hardship Duty Pay-Restriction of Movement and other COVID-19 Pay and Allowances

ALCOAST 278/20 formally authorizes, as of 03 April 2020, HARDSHIP DUTY PAY-RESTRICTION OF MOVEMENT (HDP-ROM) and other temporary policy changes for several travel allowance, Food Service policy, and certain Special & Incentive (S&I) pays as part of the overall military effort to support our members and their families during the COVID-19 pandemic. The Pay and Personnel Center is now processing these claims in accordance with the following guidelines and procedures.


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