USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: TVL

March 12, 2025

ALCOAST 112/25 SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TODIRECT ACCESS

R 121555Z MAR 25 MID120001785238UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 112/25 SSIC 1000SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS1. This ALCOAST announces necessary preparations in advance of a scheduled period of limited availability to Direct Access. This is required to implement the 2025

March 7, 2025

ALCGFINANCE 007/25 SUBJ: STRESS TEST OF FSMS

R 071602Z MAR 25 MID120001770263UFM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 007/25SUBJ: STRESS TEST OF FSMS1.FSMS will undergo an Operational Test (OT) between March 13th andApril 23rd to inform a subsequent Full Operating Capability (FOC)decision planned for later this year as well as any remediationneeded for remaining system

Feb. 25, 2025

ALCOAST 088/25 SSIC 4050 SUBJ: TRAVEL FOR NON‐COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART)

R 251510Z FEB 25 MID180001627471UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 088/25SSIC 4050SUBJ: TRAVEL FOR NON‐COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART)IN ACCORDANCE WITH THE HYDE AMEMDMENTA. Executive Order, Enforcing the Hyde Amendment of 24 January 2025B. PDTATAC Memo of 29 January 2025, UTD for MAP 04‐25(S), RemovingTravel for

Feb. 25, 2025

ALCOAST 087/25 SSIC 1000 SUBJ: UPDATE TO ADMINISTRATIVE ABSENCE FOR NON-COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART) AND COMMAND PREGNANCY NOTIFICATION IN ACCORDANCE WITH THE HYDE AMEMDMENT

ALCOAST 087/25This ALCOAST announces changes to paragraph 4 and removes paragraph 5 of REF (A) as required by REFs (B) and (C). Specifically, this update removes policy for administrative absence to obtain non-covered reproductive health care and reestablishes policy for administrative absence to obtain non-covered Assisted Reproductive Technology

Feb. 3, 2025

ALCOAST 045/25SSIC 4600 SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETE

R 031830Z FEB 25 MID120001720075UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 045/25SSIC 4600SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETEA.COMCOGARD PSC WASHINGTON DC 261756Z JUL 23/ALCGPSC 089/231.Effective 21 January 2025, MOVELINQS (mLINQS) shall be used to process all PCS travel. The final implementation is complete and

Jan. 23, 2025

NEW MLINQS WEBINAR IS HERE!

NEW MLINQS WEBINAR is HERE!Now that all the pieces to the mLINQS PCS puzzle have come together and we are in full “go live” mode, a new AO/Admin mLINQS Webinar is on the horizon! Register and save the date!!! February 12th at 1300 CST. This webinar will cover full end to end claim processing, recent updates and also providing live Q&A during the

Jan. 22, 2025

ALCOAST 023/25 SSIC 4600 SUBJ: UPDATE 1 -FY25 RESERVE INACTIVE DUTY TRAINING -TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

ALCOAST 023/25SSIC 4600SUBJ: UPDATE 1 ‐ FY25 RESERVE INACTIVE DUTY TRAINING ‐ TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESSA. COMDT COGARD WASHINGTON DC 041610Z SEP 24/ALCOAST 343/24B. The Joint Travel Regulations (JTR)1. This ALCOAST updates REF (A).2. The maximum reimbursement in paragraph 5.a.

Jan. 22, 2025

Travel News - Legacy Calculator Drop Down in mLINQS

Legacy Calculator Drop Down in mLINQSIf an AO/Admin has started a claim using the Legacy process and needs to make adjustments to the claim for calculation purposes, please submit a PPC Help Ticket requesting temporary access to the Legacy Process Calculator, as this drop down in the mLINQS PCS application has been shut off to the fleet. Please use

Jan. 7, 2025

ATTENTION: NEWS AND UPDATES FROM PPC TRAVEL

PPC Travel brings you the latest news/updates!!!ATTENTION: mLINQS is Officially LIVE!Please visit (mLINQS PCS travel application) before processing any PCS travel claims using the mLINQS LIVE system. This website will provide essential information to help avoid overpayments, duplicate claim processing, and also provide other news and updates about

Dec. 12, 2024

DoD to Reimburse Transportation Costs of Child Care Providers

PCS Child Care Pilot Program - NEW!!!DoD to Reimburse Transportation Costs of Child Care Providers > Defense Travel Management Office > ArticleOn October 1, 2024, the Defense Department will launch a new pilot program aimed at reducing out-of-pocket expenses for Service members and their families on permanent change of station (PCS) orders. Service

Sept. 26, 2024

ALCOAST 375/24 - FY25 RESERVE ACTIVE DUTY FOR TRAINING (ADT) REQUIREMENTS

ALCOAST 375/24This ALCOAST announces key deadlines and management responsibilities for Selected Reserve (SELRES) members and commands, Reserve Forces Readiness System (RFRS) staffs and Reserve Training funds managers for the execution of Active Duty for Training (ADT) orders in FY25. ADT orders include Initial Active Duty for Training (IADT),

Sept. 26, 2024

ETS TRAVEL AO WARNING - FSMS DOWNTIME

Please note Travel AO warnings have been implemented in ETS during the FSMS downtime. Vouchers are not to be approved until FSMS restoration on 15 OCT 2024.

Sept. 16, 2024

ALCGPSC 123/24 - E-GOV TRAVEL SYSTEM (ETS) FY24-25 CROSSOVER GUIDANCE

ALCGPSC 123/24This ALCGPSC provides guidance for ETS use in preparation for FY25 and required actions for users and approvers.

Sept. 13, 2024

PCS Assist Team Has Ceased Seasonal Operations

It's been a pleasure supporting you this past peak PCS transfer season. The PCS Assist Team has ceased seasonal operations:PCS Assist Team closes for the year on September 15 > United States Coast Guard > My Coast Guard News (uscg.mil)We respectfully refer you to your managing Admin/P&A/Transportation Office for

Sept. 9, 2024

ALCGFINANCE 033/24 SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY FY25 FSMS DOWNTIME

ALCGFINANCE 033/24FM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 033/24SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLYFY25 FSMS DOWNTIMEA. ALCGFINANCE 023/24 FY24 FINANCIAL MANAGEMENT AND REPORTINGCLOSEOUT GUIDANCEB. Financial Resource Management Manual (FRMM), COMDTINST M7100.3(series)C. ALCGFINANCE 029/24

Sept. 6, 2024

PPC Assumes Technical Authority for YN

Good Day,Effective 1 October 2024, the Pay & Personnel Center (PPC) will assume all responsibilities associated with exercising Technical Authority for all Yeoman and military pay and personnel administration. As Technical Authority for military pay and personnel administration, PPC now has the responsibility, accountability, and authority to

Sept. 6, 2024

ALCGPSC 118/24 SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FOR LOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES

051953Z SEP 24 MID600117609012UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 118/24SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FORLOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES1. Effective 01OCT2024, the Pay and Personnel Center (PPC) will assume the responsibilities associated with exercising technical

Sept. 5, 2024

ALCGFINANCE 032/24 - DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALS

FM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 032/24SUBJ: DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALSA. Coast Guard Supplement to the Joint Travel Regulations Manual,COMDTINST M4600.17B1. This ALCGFINANCE updates and supersedes ALCGFINANCE 045-23.2. Significant UDO balances on travel documents continue

Sept. 4, 2024

ALCOAST 343/24 - FY25 RESERVE INACTIVE DUTY TRAINING - TRAVEL REIMBURSEMENTPROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

Based upon the highly successful phased implementation of the Reserve Inactive Duty Training - Travel Reimbursement Program (IDT-TRP) in FY24, the program is being expanded in FY25 to include all eligible Selected Reserve (SELRES) members in the paygrades ofE-6 and below. Commands, senior leaders, and reservists should communicate and follow the

Aug. 29, 2024

ALCOAST 334/24 - SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARD MEMBERSHIP AND AGENDA TOPICS

R 291329Z AUG 24 MID600117584666UFM COMDT COGARD WASHINGTON DCTO ALCOAST BTUNCLASALCOAST 334/24SSIC 5725SUBJ: SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARDMEMBERSHIP AND AGENDA TOPICSA. 14 U.S.C. Section 3703B. Reserve Policy Board, COMDTINST 5725.1E1. This ALCOAST solicits volunteers to serve on the 2025 Coast GuardReserve Policy Board

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