USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: GTCC

Sept. 16, 2024

ALCGPSC 123/24 - E-GOV TRAVEL SYSTEM (ETS) FY24-25 CROSSOVER GUIDANCE

ALCGPSC 123/24This ALCGPSC provides guidance for ETS use in preparation for FY25 and required actions for users and approvers.

Sept. 4, 2024

ALCOAST 343/24 - FY25 RESERVE INACTIVE DUTY TRAINING - TRAVEL REIMBURSEMENTPROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

Based upon the highly successful phased implementation of the Reserve Inactive Duty Training - Travel Reimbursement Program (IDT-TRP) in FY24, the program is being expanded in FY25 to include all eligible Selected Reserve (SELRES) members in the paygrades ofE-6 and below. Commands, senior leaders, and reservists should communicate and follow the

Aug. 26, 2024

PPC Travel News - Fiscal Year End Key Dates & Details on Processing Travel During This Time

Fiscal Year End Key Dates & Details on Processing Travel During This Time Sept 25 at 11:59p.m. EST - Last day to approve vouchers/advances in ETS and receive payment in FY24 Sept. 27 at 11:59 p.m. EST - Last day to Approve/Amend FY24 Authorizations and obligate Sept. 27 at 11:59 p.m. EST- Last day DA orders will populate/adjust Open Authorizations

June 3, 2024

ALCOAST 233/24 - FY24 INACTIVE DUTY TRAINING TRAVEL REIMBURSEMENT PROGRAM - PHASE 3

This ALCOAST announces the expansion of FY24 Inactive Duty Training Travel Reimbursement Program (IDT-TRP) to Phase 3. The policy in this message supersedes REFs (A) and (B). IDT-TRP implements goals outlined in REF (C) to restore the Selected Reserve (SELRES) to authorized strength and advance benefits parity for the total workforce by reimbursing

March 11, 2024

ALCOAST 116/24 FY24 INACTIVE DUTY TRAINING TRAVEL REIMBURSEMENT PROGRAM - PHASE 2

This ALCOAST announces the expansion of FY24 Inactive Duty Training Travel Reimbursement Program (IDT-TRP) to Phase 2. The policy outlined in this message is contingent upon expected FY24 funding levels.ALCOAST 116/24

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.