USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: ADV

March 28, 2025

ALCGPSC 051/25 SUBJ: PY25 REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE

281317Z MAR 25 MID320000813352U ALCGPSC 051/25SUBJ: PY25 REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADEA. ALCGPSC 082/24B. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3C. Enlistments, Evaluations, and Advancements, COMDTINST M1000.21. Cutoffs established in Ref A are revised as follows:A. Aviation Engineering (AVI) specialty

March 25, 2025

ALCGRSV 012/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 04-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 April 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 012/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

March 25, 2025

ALCGENL 019/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 04-25

All Coast Guard Enlisted (ALCGENL 019/25) announces enlisted advancements effective 01 April 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

March 21, 2025

ALCGOFF 018/25 SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION

211648Z MAR 25 MID180001677058UALCGOFF 018/25SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATIONA. Coast Guard Officer Evaluation System Procedures Manual,PSCINST M1611.1DB. ALCOAST 047/251. OVERVIEW. As we conclude the 2024 Officer Evaluation Report(OER) season, this message outlines information, best practices,and guidance to assist units and

March 12, 2025

ALCOAST 112/25 SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TODIRECT ACCESS

R 121555Z MAR 25 MID120001785238UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 112/25 SSIC 1000SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS1. This ALCOAST announces necessary preparations in advance of a scheduled period of limited availability to Direct Access. This is required to implement the 2025

March 5, 2025

ALCOAST 101/25 SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S COVID-19 VACCINATION MANDATE

R 051537Z MAR 25 MID120001766194UFM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 101/25SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'SCOVID-19 VACCINATION MANDATEA. Executive Order on Reinstating Service Members Discharged Underthe Military's COVID-19 Vaccination Mandate of 27 JAN 2025B. DHS Guidance on

March 4, 2025

Reserve Supplemental Advancement Eligibility Lists for March 2025

The Reserve Supplemental Advancement Eligibility Lists for March 2025 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

March 4, 2025

Active-Duty Supplemental Advancement Eligibility Lists for March 2025

The Active-Duty Supplemental Advancement Eligibility Lists for March 2025 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Feb. 27, 2025

ALCGRSV 008/25 SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTY ANNOUNCEMENT

R 271717Z FEB 25FM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 008/25SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTYANNOUNCEMENTA. ALCGRSV 006/25B. Appointing Warrant Officers, COMDTINST M1420.1 (series)1. In accordance with reference (A), the following CWO specialties will beconsidered for Reserve CWO

Feb. 27, 2025

ALCGRSV 007/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 03-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 March 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 007/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Feb. 25, 2025

ALCGPSC 036/25 SUBJ: ASSIGNMENT YEAR 2025 (AY25) RESERVE COMMANDER ASSIGNMENT PANEL RESULTS

ALCGPSC 036/25The AY25 Reserve Commander Assignment Panel convened 24 February 2025 per REF A. The following assignment slate for Reserve Commanders has been approved. Assignment orders will be issued after the 2 week Retirement-In-Lieu-of-Orders (RILO) period concludes 11 March 2025 and all final changes are made to the below slate. Final Panel

Feb. 21, 2025

ALCGPSC 033/25 SUBJ: PY25 ADPL CWO APPOINTMENT BOARD PRE-BOARD ELIGIBILITY LIST AND PACKAGE SUBMISSION GUIDANCE

ALCGPSC 033/25Profile letters were last updated on February 11, 2025, and pre-board eligibility scores were finalized. All candidates are encouraged to review their final scores.Please see full message for details.

Feb. 21, 2025

ALCGENL 013/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 03-25

All Coast Guard Enlisted (ALCGENL 013/25) announces enlisted advancements effective 01 March 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Feb. 21, 2025

ALCGOFF 010/25 SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG RANGE UNMANNED AIRCRAFT SYSTEMS

211210Z FEB 25 MID120001753874UALCGOFF 010/25SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG RANGE UNMANNED AIRCRAFT SYSTEMSA. Coast Guard Officer Specialty Management System Manual, COMDTINST M5300.3A (series)B. CG-AVI13 Officer Subspecialty Requirements (OSR)1. IAW REF (A), the Office of Aviation Forces (CG-711) has

Feb. 20, 2025

ALCGENL 012/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL INITIAL ELIGIBILITY LIST

ALCGENL 012/25 - Please see full message for details.This message serves as the initial eligibility list for the 2025 Master Chief Advancement Panel (MCAP) announced in Ref A. Senior Chief Petty Officers (SCPOs) identified in the linked roster are candidates for the 2025 MCAP and should review this message and Refs A thru C in their entirety.

Feb. 13, 2025

ALCGPSC 029/25 SUBJ: PY25 APRIL REGULAR TO RESERVE COMMISSION APPOINTMENT PANEL

R 131148Z FEB 25 MID120001738181UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 029/25SUBJ: PY25 APRIL REGULAR TO RESERVE COMMISSION APPOINTMENT PANELA. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3(series)B. Guidance and Eligibility Criteria for Officer Personnel Boards andPanels, PSCINST 1401.1 (series)1. In

Feb. 6, 2025

ALCGPSC 025/25 SUBJ: ACTIVE DUTY AND RESERVE COMMAND SENIOR ENLISTED LEADER (CSEL) SCREENING PANEL RESULTS FOR ASSIGNMENT YEAR 2025

ALCGPSC 025/25IAW Ref A, Commander, CG Personnel Service Center approved the report of the active duty and reserve Command Senior Enlisted Leader (CSEL) Screening Panel convened on 31 January 2025. The following members listed alphabetically were found to be best qualified and recommended for assignment to active duty silver badge CSEL positions

Feb. 5, 2025

ALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE

R 051650Z FEB 25 MID320000760542UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATEA. Executive Order, Ending Radical And Wasteful Government DEI Programs And PreferencingB. OPM Memo of January 21, 2025, Initial Guidance Regarding DEIA Executive OrdersC. Executive Order,

Feb. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for February 2025

The Reserve Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Feb. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for February 2025

The Active-Duty Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

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For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.