USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: DA

Nov. 18, 2024

ALCGENL 407/24 SUBJ: PUBLICATION OF THE ASSIGNMENT YEAR (AY) 2025 OFFICIAL SHOPPING LIST AND VACANCY DASHBOARD KICK-OFF

R 152047Z NOV 24 MID120001549531UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 407/24SUBJ: PUBLICATION OF THE ASSIGNMENT YEAR (AY) 2025 OFFICIAL SHOPPING LIST AND VACANCY DASHBOARD KICK-OFF1. The AY25 official shopping list is now available in Direct Access. Commands areencouraged to review the shopping list and contact the respective

Sept. 20, 2024

ALCGENL 361/24 - 2025 SENIOR ENLISTED CONTINUATION BOARD (SECB) TIMELINE

ALCGENL 361/24This ALCGENL provides a timeline and amplifying guidance for the 2025 SECB. The title denotes the year in which senior enlisted members selected for non-continuation must retire. Candidates for the 2025 SECB are active duty enlisted members in paygrade E-7 or higher whose active military service time meets the following criteria on 31

Sept. 19, 2024

ALCOAST 361/24 - LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024

R 181245Z SEP 24 MID120001395858UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 361/24SSIC 7220SUBJ: LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024A. Military Assignments and Authorized Absences, COMDTINST M1000.8AB. 10 U.S.C. Section 701C. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/241. To avoid leave balance issues at the

June 24, 2024

ALCGOFF 051/24 - UPDATE TO PROMOTION AND ASSIGNMENT YEAR BOARD AND PANEL MITIGATION STEPS FOR KNOWN DIRECT ACCESS AND CGBI DATA CONNECTION.

ALCGOFF 051/24SUBJ: UPDATE TO PROMOTION AND ASSIGNMENT YEAR BOARD AND PANEL MITIGATION STEPS FOR KNOWN DIRECT ACCESS AND CGBI DATA CONNECTION.A. ALCGOFF 039/241. The data connection between Direct Access and CGBI has been restored. The Employee Summary Sheet (ESS) is accurately updating information viewable to Boards and Panels.2. Reference (a) is

April 30, 2024

ALCOAST 199/24 - PRIORITIZATION OF THE COAST GUARD'S PARENTAL LEAVE AUGMENTATION PROGRAM

This ALCOAST updates the Surge Staffing Augmentation to Support Parental Leave Program (SSAS-PLP), REF (A). Changes noted herein are effective immediately.ALCOAST 199/24

July 25, 2023

Direct Access Competency Dictionary Update

The dictionary is a spreadsheet which shows all authorized competency codes and descriptions.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.