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USCG Pay & Personnel Center             

*** FSMS TESTING - SUNDAY, MAY 11, 2025 - DO NOT APPROVE DOCUMENTS IN ETS OR MLINQS ***

On Sunday, May 11, DO NOT approve any documents in ETS or mLINQs, this includes all advances, authorizations, amendments and vouchers. During this time, FSMS will have testing performed that will impact the processing of these documents. Anything submitted to FSMS during this time WILL NOT be processed and NO PAYMENT will be made, these documents WILL NOT be recoverable in FSMS. Due to the nature of the testing, it will appear that the interface between ETS/mLINQS and FSMS is working correctly, and NO ERRORS will be received in ETS or mLINQs.

Both ETS and mLINQs will be up, running, and operational for data input. The systems will allow you to approve, it is the AO’s responsibility to NOT take the action in the travel systems. Failure to comply will result in delayed processing as trouble tickets for both SNOW and PPC will be necessary to try and fix the issues.

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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Tag: RAS

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April 21, 2025

ALCOAST 191/25 SUBJ: DIGITIZATION AND LONG‐TERM STORAGE OF PAPER HEALTH RECORDS UPDATE

R 211700Z APR 25 MID120001886380UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 191/25SSIC 6000SUBJ: DIGITIZATION AND LONG‐TERM STORAGE OF PAPER HEALTH RECORDSUPDATEA. Paper Health Records Data Digitization Procedural Guidance,EHRAPMO‐PG‐23‐0021. This ALCOAST is to inform service members and healthcare staff ofefforts to digitize legacy

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April 2, 2025

ALCGPSC 055/25 SUBJ: GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM UPDATES AND CENTRALLY BILLED ACCOUNT (CBA) RESTRICTIONS

ALCGPSC 055/25 - Please see full message for details.Due to the current state of the CBA, temporary restrictions must be put in place until the account balance can be brought down to a more manageable level. During these CBA restrictions the use of the Government Travel Charge Card (GTCC) Individually Billed Accounts (IBA) will be expanded to

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Feb. 13, 2025

ALCGPSC 029/25 SUBJ: PY25 APRIL REGULAR TO RESERVE COMMISSION APPOINTMENT PANEL

R 131148Z FEB 25 MID120001738181UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 029/25SUBJ: PY25 APRIL REGULAR TO RESERVE COMMISSION APPOINTMENT PANELA. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3(series)B. Guidance and Eligibility Criteria for Officer Personnel Boards andPanels, PSCINST 1401.1 (series)1. In

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Feb. 3, 2025

ALCOAST 045/25SSIC 4600 SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETE

R 031830Z FEB 25 MID120001720075UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 045/25SSIC 4600SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETEA.COMCOGARD PSC WASHINGTON DC 261756Z JUL 23/ALCGPSC 089/231.Effective 21 January 2025, MOVELINQS (mLINQS) shall be used to process all PCS travel. The final implementation is complete and

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Jan. 7, 2025

ALCGRSV 002/25 SUBJ: 2025 RESERVE SENIOR ENLISTED CONTINUATION BOARD (R-SECB) ANNOUNCEMENT

ALCGRSV 002/25 SUBJ: 2025 RESERVE SENIOR ENLISTED CONTINUATION BOARD (R-SECB) ANNOUNCEMENTThis message announces the inaugural Reserve Senior Enlisted Continuation Board (R-SECB) and provides a timeline and amplifying guidance to help members and their commands prepare for their 2025 R-SECB candidacy. The title denotes the year in which those

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Nov. 13, 2024

IMPORTANT: Planned Changes for Mailing of Long Blue Line

DEAR LONG BLUE LINE RECIPIENTA letter from Assistant Commandant for Military Personnel (CG-1M) to all CG Retirees and Annuitants requesting action to continue to enjoy the former Retiree Newsletter, now known as the Long Blue Line in the coming year. Changes are coming and readers must OPT IN, please read full letter for instruction and pertinent

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Nov. 16, 2023

Reminder for Soon-to-be-Retirees and DD-2656 Submission

Reminder for Soon-to-be-Retirees: Beginning January 1, 2024, PPC/RAS will no longer accept versions of the Form DD-2656 older than March 2022 as your application for retirement pay. There have been updates made to the form that allow for more efficiencies in processing new retiree accessions. Please submit your DD-2656 to

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Jan. 12, 2022

Survivor Benefit Plan (SBP)-VA Dependency and Indemnity Compensation (DIC) Off-Set Phase Out

The National Defense Authorization Act (NDAA) for Fiscal Year 2020 changed the way that Survivor Benefit Plan (SBP) annuity payments are reduced (off-set) by the receipt of VA Dependency and Indemnity Compensation (DIC).

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Oct. 28, 2021

Reminder: If your retirement date is on or after 1 January, 2022, as of 1 November 2021, PPC/RAS will no longer accept Form CG-4700 as your application for retirement pay

CG Form 4700, Coast Guard, PHS & NOAA Retired Pay Account Worksheet and Survivor Benefit Plan Election is being phased out. Coast Guard, PHS and NOAA personnel will join their DoD counterparts and begin using DD Form 2656, Data for Payment of Retired Personnel to establish their retired pay accounts at the Pay & Personnel Center.

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March 24, 2020

The Armed Forces Retirement Home Offers Affordable Independent Living for Eligible Veterans!

The Armed Forces Retirement Home (AFRH) – which offers affordable independent living to eligible veterans in its Washington, D.C., and Gulfport, Miss. locations, is now accepting applications for residency in 2020!

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June 12, 2019

Moving Away to College May Change Your Child's TRICARE Options

Is your student heading away to college this fall? TRICARE coverage of eligible dependents extends to college students. A change of address, such as moving to a new country, city, region, or ZIP+4 code is a TRICARE Qualifying Life Event (QLE). If this QLE applies to your student, you have 90 days from the date of the address change to change his or her TRICARE Prime or TRICARE Select health plan.


The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.