USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: SPO

April 2, 2025

ALCGPSC 055/25 SUBJ: GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM UPDATES AND CENTRALLY BILLED ACCOUNT (CBA) RESTRICTIONS

ALCGPSC 055/25 - Please see full message for details.Due to the current state of the CBA, temporary restrictions must be put in place until the account balance can be brought down to a more manageable level. During these CBA restrictions the use of the Government Travel Charge Card (GTCC) Individually Billed Accounts (IBA) will be expanded to

April 2, 2025

ALCOAST 157/25 SUBJ: EASING ADMINISTRATIVE REQUIREMENTS - BODY COMPOSITION SCREENING BETA TEST

ALCOAST 157/25 - Please see full message for details. This ALCOAST announces an extension to the Body Composition Screening (BCS) Beta Test announced in REFs (A) and (B) for the April 2025 semiannual screenings. The goal of the BCS Beta Test is to reduce the total administrative time spent on the BCS and weigh-in processes. Military members

March 31, 2025

ALCOAST 150/25 SUBJ: INCENTIVIZING THE OFFICER IN CHARGE (OIC) BOARD CANDIDATE PARTICIPATION FOR THE ACTIVE DUTY BOATSWAIN MATE (BM) RATING - BM1 AND BMC

R 281945Z MAR 25 MID120001823633UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 150/25 SSIC 1220SUBJ: INCENTIVIZING THE OFFICER IN CHARGE (OIC) BOARD CANDIDATE PARTICIPATION FOR THE ACTIVE DUTY BOATSWAIN MATE (BM)RATING - BM1 AND BMCA. Military Assignments and Authorized Absences, COMDTINST 1000.8AB. Officer In Charge Review Board,

March 31, 2025

ALCOAST 151/25 SUBJ: MID-PERIOD COUNSELING FOR ENLISTED MEMBERS

R 282014Z MAR 25 MID120001823648UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 151/25 SSIC 1000SUBJ: MID-PERIOD COUNSELING FOR ENLISTED MEMBERSA. Enlistments, Evaluations, and Advancements, COMDTINST 1000.2C1. This ALCOAST updates REF (A) to require rating chains to conduct mid-period counseling for Enlisted members and introduces

March 28, 2025

ALCGPSC 051/25 SUBJ: PY25 REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE

281317Z MAR 25 MID320000813352U ALCGPSC 051/25SUBJ: PY25 REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADEA. ALCGPSC 082/24B. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3C. Enlistments, Evaluations, and Advancements, COMDTINST M1000.21. Cutoffs established in Ref A are revised as follows:A. Aviation Engineering (AVI) specialty

March 27, 2025

ALCGOFF 019/25 SUBJ: OFFICER SEPARATION PROCESS UPDATE

271702Z MAR 25 MID320000810346UALCGOFF 019/25SUBJ: OFFICER SEPARATION PROCESS UPDATEA. MILITARY SEPARATIONS, COMDTINST 1000.4(series)1. On 01 April 2025, all officers on the Active-Duty Promotion List requesting to separate in accordance with REF A shall now use the automated separation request system located at OPM-1 Separations Section. Requests

March 26, 2025

ALCGPSC 048/25 SUBJ: 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

R 261345Z MAR 25 MID120001819775UFM COMCOGARD PSC WASHINGTON DC TO ALCGPSCBT UNCLASALCGPSC 048/25SUBJ: 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)A. Critical Housing Areas (CHA), COMDTINST 11101.15CB. Joint Travel Regulations1. This ALCGPSC announces the Military Housing Areas (MHA) and zip codes meeting the eligibility criteria for

March 25, 2025

ALCGRSV 012/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 04-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 April 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 012/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

March 21, 2025

ALCGOFF 018/25 SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION

211648Z MAR 25 MID180001677058UALCGOFF 018/25SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATIONA. Coast Guard Officer Evaluation System Procedures Manual,PSCINST M1611.1DB. ALCOAST 047/251. OVERVIEW. As we conclude the 2024 Officer Evaluation Report(OER) season, this message outlines information, best practices,and guidance to assist units and

March 21, 2025

ALCOAST 133/25 SSIC 7220 SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

R 211617Z MAR 25 MID120001808744UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 133/25SSIC 7220SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENTPAY (AP) PANELA. Special Duty Pay (SDP), COMDTINST 1430.1QB. Coast Guard Pay Manual, COMDTINST M7220.29DC. COMDT COGARD WASHINGTON DC 251544Z SEP 24/ALCOAST 373/24D. COMDT COGARD WASHINGTON

March 21, 2025

ALCOAST 132/25 SSIC 7220 SUBJ: FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

R 211335Z MAR 25 MID120001808245UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 132/25 SSIC 7220SUBJ: FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANELA. Special Duty Pay (SDP), COMDTINST 1430.1QB. Coast Guard Pay Manual, COMDTINST M7220.29DC. COMDT COGARD WASHINGTON DC 251544Z SEP 24/ALCOAST 373/241. This ALCOAST announces the

March 21, 2025

ALCGRSV 011/25 SUBJ: UPDATE-1 TO PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD TIMELINES

R 202357Z MAR 25 MID120001806673UFM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 011/25SUBJ: UPDATE-1 TO PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENTBOARD TIMELINESA. ALCGRSV 006/25B. ALCGRSV 008/251. This message announces an update to the deadline for applicants tocomplete all eligibility requirements for the CWO Appointment

March 14, 2025

ALCOAST 122/25 SUBJ: UPDATED FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATED OPERATIONAL MISSIONS

R 141720Z MAR 25 MID120001792105UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 122/25SSIC 1000SUBJ: UPDATED FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATEDOPERATIONAL MISSIONSA. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/24B. Personnel & Pay Procedures Manual, PPCINST M1000.2B1. This ALCOAST updates REF (A) to include additional

March 12, 2025

ALCOAST 112/25 SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TODIRECT ACCESS

R 121555Z MAR 25 MID120001785238UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 112/25 SSIC 1000SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS1. This ALCOAST announces necessary preparations in advance of a scheduled period of limited availability to Direct Access. This is required to implement the 2025

March 7, 2025

ALCGFINANCE 007/25 SUBJ: STRESS TEST OF FSMS

R 071602Z MAR 25 MID120001770263UFM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 007/25SUBJ: STRESS TEST OF FSMS1.FSMS will undergo an Operational Test (OT) between March 13th andApril 23rd to inform a subsequent Full Operating Capability (FOC)decision planned for later this year as well as any remediationneeded for remaining system

March 5, 2025

ALCOAST 105/25 SSIC 5510 SUBJ: DIRECT ACCESS DATA BREACH AND OPERATING STATUS - SITREP 1

R 052359Z MAR 25 MID120001767785UFM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 105/25 SSIC 5510 SUBJ: DIRECT ACCESS DATA BREACH AND OPERATING STATUS - SITREP 1A. COMDT COGARD WASHINGTON DC 182347Z FEB 25/ALCOAST 074/251. Following the security breach announced in REF (A), Direct Access(DA) was fully restored on Wednesday, 19 February.

March 5, 2025

ALCOAST 102/25 SSIC 1000 SUBJ: UPDATES TO POLICY TO INCREASE OFFICER MANAGEMENT FLEXIBILITY

R 051550Z MAR 25 MID120001766211UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 102/25SSIC 1000SUBJ: UPDATES TO POLICY TO INCREASE OFFICER MANAGEMENT FLEXIBILITYA. COMDT COGARD WASHINGTON DC 251641Z MAR 24/ALCOAST 136/24B. Officer Accessions, Evaluations, and Promotions,COMDTINST 1000.3A1. This ALCOAST extends REF (A). REF (A) contains

March 5, 2025

ALCOAST 103/25 SSIC 5402 SUBJ: DATA, ANALYTICS, AND AI TECHNICAL AUTHORITY, COMPETENCIES, AND USE CASE INVENTORYING REQUIREMENTS

ALCOAST 103/25The Office of Data & Analytics (CG-ODA) is pleased to announce the establishment and implementation of REF (B), the Data and Analytics Technical Authority, COMDTINST 5402.5. Per REF (A), data and analytics is established as a technical domain. The scope of the data and analytics technical domain includes data governance, data

March 5, 2025

ALCOAST 101/25 SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S COVID-19 VACCINATION MANDATE

R 051537Z MAR 25 MID120001766194UFM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 101/25SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'SCOVID-19 VACCINATION MANDATEA. Executive Order on Reinstating Service Members Discharged Underthe Military's COVID-19 Vaccination Mandate of 27 JAN 2025B. DHS Guidance on

March 4, 2025

Reserve Supplemental Advancement Eligibility Lists for March 2025

The Reserve Supplemental Advancement Eligibility Lists for March 2025 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.