PPC Logo

USCG Pay & Personnel Center             

*** FSMS TESTING - SUNDAY, MAY 11, 2025 - DO NOT APPROVE DOCUMENTS IN ETS OR MLINQS ***

On Sunday, May 11, DO NOT approve any documents in ETS or mLINQs, this includes all advances, authorizations, amendments and vouchers. During this time, FSMS will have testing performed that will impact the processing of these documents. Anything submitted to FSMS during this time WILL NOT be processed and NO PAYMENT will be made, these documents WILL NOT be recoverable in FSMS. Due to the nature of the testing, it will appear that the interface between ETS/mLINQS and FSMS is working correctly, and NO ERRORS will be received in ETS or mLINQs.

Both ETS and mLINQs will be up, running, and operational for data input. The systems will allow you to approve, it is the AO’s responsibility to NOT take the action in the travel systems. Failure to comply will result in delayed processing as trouble tickets for both SNOW and PPC will be necessary to try and fix the issues.

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

PPC Page Menu
Redirecting...
Contact Us

 

PPC Customer Service Feedback

 

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

Feedback button

Results:
Tag: SPO

Default Coast Guard Logo

April 23, 2025

Competency Dictionary Updates Version April 2025

The Competency Dictionary effective April 2025: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 48 competency changes since the latest dictionary was published. The changes since the latest update are in blue font on the spreadsheet. The

Default Coast Guard Logo

April 23, 2025

ALCGENL 033/25 SUBJ: ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 05-25

All Coast Guard Enlisted (ALCGENL 033/25) announces enlisted advancements effective 01 May 2025.  There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience. 

Default Coast Guard Logo

April 21, 2025

ALCOAST 191/25 SUBJ: DIGITIZATION AND LONG‐TERM STORAGE OF PAPER HEALTH RECORDS UPDATE

R 211700Z APR 25 MID120001886380UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 191/25SSIC 6000SUBJ: DIGITIZATION AND LONG‐TERM STORAGE OF PAPER HEALTH RECORDSUPDATEA. Paper Health Records Data Digitization Procedural Guidance,EHRAPMO‐PG‐23‐0021. This ALCOAST is to inform service members and healthcare staff ofefforts to digitize legacy

Default Coast Guard Logo

April 21, 2025

FSMS TESTING - SUNDAY, MAY 11, 2025 - DO NOT APPROVE DOCUMENTS IN ETS OR MLINQS

*** FSMS TESTING - SUNDAY, MAY 11, 2025 - DO NOT APPROVE DOCUMENTS IN ETS OR MLINQS ***On Sunday, May 11, DO NOT approve any documents in ETS or mLINQs, this includes all advances, authorizations, amendments and vouchers. During this time, FSMS will have testing performed that will impact the processing of these documents. Anything submitted to

Default Coast Guard Logo

April 17, 2025

ALCGENL 028/25 SUBJ: ASSIGNMENT YEAR 2026 (AY26) ENLISTED PERSONNEL MANAGEMENT (EPM) BOARDS AND PANELS KICK-OFF

R 162140Z APR 25 MID120001872344UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 028/25SUBJ: ASSIGNMENT YEAR 2026 (AY26) ENLISTED PERSONNEL MANAGEMENT (EPM)BOARDS AND PANELS KICK-OFFA. Guidance and Eligibility Criteria for Enlisted Personnel Boardsand Panels, PSCINST 1401.2 (series)B. Commandant's and Master Chief Petty Officer of the Coast

Default Coast Guard Logo

April 17, 2025

ALCGENL 027/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL FINAL ELIGIBILITY LIST

R 162130Z APR 25 MID120001872298UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 027/25SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL FINAL ELIGIBILITY LISTA. ALCGENL 004/25B. ALCGENL 012/25C. Enlistments, Evaluations, and Advancements,COMDTINST M1000.2 (series)D. Guidance and Eligibility Criteria For Enlisted Personnel Boardsand Panels, PSCINST

Default Coast Guard Logo

April 15, 2025

ALCOAST 186/25 SUBJ: UPDATE TO 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

R 151650Z APR 25 MID120001867459UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 186/25SSIC 11101SUBJ: UPDATE TO 2025 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA) A. ALCGPSC 048/25B. Critical Housing Areas (CHA), COMDTINST 11101.15C1. This ALCOAST announces a change to REF (A). This change isintended to leverage Coast Guard housing

Default Coast Guard Logo

April 15, 2025

ALCOAST 184/25 SUBJ: FY25 RESERVE ACTIVE AND INACTIVE DUTY TRAINING REQUIREMENTS-UPDATE 1

R 141855Z APR 25 MID120001852525UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 184/25 SSIC 1570SUBJ: FY25 RESERVE ACTIVE AND INACTIVE DUTY TRAINING REQUIREMENTS- UPDATE 1A. COMDT COGARD WASHINGTON DC 251755Z SEP 24/ALCOAST 375/24B. COMDT COGARD WASHINGTON DC 251750Z SEP 24/ALCOAST 374/241. This message announces important updates to the

Default Coast Guard Logo

April 11, 2025

ALCGRSV 015/25 SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION FOR IDPL OFFICERS

Please see full message for information and details. ALCGRSV 015/25 SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION FOR IDPL OFFICERSOVERVIEW. As we conclude the 2024 Officer Evaluation Report (OER) season, this message outlines information, best practices, and guidance to assist units and officers with OER administration for IDPL officers.

Default Coast Guard Logo

April 11, 2025

ALCOAST 178/25 SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESS

R 102100Z APR 25 MID120001842473UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 178/25 SSIC 4600SUBJ: 2025 HURRICANE SEASON - ENSURING PERSONNEL READINESSA. The Joint Travel Regulations (JTR)B. Coast Guard Supplement to the Joint Travel Regulations (CGS-JTR), COMDTINST 4600.17B1. Hurricane season begins 01 June and continues through 30

Default Coast Guard Logo

April 10, 2025

ALCGRSV 014/25 SUBJ: RESERVE OFFICER EVALUATION REPORT (OER) SUBMISSION UPDATE

R 101448Z APR 25FM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 014/25SUBJ: RESERVE OFFICER EVALUATION REPORT (OER) SUBMISSION UPDATEA. Officer Evaluation System Procedures PSCINST M1611.1 (series)B. Officer Accessions, Evaluations, and Promotions COMDTINST M1000.3 (series)1. On 10 April 2025 all officers on the Inactive Duty Promotion List

Default Coast Guard Logo

April 9, 2025

ALCGRECRUITING 005/25 SUBJ: PY26 COAST GUARD RECRUITING COMMAND OFFICER ACCESSION PROGRAMS, PROCEDURES, AND SELECTION PANEL SCHEDULE

ALCGRECRUITING 005/25SUBJ: PY26 COAST GUARD RECRUITING COMMAND OFFICER ACCESSION PROGRAMS, PROCEDURES, AND SELECTION PANEL SCHEDULEPlease see full message for details and actions!Coast Guard Recruiting Command's (CG RC) Panel Year 2026 (PY26) officer selection panel schedule and application submission procedures are provided for applicants,

Default Coast Guard Logo

April 9, 2025

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

Duplicate Relocations Found in mLINQS from Unauthorized Manual EntriesThere have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below

Default Coast Guard Logo

April 8, 2025

ALCGPSC 057/25 SUBJ: AY26 COMMAND SENIOR ENLISTED LEADER (CSEL) SOLICITATION

R 081550Z APR 25 MID120001840892UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 057/25SUBJ: AY26 COMMAND SENIOR ENLISTED LEADER (CSEL) SOLICITATIONA. Military Assignments and Authorized Absences, COMDTINST M1000.8AB. Command Senior Enlisted Leader Program, COMDTINST 1306.1IC. Special Assignments - Home1. This message solicits those MCPOs

Default Coast Guard Logo

April 7, 2025

Reserve Supplemental Advancement Eligibility Lists for April 2025

The Reserve Supplemental Advancement Eligibility Lists for April 2025 (reflects requests processed prior to April 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Default Coast Guard Logo

April 7, 2025

Active-Duty Supplemental Advancement Eligibility Lists for April 2025

The Active-Duty Supplemental Advancement Eligibility Lists for April 2025 (reflects requests processed prior to April 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Default Coast Guard Logo

April 7, 2025

ALCGPSC 056/25 SUBJ: PROMOTION AND ADVANCEMENT CEREMONY REQUIREMENTS AND PROCEDURES

R 042139Z APR 25 MID180001702242UALCGPSC 056/25SUBJ: PROMOTION AND ADVANCEMENT CEREMONY REQUIREMENTS AND PROCEDURESA. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3(Series)B. Enlistments, Evaluation, and Advancements, COMDTINST M1000.2(Series)C. COMDT COGARD WASHINGTON DC 301843Z APR 24/ACN 200/241. Promotion and advancement

Default Coast Guard Logo

April 3, 2025

ALCOAST 162/25 SSIC 1418 SUBJ: MAY 2025 ELECTRONIC SERVICEWIDE EXAMINATION (ESWE) BETA TEST FOR ME AND MST RATINGS

R 031423Z APR 25 MID320000830959UFM COMCOGARD FORCECOM NORFOLK VA TO ALCOASTBT UNCLASALCOAST 162/25 SSIC 1418SUBJ: MAY 2025 ELECTRONIC SERVICEWIDE EXAMINATION (ESWE) BETA TEST FOR ME AND MST RATINGSA. ALCGENL 007/25 MAY 2025 SERVICEWIDE EXAMINATION (SWE) COMPETITIONB. 2025 eSWE Beta Test SWE Officers HandbookC. Enlistments, Evaluations, and

Default Coast Guard Logo

April 2, 2025

ALCGPSC 055/25 SUBJ: GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM UPDATES AND CENTRALLY BILLED ACCOUNT (CBA) RESTRICTIONS

ALCGPSC 055/25 - Please see full message for details.Due to the current state of the CBA, temporary restrictions must be put in place until the account balance can be brought down to a more manageable level. During these CBA restrictions the use of the Government Travel Charge Card (GTCC) Individually Billed Accounts (IBA) will be expanded to

Default Coast Guard Logo

April 2, 2025

ALCOAST 157/25 SUBJ: EASING ADMINISTRATIVE REQUIREMENTS - BODY COMPOSITION SCREENING BETA TEST

ALCOAST 157/25 - Please see full message for details. This ALCOAST announces an extension to the Body Composition Screening (BCS) Beta Test announced in REFs (A) and (B) for the April 2025 semiannual screenings. The goal of the BCS Beta Test is to reduce the total administrative time spent on the BCS and weigh-in processes. Military members


The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.