USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. In the meantime, please submit a trouble ticket (or call), so one of our technicians can assist in resetting your password.

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: SPO

Jan. 30, 2025

ALCGRSV 006/25 SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD TIMELINES

ALCGRSV 006/25 SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD TIMELINESThis message announces the PY25 Reserve CWO Appointment Board per reference (A), scheduled to convene on 7 April 2025, and provides amplifying guidance to assist interested members and their commands prepare for the application process. Those members interested

Jan. 29, 2025

ALCOAST 033/25SSIC 1000SUBJ: CHANGE TO RATED SEA TIME FOR ADVANCEMENT IN DC, EM, ET, ANDMK RATINGS

ALCOAST 033/25SSIC 1000SUBJ: CHANGE TO RATED SEA TIME FOR ADVANCEMENT IN DC, EM, ET, AND MK RATINGSA. COMDT COGARD WASHINGTON DC 021536Z FEB 21/ACN 012/21B. Enlistments, Evaluations, and Advancements, COMDTINST 1000.2C1. This ALCOAST continues the policy changes announced in REF (A).2. Paragraph 3.A.16.d.(1) of REF (B), "Minimum Sea Duty

Jan. 29, 2025

ALCGPSC 019/25 SSIC 1000 SUBJ: SUSPENSION OF HIGH YEAR TENURE (HYT)

R 281346Z JAN 25 MID180001577112UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 019/25SSIC 1000SUBJ: SUSPENSION OF HIGH YEAR TENURE (HYT)A. Military Separations, COMDTINST M1000.4 (series)B. ALCOAST 325-241. This ALCGPSC announces the continued suspension of the enlistedHYT process for active duty members described in Ch. 6 of REF (A).2.

Jan. 27, 2025

ALCGRSV 005/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 02-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 January 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 005/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Jan. 23, 2025

NEW MLINQS WEBINAR IS HERE!

NEW MLINQS WEBINAR is HERE!Now that all the pieces to the mLINQS PCS puzzle have come together and we are in full “go live” mode, a new AO/Admin mLINQS Webinar is on the horizon! Register and save the date!!! February 12th at 1300 CST. This webinar will cover full end to end claim processing, recent updates and also providing live Q&A during the

Jan. 22, 2025

ALCGENL 008/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 02-25

All Coast Guard Enlisted (ALCGENL 008/25) announces enlisted advancements effective 01 February 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Jan. 22, 2025

ALCOAST 023/25 SSIC 4600 SUBJ: UPDATE 1 -FY25 RESERVE INACTIVE DUTY TRAINING -TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

ALCOAST 023/25SSIC 4600SUBJ: UPDATE 1 ‐ FY25 RESERVE INACTIVE DUTY TRAINING ‐ TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESSA. COMDT COGARD WASHINGTON DC 041610Z SEP 24/ALCOAST 343/24B. The Joint Travel Regulations (JTR)1. This ALCOAST updates REF (A).2. The maximum reimbursement in paragraph 5.a.

Jan. 22, 2025

Travel News - Legacy Calculator Drop Down in mLINQS

Legacy Calculator Drop Down in mLINQSIf an AO/Admin has started a claim using the Legacy process and needs to make adjustments to the claim for calculation purposes, please submit a PPC Help Ticket requesting temporary access to the Legacy Process Calculator, as this drop down in the mLINQS PCS application has been shut off to the fleet. Please use

Jan. 22, 2025

ALCGENL 004/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL ANNOUNCEMENT

ALCGENL 004/25This message announces the 2025 Master Chief Advancement Panel (MCAP), to recommend eligible active duty Senior Chief PettyOfficers (SCPO) for advancement to Master Chief Petty Officer (MCPO) in each rating, except MU. COs and OICs must ensure distribution of this message to all active duty SCPOs within their command and be aware of

Jan. 21, 2025

ALCOAST 021/25 SSIC 1000 SUBJ: LEADERSHIP NOTIFICATION TO USCG WORKFORCE

O 210536Z JAN 25 MID180001563582U FM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 021/25 SSIC 1000 SUBJ: LEADERSHIP NOTIFICATION TO USCG WORKFORCE 1.To All Hands: The following message is forwarded on behalf of Acting Secretary of Homeland Security Huffman. Under my statutory authority as the Acting Secretary of the Department of

Jan. 21, 2025

ALCGPSC 013/25 SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD PERSONAL DATA EXTRACTS AND PROFILE LETTERS

R 211332Z JAN 25 MID180001564204UALCGPSC 013/25SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD PERSONAL DATA EXTRACTS AND PROFILE LETTERSA. ALCGPSC 150/24B. ACTIVE DUTY CWO APPOINTMENT GUIDE1. Personal Data Extracts (PDE): In accordance with Ref A, PDEs are available for viewing in Direct Access (DA) for PY25 Active Duty CWO Appointment Board

Jan. 21, 2025

ALCGENL 007/25 SUBJ: MAY 2025 SERVICE WIDE EXAMINATION (SWE) COMPETITION

ALCGENL 007/25Summary. This message announces the May 2025 SWE competition for all ratings, except Musician (MU), and Public Affairs Specialist (PA). SWEs for Marine Science Technician (MST) and Maritime Enforcement Specialist (ME) will be administered via the E-SWE beta test. Additional information regarding the E-SWE will be provided in a future

Jan. 16, 2025

ALCGENL 005/25 SUBJ: UPDATED FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES, MACHINERY TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER RATINGS

ROUTINER 142013Z JAN 25 MID180001539348UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 005/25SUBJ: UPDATED FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES, MACHINERY TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER RATINGS A. ALCGENL 186/24 ENLISTED PERSONNEL MANAGEMENT (EPM) ASSIGNMENT YEAR

Jan. 16, 2025

ALCGPSC 006/25 SUBJ: PY25 ACTIVE DUTY CHIEF WARRANT OFFICER SELECTION BOARD RESULTS

The Commandant has approved the report of the selection board convened on 30 September 2024, recommending chief warrant officers for promotion to the next higher warrant officer grade, subject to appointment of the President. Officers selected are listed below in ADPL precedence order:Please see full message: ALCGPSC 006/25

Jan. 16, 2025

ALCGPSC 005/25 SUBJ: PY25 DECEMBER REGULAR-TO-RESERVE COMMISSION APPOINTMENT PANEL RESULTS

R 132058Z JAN 25FM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 005/25SUBJ: PY25 DECEMBER REGULAR-TO-RESERVE COMMISSION APPOINTMENT PANEL RESULTSA. Coast Guard Medical Manual, COMDTINST M6000.1 (series)1. The Secretary has approved the report of the selection panel convened on 3 December 2024 recommending the following officers for a

Jan. 16, 2025

ALCGRECRUITING 001/25 SUBJ: OFFICER CANDIDATE SCHOOL RESERVE COMMISSION (OCS-R) PROGRAM 17 DEC 2024 SELECTION RESULTS

Commander, Coast Guard Personnel Service Center (CG PSC) has approved the results of OCS-R Selection Panel 06-25, which convened IAW Refs A and B on 17 December 2024. The panel recommended the following individuals as primary and alternate candidates to receive appointments to OCS class convenings on 21 April 2025 or 02 September 2025.Please see

Jan. 7, 2025

ATTENTION: NEWS AND UPDATES FROM PPC TRAVEL

PPC Travel brings you the latest news/updates!!!ATTENTION: mLINQS is Officially LIVE!Please visit (mLINQS PCS travel application) before processing any PCS travel claims using the mLINQS LIVE system. This website will provide essential information to help avoid overpayments, duplicate claim processing, and also provide other news and updates about

Jan. 7, 2025

ALCGRSV 002/25 SUBJ: 2025 RESERVE SENIOR ENLISTED CONTINUATION BOARD (R-SECB) ANNOUNCEMENT

ALCGRSV 002/25 SUBJ: 2025 RESERVE SENIOR ENLISTED CONTINUATION BOARD (R-SECB) ANNOUNCEMENTThis message announces the inaugural Reserve Senior Enlisted Continuation Board (R-SECB) and provides a timeline and amplifying guidance to help members and their commands prepare for their 2025 R-SECB candidacy. The title denotes the year in which those

Jan. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for January 2025

The Reserve Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Jan. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for January 2025

The Active-Duty Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

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For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.