USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

CUSTOMER CARE NOTICE - PASSWORD RESET BACKLOG

We are currently experiencing a significant backlog of password reset requests resulting in longer-than-normal processing times. We understand the urgency of accessing Direct Access and appreciate your patience as we work diligently to address each request as quickly as possible.

To help us process requests more efficiently we kindly ask that you do not submit duplicate tickets if you have already submitted a request and have not received a response. This also includes submitting on behalf of someone that has submitted for themselves. Submitting multiple tickets for the same issue slows down the process and increases the overall backlog.

We are currently working tickets received on 07FEB – present. If you have clicked on the ‘Forgot Password’, please note that this function has been reported to take up to three hours to send directions on how to reset your password.

Your patience while we work through our backlog is appreciated.

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: SPO

Feb. 27, 2025

ALCGRSV 008/25 SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTY ANNOUNCEMENT

R 271717Z FEB 25FM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 008/25SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTYANNOUNCEMENTA. ALCGRSV 006/25B. Appointing Warrant Officers, COMDTINST M1420.1 (series)1. In accordance with reference (A), the following CWO specialties will beconsidered for Reserve CWO

Feb. 27, 2025

ALCGRSV 007/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 03-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 March 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 007/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Feb. 25, 2025

ALCOAST 088/25 SSIC 4050 SUBJ: TRAVEL FOR NON‐COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART)

R 251510Z FEB 25 MID180001627471UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 088/25SSIC 4050SUBJ: TRAVEL FOR NON‐COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART)IN ACCORDANCE WITH THE HYDE AMEMDMENTA. Executive Order, Enforcing the Hyde Amendment of 24 January 2025B. PDTATAC Memo of 29 January 2025, UTD for MAP 04‐25(S), RemovingTravel for

Feb. 25, 2025

ALCOAST 087/25 SSIC 1000 SUBJ: UPDATE TO ADMINISTRATIVE ABSENCE FOR NON-COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART) AND COMMAND PREGNANCY NOTIFICATION IN ACCORDANCE WITH THE HYDE AMEMDMENT

ALCOAST 087/25This ALCOAST announces changes to paragraph 4 and removes paragraph 5 of REF (A) as required by REFs (B) and (C). Specifically, this update removes policy for administrative absence to obtain non-covered reproductive health care and reestablishes policy for administrative absence to obtain non-covered Assisted Reproductive Technology

Feb. 25, 2025

ALCGPSC 036/25 SUBJ: ASSIGNMENT YEAR 2025 (AY25) RESERVE COMMANDER ASSIGNMENT PANEL RESULTS

ALCGPSC 036/25The AY25 Reserve Commander Assignment Panel convened 24 February 2025 per REF A. The following assignment slate for Reserve Commanders has been approved. Assignment orders will be issued after the 2 week Retirement-In-Lieu-of-Orders (RILO) period concludes 11 March 2025 and all final changes are made to the below slate. Final Panel

Feb. 24, 2025

ALCOAST 083/25 SSIC 7220 SUBJ: HEALTH CARE FLEXIBLE SPENDING ACCOUNT (HCFSA) SPECIAL ENROLLMENT PERIOD FOR MILITARY PERSONNEL

ALCOAST 083/25This ALCOAST announces the opportunity for eligible Coast Guard members to enroll in a Health Care Flexible Spending Account (HCFSA) during a Special Enrollment Period from 03-31 March 2025. HCFSA is a pre-tax account used to pay for eligible health care costs not covered by your health care plan. This includes copays, deductibles,

Feb. 24, 2025

ALCOAST 082/25 SSIC 7220 SUBJ: DEPENDENT CARE FLEXIBLE SPENDING ACCOUNT (DCFSA) SPECIALENROLLMENT PERIOD FOR MILITARY PERSONNEL

ALCOAST 082/25This ALCOAST announces the opportunity for eligible Coast Guard members to enroll in a Dependent Care Flexible Spending Accounts (DCFSA). DCFSA is a pre-tax account used to pay for eligible dependent care services, such as pre-school, day camp, before or after-school programs, and child (for a dependent who is under age13) or adult

Feb. 21, 2025

ALCGPSC 033/25 SUBJ: PY25 ADPL CWO APPOINTMENT BOARD PRE-BOARD ELIGIBILITY LIST AND PACKAGE SUBMISSION GUIDANCE

ALCGPSC 033/25Profile letters were last updated on February 11, 2025, and pre-board eligibility scores were finalized. All candidates are encouraged to review their final scores.Please see full message for details.

Feb. 21, 2025

ALCGENL 013/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 03-25

All Coast Guard Enlisted (ALCGENL 013/25) announces enlisted advancements effective 01 March 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Feb. 21, 2025

ALCGOFF 010/25 SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG RANGE UNMANNED AIRCRAFT SYSTEMS

211210Z FEB 25 MID120001753874UALCGOFF 010/25SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG RANGE UNMANNED AIRCRAFT SYSTEMSA. Coast Guard Officer Specialty Management System Manual, COMDTINST M5300.3A (series)B. CG-AVI13 Officer Subspecialty Requirements (OSR)1. IAW REF (A), the Office of Aviation Forces (CG-711) has

Feb. 20, 2025

ALCOAST 077/25 SSIC 11101 SUBJ: PROMULGATION OF CRITICAL HOUSING AREAS (CHA)

R 201256Z FEB 25 MID120001753170UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 077/25SSIC 11101SUBJ: PROMULGATION OF CRITICAL HOUSING AREAS (CHA)A. Critical Housing Areas (CHA), COMDTINST 11101.15CB. Critical Housing Areas (CHA), COMDTINST 11101.15B1. This ALCOAST announces the promulgation of REF (A) and thecancellation of REF (B). REF

Feb. 20, 2025

ALCGENL 012/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL INITIAL ELIGIBILITY LIST

ALCGENL 012/25 - Please see full message for details.This message serves as the initial eligibility list for the 2025 Master Chief Advancement Panel (MCAP) announced in Ref A. Senior Chief Petty Officers (SCPOs) identified in the linked roster are candidates for the 2025 MCAP and should review this message and Refs A thru C in their entirety.

Feb. 13, 2025

ALCGPSC 029/25 SUBJ: PY25 APRIL REGULAR TO RESERVE COMMISSION APPOINTMENT PANEL

R 131148Z FEB 25 MID120001738181UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 029/25SUBJ: PY25 APRIL REGULAR TO RESERVE COMMISSION APPOINTMENT PANELA. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3(series)B. Guidance and Eligibility Criteria for Officer Personnel Boards andPanels, PSCINST 1401.1 (series)1. In

Feb. 11, 2025

ALCGOFF 009/25 SUBJ: OFFICER PERSONNEL MANAGEMENT OUTREACH SESSIONS

111502Z FEB 25 MID180001601407UALCGOFF 009/25SUBJ: OFFICER PERSONNEL MANAGEMENT OUTREACH SESSIONS1. Officer Personnel Management (OPM) is announcing virtual Q&A sessions and wardroom engagement opportunities.2. The Career Management Branch (OPM-4) will host hour long sessions. These virtual Q&A Sessions will start with a brief synopsis of relevant

Feb. 11, 2025

ALCOAST 056/25 SSIC 1850 SUBJ: CONTINUATION OF PREVIOUS UPDATE TO PHYSICAL DISABILITY EVALUATION SYSTEM

R 111645Z FEB 25 MID120001733112UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 056/25SSIC 1850SUBJ: CONTINUATION OF PREVIOUS UPDATE TO PHYSICAL DISABILITYEVALUATION SYSTEM A. COMDT COGARD WASHINGTON DC 231930Z JAN 23/ALCOAST 032/23 -"AMMENDMENT TO PHYSICAL DISABILITY EVALUATION SYSTEM POLICY"B. Physical Disability Evaluation System,

Feb. 11, 2025

Competency Dictionary Updates Version February 2025

The Competency Dictionary has been updated effective February 2025: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 11 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

Feb. 6, 2025

ALCGPSC 026/25 SUBJ: UPDATED RECORD OF PROFESSIONAL DEVELOPMENT, FORM CG-4082

R 061715Z FEB 25 MID120001722697UALCGPSC 026/25SUBJ: UPDATED RECORD OF PROFESSIONAL DEVELOPMENT, FORM CG-4082A. Performance, Training, and Education Manual, COMDTINST M1500.10 (series)1. This message announces the implementation of the updated Record of Professional Development Form CG-4082.2. The updated CG-4082 will increase the effectiveness of

Feb. 6, 2025

ALCGPSC 025/25 SUBJ: ACTIVE DUTY AND RESERVE COMMAND SENIOR ENLISTED LEADER (CSEL) SCREENING PANEL RESULTS FOR ASSIGNMENT YEAR 2025

ALCGPSC 025/25IAW Ref A, Commander, CG Personnel Service Center approved the report of the active duty and reserve Command Senior Enlisted Leader (CSEL) Screening Panel convened on 31 January 2025. The following members listed alphabetically were found to be best qualified and recommended for assignment to active duty silver badge CSEL positions

Feb. 5, 2025

ALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE

R 051650Z FEB 25 MID320000760542UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATEA. Executive Order, Ending Radical And Wasteful Government DEI Programs And PreferencingB. OPM Memo of January 21, 2025, Initial Guidance Regarding DEIA Executive OrdersC. Executive Order,

Feb. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for February 2025

The Reserve Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.