USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. In the meantime, please submit a trouble ticket (or call), so one of our technicians can assist in resetting your password.

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: Pay

July 9, 2024

ALCOAST 266/24 SSIC 7220 SUBJ: UPDATES TO RESPONSIBILITY PAY FOR COMMANDING OFFICERS AFLOAT

R 081456Z JUL 24 MID120001272396UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 266/24SSIC 7220SUBJ: UPDATES TO RESPONSIBILITY PAY FOR COMMANDING OFFICERS AFLOAT A. 37 U.S.C. Section 352 - Assignment pay or special duty payB. Coast Guard Pay Manual, COMDTINST M7220.29DC. 37 U.S.C. Section 306 - Special pay: officers holding positionsof

July 9, 2024

ALCOAST 265/24 SSIC 7220 SUBJ: TRANSITION OF FLIGHT PAY FOR AIR CREW MEMBERS

R 081418Z JUL 24 MID120001272219UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 265/24SSIC 7220SUBJ: TRANSITION OF FLIGHT PAY FOR AIR CREW MEMBERSA. 37 U.S.C. Section 351 - Hazardous duty payB. 37 U.S.C. Section 352 - Assignment pay or special duty payC. 37 U.S.C. Section 204 - EntitlementD. Aviation Incentive Pay (AvIP) and Bonus (AvB)

April 3, 2024

ALCOAST 152/24 SPECIAL LEAVE ACCRUAL (SLA) FISCAL YEAR 2023 (FY23) FINAL REPORT

FY23 SLA activities are complete. This report provides an overview of the SLA process after legislative and policy changes were implemented in FY23 per REFs (A) and (B).ALCOAST 152/24

March 26, 2024

ALCOAST 137/24 - UPDATE 1 - FY2024 WORKFORCE PLANNING TEAM RESULTS – MONETARY INTERVENTIONS

Effective immediately, REF (A) is updated to rename the Critical Skill Training Bonus (CSTB) to Designated Career Field Bonus (DCFB). This change is necessary to align with language in 37 U.S.C. 331, which authorizes a larger payment for this type of bonus. The CSTB is authorized under 14 U.S.C. 2319 and has a limit of $20,000. All reference to

March 18, 2024

ALCGRSV 011/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 04-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 April 2024 provided the requirements of Refs A-C are met:ALCGRSV 011/24

March 1, 2024

Reserve Supplemental Advancement Eligibility Lists for March 2024

The Reserve Supplemental Advancement Eligibility Lists for March 2024 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

March 1, 2024

Active-Duty Supplemental Advancement Eligibility Lists for March 2024

The Active-Duty Supplemental Advancement Eligibility Lists for March 2024 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Feb. 26, 2024

ALCGRSV 008/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 3-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 March 2024 provided the requirements of Refs A-C are met:ALCGRSV 008/24

Feb. 23, 2024

ALCGPSC 027/24 - 2024 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

This ALCGPSC announces the Military Housing Areas (MHA) and zip codes meeting the eligibility criteria for designation as a CHA. This ALCGPSC applies to all areas in the continental United States where dependents are authorized to accompany service members.ALCGPSC 027/24

Feb. 12, 2024

ALCGENL 065-24 ENLISTED ADVANCEMENTS EPAA 03-24 MARCH

All Coast Guard Enlisted (ALCGENL) 065/24 announces enlisted advancements effective 01 March 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.