USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

TRICARE ALLOTMENT VERIFICATION

Following the DEERS incident and cancellation of TRICARE allotments in the past, you are strongly encouraged to verify an active allotment and status. You are not in danger of being dropped due to a 90-day grace for coverage. Any discrepancies can be resolved by submitting a PPC Help Ticket to re-establish the allotment: PPC-DG-CustomerCare@uscg.mil

We are aware of the problem with the TRICARE allotment(s) disappearing from pay slips. We are working with programmers to correct it. In the meantime, we encourage you to call TRICARE to ensure that your payment is current, and your coverage is not suspended. TRICARE: 1-800-538-9552.

We apologize for the inconvenience, and we are doing our best to resolve the issue as quickly as possible.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: MAS

April 30, 2024

ALCOAST 200/24 - CEREMONIAL ADVANCEMENT

OVERVIEW. This ALCOAST announces the continuation of the Ceremonial Advancement policy announced in

April 30, 2024

ALCOAST 199/24 - PRIORITIZATION OF THE COAST GUARD'S PARENTAL LEAVE AUGMENTATION PROGRAM

This ALCOAST updates the Surge Staffing Augmentation to Support Parental Leave Program (SSAS-PLP),

April 3, 2024

ALCOAST 152/24 SPECIAL LEAVE ACCRUAL (SLA) FISCAL YEAR 2023 (FY23) FINAL REPORT

FY23 SLA activities are complete. This report provides an overview of the SLA process after

March 27, 2024

AY2024 PERSONALLY PROCURED MOVES (PPM) OF HOUSEHOLD GOODS (HHG)

The household goods (HHG) transportation peak season, which runs from 15 May through 31 August, is

March 26, 2024

ALCOAST 137/24 - UPDATE 1 - FY2024 WORKFORCE PLANNING TEAM RESULTS – MONETARY INTERVENTIONS

Effective immediately, REF (A) is updated to rename the Critical Skill Training Bonus (CSTB) to

March 18, 2024

ALCGRSV 011/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 04-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 April 2024

March 18, 2024

ALCGENL 124/24 ENLISTED ADVANCEMENTS EPAA 04-24 APRIL

All Coast Guard Enlisted (ALCGENL) 124/24 announces enlisted advancements effective 01 April 2024.

Feb. 23, 2024

ALCGPSC 027/24 - 2024 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

This ALCGPSC announces the Military Housing Areas (MHA) and zip codes meeting the eligibility

July 20, 2023

Enlisted Advancement Authorization (EPAA)

All Coast Guard Enlisted (ALCGENL) message 156/23 announces enlisted advancements effective 01 August 2023. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

March 1, 2023

Update 4 - FY 23 Workforce Planning Team Results - Enlisted Monetary Interventions

ALCOAST 085/23 announces update 4 FY23 Workforce Planning Team Results - Enlisted Monetary Interventions.