USCG Pay & Personnel Center             

ATTENTION: Direct Access Multi-factor authentication (MFA) will begin on 17 March 2025.

To log into Direct Access, non-Common Access Card (CAC) holders or CAC holders without a CGOne Network Account (retirees, annuitants, etc.) will perform a password reset prior to attempting to log in. Guidance with pre-generated passwords is being sent to users outside of the CGOne Network via email addresses on file within Direct Access. The DA landing page will be updated with guidance for members who do not receive an email. The use of MFA one-time passcodes will be implemented for Non-CAC holders, including CAC Holders without a CGOne Network Account, at a later date.

Effective 17 March 2025: If you are unable to log into Direct Access or need to have your password reset, please contact CGFIXIT at (855) 243-4948 for assistance.

DIRECT ACCESS 

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

• Spinning circle
• DA Link is timing out
• 404 Error code
• Authorization Error – Contact your Security Administrator
• Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.