USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: RSV

Feb. 6, 2025

ALCGPSC 025/25 SUBJ: ACTIVE DUTY AND RESERVE COMMAND SENIOR ENLISTED LEADER (CSEL) SCREENING PANEL RESULTS FOR ASSIGNMENT YEAR 2025

ALCGPSC 025/25IAW Ref A, Commander, CG Personnel Service Center approved the report of the active duty and reserve Command Senior Enlisted Leader (CSEL) Screening Panel convened on 31 January 2025. The following members listed alphabetically were found to be best qualified and recommended for assignment to active duty silver badge CSEL positions

Feb. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for February 2025

The Reserve Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Jan. 27, 2025

ALCGRSV 005/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 02-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 January 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 005/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Jan. 22, 2025

ALCOAST 023/25 SSIC 4600 SUBJ: UPDATE 1 -FY25 RESERVE INACTIVE DUTY TRAINING -TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

ALCOAST 023/25SSIC 4600SUBJ: UPDATE 1 ‐ FY25 RESERVE INACTIVE DUTY TRAINING ‐ TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESSA. COMDT COGARD WASHINGTON DC 041610Z SEP 24/ALCOAST 343/24B. The Joint Travel Regulations (JTR)1. This ALCOAST updates REF (A).2. The maximum reimbursement in paragraph 5.a.

Jan. 16, 2025

ALCGRECRUITING 001/25 SUBJ: OFFICER CANDIDATE SCHOOL RESERVE COMMISSION (OCS-R) PROGRAM 17 DEC 2024 SELECTION RESULTS

Commander, Coast Guard Personnel Service Center (CG PSC) has approved the results of OCS-R Selection Panel 06-25, which convened IAW Refs A and B on 17 December 2024. The panel recommended the following individuals as primary and alternate candidates to receive appointments to OCS class convenings on 21 April 2025 or 02 September 2025.Please see

Jan. 7, 2025

ALCGRSV 002/25 SUBJ: 2025 RESERVE SENIOR ENLISTED CONTINUATION BOARD (R-SECB) ANNOUNCEMENT

ALCGRSV 002/25 SUBJ: 2025 RESERVE SENIOR ENLISTED CONTINUATION BOARD (R-SECB) ANNOUNCEMENTThis message announces the inaugural Reserve Senior Enlisted Continuation Board (R-SECB) and provides a timeline and amplifying guidance to help members and their commands prepare for their 2025 R-SECB candidacy. The title denotes the year in which those

Jan. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for January 2025

The Reserve Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Dec. 18, 2024

ALCGRSV 076/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 01-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 January 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 076/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Dec. 2, 2024

Reserve Supplemental Advancement Eligibility Lists for December 2024

The Reserve Supplemental Advancement Eligibility Lists for December 2024 (reflects requests processed prior to December 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Nov. 25, 2024

ALCGRSV 071/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 12-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 December 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 071/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Nov. 13, 2024

ALCGPSC 145/24 SUBJ: 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL RESULTS

R 122159Z NOV 24 MID120001535831UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 145/24SUBJ: 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL RESULTSA. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)B. Guidance and Eligibility Criteria for Enlisted Personnel Boards andPanels, PSCINST 1401.21. Commander, CG Personnel

Nov. 5, 2024

Reserve Supplemental Advancement Eligibility Lists for November 2024

The Reserve Supplemental Advancement Eligibility Lists for November 2024 (reflects requests processed prior to November 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Oct. 25, 2024

ALCGRSV 067/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 11-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 November 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 067/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Sept. 30, 2024

Reserve Supplemental Advancement Eligibility Lists for October 2024

The Reserve Supplemental Advancement Eligibility Lists for October 2024 (reflects requests processed prior to October 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Sept. 26, 2024

ALCOAST 374/24 - FY25 RESERVE INACTIVE DUTY REQUIREMENTS, ALLOCATIONS DESIGNATED UNIT PAY

ALCOAST 374/24This ALCOAST announces key dates, responsibilities, and policies, IAW REFs (A) through (E), for commands and Selected Reserve (SELRES) members when scheduling all reserve drill types in FY25, and authorizes Designated Unit Pay for qualifying units IAW paragraph 3. Drill types include Inactive Duty Training (IDT), Readiness Management

Sept. 26, 2024

ALCOAST 375/24 - FY25 RESERVE ACTIVE DUTY FOR TRAINING (ADT) REQUIREMENTS

ALCOAST 375/24This ALCOAST announces key deadlines and management responsibilities for Selected Reserve (SELRES) members and commands, Reserve Forces Readiness System (RFRS) staffs and Reserve Training funds managers for the execution of Active Duty for Training (ADT) orders in FY25. ADT orders include Initial Active Duty for Training (IADT),

Sept. 23, 2024

ALCGRSV 061/24 - 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL FINAL ELIGIBILITY LIST

ALCGRSV 061/24This message serves as the final eligibility list for the 2024 Reserve Master Chief Advancement Panel (RMCAP) which was announced in Ref A. All Senior Chief Petty Officers (SCPOs) identified below are candidates for the 2024 RMCAP and should review this message and Refs A thru E in their entirety. Commanding Officers (COs),

Sept. 23, 2024

ALCGRSV 060/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 10-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 October 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 060/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Sept. 16, 2024

ALCGPSC 123/24 - E-GOV TRAVEL SYSTEM (ETS) FY24-25 CROSSOVER GUIDANCE

ALCGPSC 123/24This ALCGPSC provides guidance for ETS use in preparation for FY25 and required actions for users and approvers.

Sept. 6, 2024

PPC Assumes Technical Authority for YN

Good Day,Effective 1 October 2024, the Pay & Personnel Center (PPC) will assume all responsibilities associated with exercising Technical Authority for all Yeoman and military pay and personnel administration. As Technical Authority for military pay and personnel administration, PPC now has the responsibility, accountability, and authority to

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