USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

E-GOV TRAVEL SYSTEM (ETS) E-MAIL ISSUE RESOLVED

The issue preventing ETS emails from being received to USCG email addresses has been resolved. Please re-initialize the accounts that did not have access, and the member should now receive the link to reset the account. Remember to have them check junk mail.

Please note a change with the update- these initialize links are now only active for 24 hours - anything after that will need a new link. Forgot Password button links are only active for 5 minutes

All emails for documents pending approval/status/reservations/etc... - should be coming through to the USCG email addresses.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: ADMIN

March 26, 2024

ALCOAST 137/24 - UPDATE 1 - FY2024 WORKFORCE PLANNING TEAM RESULTS – MONETARY INTERVENTIONS

Effective immediately, REF (A) is updated to rename the Critical Skill Training Bonus (CSTB) to

March 18, 2024

ALCGRSV 011/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 04-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 April 2024

March 18, 2024

ALCGENL 124/24 ENLISTED ADVANCEMENTS EPAA 04-24 APRIL

All Coast Guard Enlisted (ALCGENL) 124/24 announces enlisted advancements effective 01 April 2024.

March 11, 2024

ALCOAST 117/24 PROMULGATION OF MILITARY SEPARATIONS INSTRUCTION

This ALCOAST announces the promulgation of REF (A) and the cancellation of REFs (B) and (C). The

March 11, 2024

ALCOAST 115/24 AY2024 HOUSEHOLD GOODS (HHG) AND MANDATORY CUSTOMER SATISFACTION SURVEY (CSS) INFORMATION

The assignment year (AY) 2024 Household Good (HHG) transportation season will soon be upon us. To

March 4, 2024

Competency Dictionary Updates February 2024

The Competency Dictionary has been updated effective February 2024: Competency Dictionary (a

March 1, 2024

Reserve Supplemental Advancement Eligibility Lists for March 2024

The Reserve Supplemental Advancement Eligibility Lists for March 2024 (reflects requests processed

March 1, 2024

Active-Duty Supplemental Advancement Eligibility Lists for March 2024

The Active-Duty Supplemental Advancement Eligibility Lists for March 2024 (reflects requests

Feb. 26, 2024

ALCGPSC 028/24 PY24 ADPL CWO APPOINTMENT BOARD PRE-BOARD ELIGIBILITY LIST AND PACKAGE SUBMISSION GUIDANCE

The following list, sorted alphabetically by specialty, constitutes the primary and alternate

Feb. 26, 2024

ALCGRSV 008/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 3-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 March 2024

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.