USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

E-GOV TRAVEL SYSTEM (ETS) E-MAIL ISSUE RESOLVED

The issue preventing ETS emails from being received to USCG email addresses has been resolved. Please re-initialize the accounts that did not have access, and the member should now receive the link to reset the account. Remember to have them check junk mail.

Please note a change with the update- these initialize links are now only active for 24 hours - anything after that will need a new link. Forgot Password button links are only active for 5 minutes

All emails for documents pending approval/status/reservations/etc... - should be coming through to the USCG email addresses.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: ADMIN

May 8, 2024

ALCGENL 206/24 - AY25 SOLICITATION FOR MULTIPLE RATING FORCE MASTER CHIEF (RFMC) POSITIONS

PSC-EPM is soliciting interested members for selection as the next Rating Force Master Chiefs of the

May 8, 2024

ALCOAST 211/24 - MISCELLANEOUS PAYMENT REQUEST SHAREPOINT PROCESS

This ALCOAST announces the release of a new Miscellaneous (Misc) Payment M360 Application (app) to

May 6, 2024

ALCOAST 189/24 - SOLICITATION FOR LOGCOM COLLATERAL DUTY RESERVE MOBILIZATION TEAM (RMT)

Operational Logistics Command (LOGCOM) is soliciting reserve volunteers to be a part of the Reserve

May 6, 2024

ALCOAST 206/24 - RELEASE OF THE COAST GUARD RESERVE COMPONENT FY23 ANNUAL REPORT

This ALCOAST announces the release of the Reserve Component's (RC) Fiscal Year 2023 Annual Report

May 3, 2024

ALCOAST 204/24 - CHANGES TO MEDICAL SCREENING REQUIREMENTS FOR DEMOBILIZING RESERVISTS, REQUIREMENTS FOR SEPARATION OR RETIREMENT PHYSICALS, AND VETERANS AFFAIRS SEPARATION HEALTH ASSESSMENT ENHANCEMENTS

IAW REF (A) Section 717, this ALCOAST announces policy which supersedes REFs (B), (C), (D), (E), (F)

May 3, 2024

ALCGENL 196/24 - EPM-4 AY25 ENLISTED CAREER COUNSELING ADVISORY

The purpose of this message is to increase awareness of career counseling opportunities for enlisted

May 1, 2024

Active-Duty Supplemental Advancement Eligibility Lists for May 2024

The Active-Duty Supplemental Advancement Eligibility Lists for May 2024 (reflects requests processed

May 1, 2024

Reserve Supplemental Advancement Eligibility Lists for May 2024

The Reserve Supplemental Advancement Eligibility Lists for May 2024 (reflects requests processed

April 30, 2024

ALCOAST 200/24 - CEREMONIAL ADVANCEMENT

OVERVIEW. This ALCOAST announces the continuation of the Ceremonial Advancement policy announced in

April 30, 2024

ALCOAST 199/24 - PRIORITIZATION OF THE COAST GUARD'S PARENTAL LEAVE AUGMENTATION PROGRAM

This ALCOAST updates the Surge Staffing Augmentation to Support Parental Leave Program (SSAS-PLP),

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.