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USCG Pay & Personnel Center             

DEERS / ID CARD CHALLENGES

To our Coast Guard, PHS and NOAA retirees and their families,

Referencing the DEERS eligibility outage, the Defense Manpower Data Center (DMDC) has restored 99% of our retired community’s TRICARE eligibility.  There are a small group of accounts requiring additional attention and the Coast Guard continues to actively work with DMDC to address those cases this week.  Thank you for your patience and support during this difficult time.  We regret the inconvenience and uncertainty this outage has caused and appreciate you checking PPC’s website for the latest information and sharing it with our Coast Guard family.

Additionally, PPC sent notifications to all retired members using their Direct Access email on file.  If you did not receive this notification, please take a moment to update your Direct Access contact information.  In addition to helping us pass information for emergencies such as this, it will greatly assist everybody for future messaging . . . especially with tax season right around the corner.

Given this weekend’s events, please take a moment to verify your DEERS status/eligibility by visiting the milConnect website:  milConnect (osd.mil).  If you continue to experience eligibility issues, contact DMDC’s Beneficiary Line at 1-800-538-9552.  If your situation requires a deeper dive, DMDC will refer you to PPC’s DEERS specialist.

Should you require emergent medical assistance or an Emergency Room visit before your eligibility is restored:

1. Obtain medical assistance as needed!

2. Keep all receipts/ records of medical assistance.

3. Contact TRICARE for reimbursement.

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Pay & Personnel News Updates from our Branches
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Tag: ENL

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Nov. 5, 2024

ALCGENL 391/24 SUBJ: 2024 SERVICEWIDE EXAM CUTOFFS

ALCGENL 391/24Advancement cuts are based on forecasted losses and position reductions during a specific period of eligibility and are designed primarily for assignment officer planning purposes. CG Personnel Service Center‐Enlisted Personnel Management will revise these cut numbers as new loss data impacting the enlisted workforce becomes

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Nov. 5, 2024

ALCGENL 390/24 SUBJ: 2024 MASTER CHIEF ADVANCEMENT PANEL (MCAP) REVISED CUTOFFS

ALCGENL 390/24Advancement cuts are based on forecasted losses and position reductions during a specific period of eligibility and are designed primarily for assignment officer planning purposes. CG Personnel Service Center‐Enlisted Personnel Management will revise these cut numbers as new loss data impacting the enlisted workforce becomes

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May 17, 2024

ALCGENL 212/24 - 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION

The 2024 SWE Competition will be reconvened at the end of August 2024. Commanding Officers must ensure dissemination of this ALCGENL to all active duty enlisted members in their respective areas of responsibility. Commanding Officers, SWE Officers, Education Services Officers, and members planning to compete in the SWE shall familiarize themselves

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May 8, 2024

ALCGENL 206/24 - AY25 SOLICITATION FOR MULTIPLE RATING FORCE MASTER CHIEF (RFMC) POSITIONS

PSC-EPM is soliciting interested members for selection as the next Rating Force Master Chiefs of the following ratings: AST, CMS, DV, ET, GM, HS, IS, ME, OS, SK, YN. RFMCs are the senior subject matter expert in their respective rating and serve as an advocate and advisor for all matters that could impact the health and professional development of

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April 26, 2024

ALCGENL 187/24 - AY25 ENLISTED PERSONNEL MANAGEMENT (EPM) ROADSHOW SOLICITATION

In accordance with Reference (A), EPM-2 is soliciting for units interested in receiving assignment and career development presentations in preparation for Assignment Year 2025 (AY25).ALGGENL 187/24

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Dec. 22, 2023

ALCGENL 273/23 Enlisted Personnel Advancement Announcement (EPAA)

All Coast Guard Enlisted (ALCGENL) 273/23 announces enlisted advancements effective 01 December 2023.  There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

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Nov. 16, 2023

Reminder for Soon-to-be-Retirees and DD-2656 Submission

Reminder for Soon-to-be-Retirees: Beginning January 1, 2024, PPC/RAS will no longer accept versions of the Form DD-2656 older than March 2022 as your application for retirement pay. There have been updates made to the form that allow for more efficiencies in processing new retiree accessions. Please submit your DD-2656 to

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Aug. 23, 2023

ALCGENL 178/23 ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 09-23

SUBJ: ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 09-23 The following personnel may be advanced to the rating/paygrade indicated effective 01 September 2023.