USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: ENL

Jan. 16, 2025

ALCGENL 005/25 SUBJ: UPDATED FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES, MACHINERY TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER RATINGS

ROUTINER 142013Z JAN 25 MID180001539348UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL

Nov. 5, 2024

ALCGENL 391/24 SUBJ: 2024 SERVICEWIDE EXAM CUTOFFS

ALCGENL 391/24Advancement cuts are based on forecasted losses and position reductions during a

Nov. 5, 2024

ALCGENL 390/24 SUBJ: 2024 MASTER CHIEF ADVANCEMENT PANEL (MCAP) REVISED CUTOFFS

ALCGENL 390/24Advancement cuts are based on forecasted losses and position reductions during a

May 17, 2024

ALCGENL 212/24 - 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION

The 2024 SWE Competition will be reconvened at the end of August 2024. Commanding Officers must

May 8, 2024

ALCGENL 206/24 - AY25 SOLICITATION FOR MULTIPLE RATING FORCE MASTER CHIEF (RFMC) POSITIONS

PSC-EPM is soliciting interested members for selection as the next Rating Force Master Chiefs of the

April 26, 2024

ALCGENL 187/24 - AY25 ENLISTED PERSONNEL MANAGEMENT (EPM) ROADSHOW SOLICITATION

In accordance with Reference (A), EPM-2 is soliciting for units interested in receiving assignment

Nov. 16, 2023

Reminder for Soon-to-be-Retirees and DD-2656 Submission

Reminder for Soon-to-be-Retirees: Beginning January 1, 2024, PPC/RAS will no longer accept versions

Aug. 23, 2023

ALCGENL 178/23 ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 09-23

SUBJ: ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 09-23 The following personnel may be advanced to the rating/paygrade indicated effective 01 September 2023.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.