USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: RPM

Nov. 13, 2024

ALCGPSC 145/24 SUBJ: 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL RESULTS

R 122159Z NOV 24 MID120001535831UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 145/24SUBJ: 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL RESULTSA. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)B. Guidance and Eligibility Criteria for Enlisted Personnel Boards andPanels, PSCINST 1401.21. Commander, CG Personnel

Nov. 5, 2024

Reserve Supplemental Advancement Eligibility Lists for November 2024

The Reserve Supplemental Advancement Eligibility Lists for November 2024 (reflects requests processed prior to November 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Oct. 25, 2024

ALCGRSV 067/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 11-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 November 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 067/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Sept. 30, 2024

Reserve Supplemental Advancement Eligibility Lists for October 2024

The Reserve Supplemental Advancement Eligibility Lists for October 2024 (reflects requests processed prior to October 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Sept. 26, 2024

ALCOAST 374/24 - FY25 RESERVE INACTIVE DUTY REQUIREMENTS, ALLOCATIONS DESIGNATED UNIT PAY

ALCOAST 374/24This ALCOAST announces key dates, responsibilities, and policies, IAW REFs (A) through (E), for commands and Selected Reserve (SELRES) members when scheduling all reserve drill types in FY25, and authorizes Designated Unit Pay for qualifying units IAW paragraph 3. Drill types include Inactive Duty Training (IDT), Readiness Management

Sept. 26, 2024

ALCOAST 375/24 - FY25 RESERVE ACTIVE DUTY FOR TRAINING (ADT) REQUIREMENTS

ALCOAST 375/24This ALCOAST announces key deadlines and management responsibilities for Selected Reserve (SELRES) members and commands, Reserve Forces Readiness System (RFRS) staffs and Reserve Training funds managers for the execution of Active Duty for Training (ADT) orders in FY25. ADT orders include Initial Active Duty for Training (IADT),

Sept. 6, 2024

ALCGPSC 118/24 SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FOR LOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES

051953Z SEP 24 MID600117609012UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 118/24SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FORLOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES1. Effective 01OCT2024, the Pay and Personnel Center (PPC) will assume the responsibilities associated with exercising technical

Sept. 4, 2024

ALCOAST 343/24 - FY25 RESERVE INACTIVE DUTY TRAINING - TRAVEL REIMBURSEMENTPROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

Based upon the highly successful phased implementation of the Reserve Inactive Duty Training - Travel Reimbursement Program (IDT-TRP) in FY24, the program is being expanded in FY25 to include all eligible Selected Reserve (SELRES) members in the paygrades ofE-6 and below. Commands, senior leaders, and reservists should communicate and follow the

Sept. 3, 2024

RESERVE ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTS

This message announces the AY25 Reserve assignment season kickoff and provides important guidelines and information:ALCGRSV 052/24 SUBJ: RESERVE CAPTAIN AND COMMANDER ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTALCGRSV 053/24 SUBJ: RESERVE LIEUTENANT COMMANDER TO ENSIGN ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTALCGRSV 054/24 SUBJ:

Sept. 3, 2024

Reserve Supplemental Advancement Eligibility Lists for September 2024

The Reserve Supplemental Advancement Eligibility Lists for September 2024 (reflects requests processed prior to September 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Aug. 29, 2024

ALCOAST 334/24 - SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARD MEMBERSHIP AND AGENDA TOPICS

R 291329Z AUG 24 MID600117584666UFM COMDT COGARD WASHINGTON DCTO ALCOAST BTUNCLASALCOAST 334/24SSIC 5725SUBJ: SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARDMEMBERSHIP AND AGENDA TOPICSA. 14 U.S.C. Section 3703B. Reserve Policy Board, COMDTINST 5725.1E1. This ALCOAST solicits volunteers to serve on the 2025 Coast GuardReserve Policy Board

Aug. 22, 2024

ALCGRSV 051/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 9-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 September 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 051/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Aug. 22, 2024

ALCGPSC 110/24 - PY25 SEPTEMBER REGULAR-TO-RESERVE COMMISSION APPOINTMENT PANEL

A Regular-to-Reserve (R2R) Commission Appointment Panel is scheduled to convene on 24 September 2024 to consider current and former regular Coast Guard officers for a commission in the Coast Guard Reserve.ALCGPSC 110/24

Aug. 19, 2024

ALCGRSV 050/24 - RESERVE PERSONNEL CAREER COUNSELING SYSTEM

BTUNCLASALCGRSV 050/24SUBJ: RESERVE PERSONNEL CAREER COUNSELING SYSTEMA. ALCGRSV 046/24, AY25 RESERVE PERSONNEL MANAGEMENT ROADSHOWSOLICITATION1. The Reserve Personnel Management (RPM) Division provides counseling sessions through the Reserve Personnel Career Counseling (RPCC) system.2. The RPCC provides career management counseling to all Reserve

Aug. 8, 2024

ALCOAST 303/24 - 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL ANNOUNCEMENT

This ALCOAST announces eligibility requirements for the Reserve Master Chief Advancement Panel (R-MCAP) for advancement to E-9 in the Reserve Component. The R-MCAP convenes annually to select eligible Senior Chief Petty Officers (SCPOs) in the Reserve Component, including members of the Selected Reserve (SELRES) and Individual Ready Reserve (IRR),

Aug. 7, 2024

ALCGRSV 046/24 - RESERVE PERSONNEL MANAGEMENT ROADSHOW ASSIGNMENT YEAR 2025 (AY25) SOLICITATION

ROUTINER 051646Z AUG 24 MID120001323149UFM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 046/24SUBJ: RESERVE PERSONNEL MANAGEMENT ROADSHOW ASSIGNMENTYEAR 2025 (AY25) SOLICITATION1. The Reserve Personnel Management (RPM) Division is solicitingunits interested in receiving RPM's Assignments and CareerDevelopment Presentation for Assignment

Aug. 1, 2024

Reserve Supplemental Advancement Eligibility Lists for August 2024

The Reserve Supplemental Advancement Eligibility Lists for August 2024 (reflects requests processed prior to August 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Aug. 1, 2024

ALCOAST 284/24 - FY24/25 CHIEFS ACADEMY AND LEADERSHIP AND MANAGEMENT SCHOOL (LAMS) ATTENDANCE PRIORITIZATION UPDATE

A. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2CB. COMDT COGARD WASHINGTON DC 021610Z NOV 23/ALCOAST 429/23C. COMCOGARD PSC WASHINGTON DC 121659Z JAN 24/ALCGENL 011/24 D. COMCOGARD PSC WASHINGTON DC 171613Z MAY 24/ALCGENL 212/24This ALCOAST notifies and updates the fleet on the changes to the timing and prioritization for both

Aug. 1, 2024

ALCGRSV 044/24 - SELECTION PROCESS FOR MASTER CHIEF PETTY OFFICER - COAST GUARD RESERVE (MCPO-CGR)

The Coast Guard Reserve is a vital part of our Total Workforce. We depend on the Coast Guard Reserve daily to ensure the readiness of the force for major crisis or contingency, from response to natural disaster or major incidents to national defense. Leadership of the Coast Guard Reserve is an essential part of the Coast Guard senior leadership

July 22, 2024

ALCGRSV 039/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 08-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 August 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 039/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.