USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: ERAA

March 25, 2025

ALCGRSV 012/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 04-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 April 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 012/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Feb. 27, 2025

ALCGRSV 007/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 03-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 March 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 007/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Jan. 27, 2025

ALCGRSV 005/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 02-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 January 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 005/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Dec. 18, 2024

ALCGRSV 076/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 01-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 January 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 076/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Nov. 25, 2024

ALCGRSV 071/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 12-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 December 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 071/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Oct. 25, 2024

ALCGRSV 067/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 11-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 November 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 067/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Sept. 23, 2024

ALCGRSV 060/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 10-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 October 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 060/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Aug. 22, 2024

ALCGRSV 051/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 9-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 September 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 051/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

July 22, 2024

ALCGRSV 039/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 08-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 August 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 039/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

June 28, 2024

ALCGRSV 033/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 07-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 July 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 033/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

May 24, 2024

ALCGRSV 018/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 06-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 June 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 018/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

April 30, 2024

ALCOAST 200/24 - CEREMONIAL ADVANCEMENT

OVERVIEW. This ALCOAST announces the continuation of the Ceremonial Advancement policy announced in REF (B). This policy allows Coast Guard enlisted members the best opportunity to plan, prepare, and execute meaningful advancement ceremonies to recognize career milestones, while also considering unit operations and Service needs. This policy allows

April 22, 2024

ALCGRSV 013/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 05-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 May 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 013/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.