USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

CUSTOMER CARE NOTICE - PASSWORD RESET BACKLOG

We are currently experiencing a significant backlog of password reset requests resulting in longer-than-normal processing times. We understand the urgency of accessing Direct Access and appreciate your patience as we work diligently to address each request as quickly as possible.

To help us process requests more efficiently we kindly ask that you do not submit duplicate tickets if you have already submitted a request and have not received a response. This also includes submitting on behalf of someone that has submitted for themselves. Submitting multiple tickets for the same issue slows down the process and increases the overall backlog.

We are currently working tickets received on 07FEB – present. If you have clicked on the ‘Forgot Password’, please note that this function has been reported to take up to three hours to send directions on how to reset your password.

Your patience while we work through our backlog is appreciated.

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: ERAA

Jan. 27, 2025

ALCGRSV 005/25 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 02-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 January 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 005/25Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Dec. 18, 2024

ALCGRSV 076/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 01-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 January 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 076/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Nov. 25, 2024

ALCGRSV 071/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 12-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 December 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 071/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Oct. 25, 2024

ALCGRSV 067/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 11-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 November 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 067/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Sept. 23, 2024

ALCGRSV 060/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 10-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 October 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 060/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Aug. 22, 2024

ALCGRSV 051/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 9-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 September 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 051/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

July 22, 2024

ALCGRSV 039/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 08-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 August 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 039/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

June 28, 2024

ALCGRSV 033/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 07-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 July 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 033/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

May 24, 2024

ALCGRSV 018/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 06-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 June 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 018/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

April 30, 2024

ALCOAST 200/24 - CEREMONIAL ADVANCEMENT

OVERVIEW. This ALCOAST announces the continuation of the Ceremonial Advancement policy announced in REF (B). This policy allows Coast Guard enlisted members the best opportunity to plan, prepare, and execute meaningful advancement ceremonies to recognize career milestones, while also considering unit operations and Service needs. This policy allows

April 22, 2024

ALCGRSV 013/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 05-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 May 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 013/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

March 18, 2024

ALCGRSV 011/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 04-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 April 2024 provided the requirements of Refs A-C are met:ALCGRSV 011/24

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.