USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: ETS

Feb. 3, 2025

ALCOAST 045/25SSIC 4600 SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETE

R 031830Z FEB 25 MID120001720075UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 045/25SSIC 4600SUBJ: MLINQS PCS TRAVEL SYSTEM IMPLEMENTATION COMPLETEA.COMCOGARD PSC WASHINGTON DC 261756Z JUL 23/ALCGPSC 089/231.Effective 21 January 2025, MOVELINQS (mLINQS) shall be used to process all PCS travel. The final implementation is complete and

Jan. 22, 2025

Travel News - Legacy Calculator Drop Down in mLINQS

Legacy Calculator Drop Down in mLINQSIf an AO/Admin has started a claim using the Legacy process and needs to make adjustments to the claim for calculation purposes, please submit a PPC Help Ticket requesting temporary access to the Legacy Process Calculator, as this drop down in the mLINQS PCS application has been shut off to the fleet. Please use

Jan. 7, 2025

ATTENTION: NEWS AND UPDATES FROM PPC TRAVEL

PPC Travel brings you the latest news/updates!!!ATTENTION: mLINQS is Officially LIVE!Please visit (mLINQS PCS travel application) before processing any PCS travel claims using the mLINQS LIVE system. This website will provide essential information to help avoid overpayments, duplicate claim processing, and also provide other news and updates about

Sept. 26, 2024

ETS TRAVEL AO WARNING - FSMS DOWNTIME

Please note Travel AO warnings have been implemented in ETS during the FSMS downtime. Vouchers are not to be approved until FSMS restoration on 15 OCT 2024.

Sept. 16, 2024

ALCGPSC 123/24 - E-GOV TRAVEL SYSTEM (ETS) FY24-25 CROSSOVER GUIDANCE

ALCGPSC 123/24This ALCGPSC provides guidance for ETS use in preparation for FY25 and required actions for users and approvers.

Sept. 5, 2024

ALCGFINANCE 032/24 - DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALS

FM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 032/24SUBJ: DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALSA. Coast Guard Supplement to the Joint Travel Regulations Manual,COMDTINST M4600.17B1. This ALCGFINANCE updates and supersedes ALCGFINANCE 045-23.2. Significant UDO balances on travel documents continue

Sept. 4, 2024

ALCOAST 343/24 - FY25 RESERVE INACTIVE DUTY TRAINING - TRAVEL REIMBURSEMENTPROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

Based upon the highly successful phased implementation of the Reserve Inactive Duty Training - Travel Reimbursement Program (IDT-TRP) in FY24, the program is being expanded in FY25 to include all eligible Selected Reserve (SELRES) members in the paygrades ofE-6 and below. Commands, senior leaders, and reservists should communicate and follow the

Aug. 26, 2024

ALCGFINANCE 029/24 - GUIDANCE FOR TEMPORARY DUTY TRAVEL ORDERS CROSSING FY YEARS

This guidance shall be used for temporary duty travel crossing fiscal years (FY). Specifically, this applies to cases where advanced preparation in FY24 is required to effectively facilitate travel in FY25. FY24 travel is any that occurs on or before 30 September 2024. FY25 travel is any that occur on 1 October 2024 through 30 September

Aug. 26, 2024

PPC Travel News - Fiscal Year End Key Dates & Details on Processing Travel During This Time

Fiscal Year End Key Dates & Details on Processing Travel During This Time Sept 25 at 11:59p.m. EST - Last day to approve vouchers/advances in ETS and receive payment in FY24 Sept. 27 at 11:59 p.m. EST - Last day to Approve/Amend FY24 Authorizations and obligate Sept. 27 at 11:59 p.m. EST- Last day DA orders will populate/adjust Open Authorizations

Aug. 26, 2024

ALCGFINANCE 023/24 SUBJ: FY24 FINANCIAL MANAGEMENT AND REPORTING CLOSEOUT GUIDANCE

This financial management and reporting closeout guidance pertains to Resource Management Offices (RMOs), Resource Advisors, Allotment Code Holders, and HQ Program Project Activity Managers (as defined by REF (A)), along with all activities and field units. It is mandatory for all activities, field units and fund managers to adhere to the specified

Aug. 1, 2024

Duplicate Documents Error on ETS Voucher

Duplicate Documents Error on ETS VoucherPPC is aware of a sporadic glitch happening in FSMS that may cause an erroneous rejection error to be received by ETS. After the AO approves a voucher in ETS and a “rejected by agency” error is received for Duplicate Document number, please do the following before submitting a PPC ticket. (instructions

June 3, 2024

ALCOAST 233/24 - FY24 INACTIVE DUTY TRAINING TRAVEL REIMBURSEMENT PROGRAM - PHASE 3

This ALCOAST announces the expansion of FY24 Inactive Duty Training Travel Reimbursement Program (IDT-TRP) to Phase 3. The policy in this message supersedes REFs (A) and (B). IDT-TRP implements goals outlined in REF (C) to restore the Selected Reserve (SELRES) to authorized strength and advance benefits parity for the total workforce by reimbursing

June 3, 2024

Unliquidated Travel Advances

In accordance with the DEC 2023 CG8-C memorandum (Interim Financial Policy – Unliquidated travel advances) each unit should run the “Unliquidated advance report” on a weekly basis and follow up with members who appear on the report.For Unit- Unliquidated Advance Report Job Aid

March 11, 2024

ALCOAST 116/24 FY24 INACTIVE DUTY TRAINING TRAVEL REIMBURSEMENT PROGRAM - PHASE 2

This ALCOAST announces the expansion of FY24 Inactive Duty Training Travel Reimbursement Program (IDT-TRP) to Phase 2. The policy outlined in this message is contingent upon expected FY24 funding levels.ALCOAST 116/24

Feb. 22, 2024

Government Wide Changes to Travel Policy That Emphasize Sustainable Travel

“We have been asked to issue an S (or statutory) item to immediately implement Government wide changes to travel policy that emphasize sustainable travel. OMB issued a memorandum on Dec 14, 2023, that prioritizes sustainable transportation by encouraging use of electric vehicles, rail, and public transit during official travel. These changes

June 27, 2023

Updated - How to Submit PCS Advance Request and File PCS Travel Claims

FY23 PCS Travel claim procedures.

Aug. 10, 2022

E-Gov Travel System (ETS) Frequently Asked Updates

An updated (August 10, 2022) list of ETS frequently asked questions is available via PPC's ETS web page (https://www.dcms.uscg.mil/ppc/tvl/ets). This list covers post-go-live issues. Here is a direct link to the file (the file is in PDF format): https://wwsw.dcms.uscg.mil/Portals/10/CG-1/PPC/GUIDES/TRAVEL/ETS/ETSPostGoLiveFAQs.pdf

Oct. 4, 2021

ETS First Logon and ADVTRAV Profile Data Transfer

Per ALCOAST 361/21, the entire Coast Guard workforce (military, civilian and reserve) will receive invitations via an email from etravelservices@cwtsatotravel.com on 04 October 2021 to activate your account. These invitations will expire within 72 hours; failure to activate in the required timeline will create additional administrative workload on support staff. Commands should ensure all service members are provided adequate time to complete the activation process. Accounts will remain active for 90 days and members who have not logged on will receive a reminder to log in or risk the accounts being disabled.

Aug. 26, 2021

Video: E-Gov Travel System (ETS) Training Begins on August 31

Master Chief Petty Officer Patricia Pilkington talks about the new travel system E-Gov Travel System, or ETS, coming on board Oct 1, 2021. Pilkington talks about training that users can expect to undergo prior to the new system going live at the beginning of the new fiscal year.

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