USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: OPM

March 21, 2025

ALCGOFF 018/25 SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATION

211648Z MAR 25 MID180001677058UALCGOFF 018/25SUBJ: OFFICER EVALUATION SYSTEM (OES) ADMINISTRATIONA. Coast Guard Officer Evaluation System Procedures Manual,PSCINST M1611.1DB. ALCOAST 047/251. OVERVIEW. As we conclude the 2024 Officer Evaluation Report(OER) season, this message outlines information, best practices,and guidance to assist units and

March 21, 2025

ALCOAST 133/25 SSIC 7220 SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

R 211617Z MAR 25 MID120001808744UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 133/25SSIC 7220SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENTPAY (AP) PANELA. Special Duty Pay (SDP), COMDTINST 1430.1QB. Coast Guard Pay Manual, COMDTINST M7220.29DC. COMDT COGARD WASHINGTON DC 251544Z SEP 24/ALCOAST 373/24D. COMDT COGARD WASHINGTON

March 21, 2025

ALCOAST 132/25 SSIC 7220 SUBJ: FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

R 211335Z MAR 25 MID120001808245UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 132/25 SSIC 7220SUBJ: FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANELA. Special Duty Pay (SDP), COMDTINST 1430.1QB. Coast Guard Pay Manual, COMDTINST M7220.29DC. COMDT COGARD WASHINGTON DC 251544Z SEP 24/ALCOAST 373/241. This ALCOAST announces the

March 5, 2025

ALCOAST 101/25 SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S COVID-19 VACCINATION MANDATE

R 051537Z MAR 25 MID120001766194UFM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 101/25SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'SCOVID-19 VACCINATION MANDATEA. Executive Order on Reinstating Service Members Discharged Underthe Military's COVID-19 Vaccination Mandate of 27 JAN 2025B. DHS Guidance on

Feb. 21, 2025

ALCGPSC 033/25 SUBJ: PY25 ADPL CWO APPOINTMENT BOARD PRE-BOARD ELIGIBILITY LIST AND PACKAGE SUBMISSION GUIDANCE

ALCGPSC 033/25Profile letters were last updated on February 11, 2025, and pre-board eligibility scores were finalized. All candidates are encouraged to review their final scores.Please see full message for details.

Feb. 21, 2025

ALCGOFF 010/25 SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG RANGE UNMANNED AIRCRAFT SYSTEMS

211210Z FEB 25 MID120001753874UALCGOFF 010/25SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG RANGE UNMANNED AIRCRAFT SYSTEMSA. Coast Guard Officer Specialty Management System Manual, COMDTINST M5300.3A (series)B. CG-AVI13 Officer Subspecialty Requirements (OSR)1. IAW REF (A), the Office of Aviation Forces (CG-711) has

Feb. 13, 2025

ALCGPSC 029/25 SUBJ: PY25 APRIL REGULAR TO RESERVE COMMISSION APPOINTMENT PANEL

R 131148Z FEB 25 MID120001738181UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 029/25SUBJ: PY25 APRIL REGULAR TO RESERVE COMMISSION APPOINTMENT PANELA. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3(series)B. Guidance and Eligibility Criteria for Officer Personnel Boards andPanels, PSCINST 1401.1 (series)1. In

Feb. 11, 2025

ALCGOFF 009/25 SUBJ: OFFICER PERSONNEL MANAGEMENT OUTREACH SESSIONS

111502Z FEB 25 MID180001601407UALCGOFF 009/25SUBJ: OFFICER PERSONNEL MANAGEMENT OUTREACH SESSIONS1. Officer Personnel Management (OPM) is announcing virtual Q&A sessions and wardroom engagement opportunities.2. The Career Management Branch (OPM-4) will host hour long sessions. These virtual Q&A Sessions will start with a brief synopsis of relevant

Feb. 5, 2025

ALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE

R 051650Z FEB 25 MID320000760542UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATEA. Executive Order, Ending Radical And Wasteful Government DEI Programs And PreferencingB. OPM Memo of January 21, 2025, Initial Guidance Regarding DEIA Executive OrdersC. Executive Order,

Jan. 31, 2025

ALCOAST 038/25 SSIC 7220 SUBJ: SPECIAL PAYS FOR HEALTH PROFESSIONS OFFICERS

ALCOAST 038/25This ALCOAST announces the implementation of special pay rates for Health Professions Officers (HPOs) for Fiscal Year (FY) 2025, in accordance with REFs (A) through (C). HPO Special Pays include accession bonus (AB), accession bonus for critical wartime skills (AB-CWS), retention bonus (RB), incentive pay (IP), and board certification

Dec. 2, 2024

ALCGPSC 160/24 SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE

R 271850Z NOV 24 MID120001588157UALCGPSC 160/24SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADEA. ALCGPSC 082/24B. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3AC. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2C1. Service need necessitated review of the cutoffs established for the 2024 Warrant Officer

Nov. 19, 2024

ALCGPSC 150/24 SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD TIMELINES

ALCGPSC 150/24This message announces the schedule and requirements for the PY25 CWO Appointment Board. Per REF (A), the CWO Appointment Board will convene on 7 APR 2025. Members will only be allowed to compete for one specialty. It is expected that candidates read this entire message thoroughly, use the above references to assist with application

Sept. 6, 2024

ALCGPSC 118/24 SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FOR LOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES

051953Z SEP 24 MID600117609012UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 118/24SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FORLOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES1. Effective 01OCT2024, the Pay and Personnel Center (PPC) will assume the responsibilities associated with exercising technical

Sept. 6, 2024

ALCOAST 348/24 - CHIEF WARRANT OFFICER PROFESSIONAL DEVELOPMENT COURSE

This ALCOAST repromulgates information originally published in REF (A) and provides an update to the Chief Warrant Officer Professional Development (CWOPD) course requirement. This ALCOAST applies to both Regular and Reserve CWOs. ALCOAST 348/24

June 24, 2024

ALCGOFF 051/24 - UPDATE TO PROMOTION AND ASSIGNMENT YEAR BOARD AND PANEL MITIGATION STEPS FOR KNOWN DIRECT ACCESS AND CGBI DATA CONNECTION.

ALCGOFF 051/24SUBJ: UPDATE TO PROMOTION AND ASSIGNMENT YEAR BOARD AND PANEL MITIGATION STEPS FOR KNOWN DIRECT ACCESS AND CGBI DATA CONNECTION.A. ALCGOFF 039/241. The data connection between Direct Access and CGBI has been restored. The Employee Summary Sheet (ESS) is accurately updating information viewable to Boards and Panels.2. Reference (a) is

May 20, 2024

ALCGOFF 036/24 - CWO SERVICE BEYOND 30 YEARS

IAW Ref A, Article 1.c.6.b.1., the Coast Guard has the authority to extend the service of a Chief Warrant Officer (CWO) on active duty beyond their mandatory 30-year retirement date.ALCGOFF 036/24

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.