USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

Tag: reserves

Dec. 16, 2024

ALCOAST 462/24 - BLENDED RETIREMENT SYSTEM (BRS) - UPDATE TO CONTINUATION PAYMULTIPLIERS

ALCOAST 462/24As part of the Commandant's ongoing Talent Management Transformation efforts to improve workforce retention and attract new talent, the Coast Guard is increasing BRS Continuation Pay (CP)and providing CP earlier in a member's career. This ALCOAST announces the BRS changes that will take effect 1 January 2025.Please see message for

Sept. 4, 2024

ALCOAST 343/24 - FY25 RESERVE INACTIVE DUTY TRAINING - TRAVEL REIMBURSEMENTPROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

Based upon the highly successful phased implementation of the Reserve Inactive Duty Training - Travel Reimbursement Program (IDT-TRP) in FY24, the program is being expanded in FY25 to include all eligible Selected Reserve (SELRES) members in the paygrades ofE-6 and below. Commands, senior leaders, and reservists should communicate and follow the

Sept. 3, 2024

RESERVE ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTS

This message announces the AY25 Reserve assignment season kickoff and provides important guidelines and information:ALCGRSV 052/24 SUBJ: RESERVE CAPTAIN AND COMMANDER ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTALCGRSV 053/24 SUBJ: RESERVE LIEUTENANT COMMANDER TO ENSIGN ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTALCGRSV 054/24 SUBJ:

Aug. 22, 2024

ALCGRSV 051/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 9-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 September 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 051/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Aug. 22, 2024

ALCGPSC 110/24 - PY25 SEPTEMBER REGULAR-TO-RESERVE COMMISSION APPOINTMENT PANEL

A Regular-to-Reserve (R2R) Commission Appointment Panel is scheduled to convene on 24 September 2024 to consider current and former regular Coast Guard officers for a commission in the Coast Guard Reserve.ALCGPSC 110/24

Aug. 19, 2024

ALCGRSV 050/24 - RESERVE PERSONNEL CAREER COUNSELING SYSTEM

BTUNCLASALCGRSV 050/24SUBJ: RESERVE PERSONNEL CAREER COUNSELING SYSTEMA. ALCGRSV 046/24, AY25 RESERVE PERSONNEL MANAGEMENT ROADSHOWSOLICITATION1. The Reserve Personnel Management (RPM) Division provides counseling sessions through the Reserve Personnel Career Counseling (RPCC) system.2. The RPCC provides career management counseling to all Reserve

Aug. 8, 2024

ALCOAST 303/24 - 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL ANNOUNCEMENT

This ALCOAST announces eligibility requirements for the Reserve Master Chief Advancement Panel (R-MCAP) for advancement to E-9 in the Reserve Component. The R-MCAP convenes annually to select eligible Senior Chief Petty Officers (SCPOs) in the Reserve Component, including members of the Selected Reserve (SELRES) and Individual Ready Reserve (IRR),

Aug. 7, 2024

ALCGRSV 046/24 - RESERVE PERSONNEL MANAGEMENT ROADSHOW ASSIGNMENT YEAR 2025 (AY25) SOLICITATION

ROUTINER 051646Z AUG 24 MID120001323149UFM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 046/24SUBJ: RESERVE PERSONNEL MANAGEMENT ROADSHOW ASSIGNMENTYEAR 2025 (AY25) SOLICITATION1. The Reserve Personnel Management (RPM) Division is solicitingunits interested in receiving RPM's Assignments and CareerDevelopment Presentation for Assignment

July 16, 2024

ALCOAST 268/24 - UPDATE OF THE RESERVE FORCE READINESS SYSTEM INSTRUCTION

R 101333Z JUL 24 MID600117507359UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 268/24SSIC 5320SUBJ: UPDATE OF THE RESERVE FORCE READINESS SYSTEM INSTRUCTIONA. Reserve Force Readiness System (RFRS), COMDTINST 5320.4BB. Reserve Force Readiness System (RFRS) Staff ElementResponsibilities, COMDTINST 5320.4AC. Full-Time Support (FTS) To The

July 16, 2024

ALCGRSV 036/24 - ASSIGNMENT YEAR 2024 (AY24) OFF-SEASON RESERVE ASSIGNMENT OPPORTUNITIES FOR JUNIOR OFFICERS, CHIEF WARRANT OFFICERS, AND SENIOR ENLISTED PERSONNEL

Off-season assignment opportunities exist for qualified Reserve personnel. Shopping lists and supplemental assignment information are available on the PSC-RPM website at: https://www.dcms.uscg.mil /Our-Organization/Assistant-Commandant-for-Human-Resources-CG-1/ Personnel-Service-Center-PSC/Reserve-Personnel-Management-PSC-RPM /RPM-2/Assignments/.

June 28, 2024

ALCGRSV 033/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 07-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 July 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 033/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

June 24, 2024

ALCGRSV 031/24 - OCT 2024 RESERVE SERVICEWIDE EXAM (RSWE) ANNOUNCEMENT

This message announces the OCT 2024 RSWE competition for pay grades E-5 through E-8. Commanding Officers shall ensure dissemination of this message to all Reserve enlisted members in their AOR. A member’s failure to receive, review, and follow the guidelines of this message will not justify a waiver of these requirements. Units, SWE Officers,

June 3, 2024

ALCOAST 233/24 - FY24 INACTIVE DUTY TRAINING TRAVEL REIMBURSEMENT PROGRAM - PHASE 3

This ALCOAST announces the expansion of FY24 Inactive Duty Training Travel Reimbursement Program (IDT-TRP) to Phase 3. The policy in this message supersedes REFs (A) and (B). IDT-TRP implements goals outlined in REF (C) to restore the Selected Reserve (SELRES) to authorized strength and advance benefits parity for the total workforce by reimbursing

May 6, 2024

ALCOAST 189/24 - SOLICITATION FOR LOGCOM COLLATERAL DUTY RESERVE MOBILIZATION TEAM (RMT)

Operational Logistics Command (LOGCOM) is soliciting reserve volunteers to be a part of the Reserve Mobilization Team (RMT) as collateral duty for the period of May 2024 to May 2027. Background: The RMT will be a DCMS Deployable Support Element (DSE) that will consist of highly motivated and proficient reserve yeomen. The establishment of the RMT

May 6, 2024

ALCOAST 206/24 - RELEASE OF THE COAST GUARD RESERVE COMPONENT FY23 ANNUAL REPORT

This ALCOAST announces the release of the Reserve Component's (RC) Fiscal Year 2023 Annual Report fulfilling the statutory requirement to report to the Secretary of Homeland Security and the Secretary of Defense on the state of the Coast Guard Reserve and its ability to meet its missions. https://www.reserve.uscg.mil/ALCOAST 206/24

May 1, 2024

Reserve Supplemental Advancement Eligibility Lists for May 2024

The Reserve Supplemental Advancement Eligibility Lists for May 2024 (reflects requests processed prior to May 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Feb. 20, 2024

ALCOAST 087/24 EIGHTY-THIRD ANNIVERSARY OF THE COAST GUARD RESERVE

A ready and capable Reserve force is as critically important to Coast Guard mission execution today as it has been for 83 years since its founding February 19, 1941.ALCOAST 087/24

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