USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

CUSTOMER CARE NOTICE - PASSWORD RESET BACKLOG

We are currently experiencing a significant backlog of password reset requests resulting in longer-than-normal processing times. We understand the urgency of accessing Direct Access and appreciate your patience as we work diligently to address each request as quickly as possible.

To help us process requests more efficiently we kindly ask that you do not submit duplicate tickets if you have already submitted a request and have not received a response. This also includes submitting on behalf of someone that has submitted for themselves. Submitting multiple tickets for the same issue slows down the process and increases the overall backlog.

We are currently working tickets received on 07FEB – present. If you have clicked on the ‘Forgot Password’, please note that this function has been reported to take up to three hours to send directions on how to reset your password.

Your patience while we work through our backlog is appreciated.

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: reserves

Dec. 16, 2024

ALCOAST 462/24 - BLENDED RETIREMENT SYSTEM (BRS) - UPDATE TO CONTINUATION PAYMULTIPLIERS

ALCOAST 462/24As part of the Commandant's ongoing Talent Management Transformation efforts to improve workforce retention and attract new talent, the Coast Guard is increasing BRS Continuation Pay (CP)and providing CP earlier in a member's career. This ALCOAST announces the BRS changes that will take effect 1 January 2025.Please see message for

Sept. 4, 2024

ALCOAST 343/24 - FY25 RESERVE INACTIVE DUTY TRAINING - TRAVEL REIMBURSEMENTPROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

Based upon the highly successful phased implementation of the Reserve Inactive Duty Training - Travel Reimbursement Program (IDT-TRP) in FY24, the program is being expanded in FY25 to include all eligible Selected Reserve (SELRES) members in the paygrades ofE-6 and below. Commands, senior leaders, and reservists should communicate and follow the

Sept. 3, 2024

RESERVE ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTS

This message announces the AY25 Reserve assignment season kickoff and provides important guidelines and information:ALCGRSV 052/24 SUBJ: RESERVE CAPTAIN AND COMMANDER ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTALCGRSV 053/24 SUBJ: RESERVE LIEUTENANT COMMANDER TO ENSIGN ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTALCGRSV 054/24 SUBJ:

Aug. 22, 2024

ALCGRSV 051/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 9-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 September 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 051/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Aug. 22, 2024

ALCGPSC 110/24 - PY25 SEPTEMBER REGULAR-TO-RESERVE COMMISSION APPOINTMENT PANEL

A Regular-to-Reserve (R2R) Commission Appointment Panel is scheduled to convene on 24 September 2024 to consider current and former regular Coast Guard officers for a commission in the Coast Guard Reserve.ALCGPSC 110/24

Aug. 19, 2024

ALCGRSV 050/24 - RESERVE PERSONNEL CAREER COUNSELING SYSTEM

BTUNCLASALCGRSV 050/24SUBJ: RESERVE PERSONNEL CAREER COUNSELING SYSTEMA. ALCGRSV 046/24, AY25 RESERVE PERSONNEL MANAGEMENT ROADSHOWSOLICITATION1. The Reserve Personnel Management (RPM) Division provides counseling sessions through the Reserve Personnel Career Counseling (RPCC) system.2. The RPCC provides career management counseling to all Reserve

Aug. 8, 2024

ALCOAST 303/24 - 2024 RESERVE MASTER CHIEF ADVANCEMENT PANEL ANNOUNCEMENT

This ALCOAST announces eligibility requirements for the Reserve Master Chief Advancement Panel (R-MCAP) for advancement to E-9 in the Reserve Component. The R-MCAP convenes annually to select eligible Senior Chief Petty Officers (SCPOs) in the Reserve Component, including members of the Selected Reserve (SELRES) and Individual Ready Reserve (IRR),

Aug. 7, 2024

ALCGRSV 046/24 - RESERVE PERSONNEL MANAGEMENT ROADSHOW ASSIGNMENT YEAR 2025 (AY25) SOLICITATION

ROUTINER 051646Z AUG 24 MID120001323149UFM COMCOGARD PSC WASHINGTON DCTO ALCGRSVBTUNCLASALCGRSV 046/24SUBJ: RESERVE PERSONNEL MANAGEMENT ROADSHOW ASSIGNMENTYEAR 2025 (AY25) SOLICITATION1. The Reserve Personnel Management (RPM) Division is solicitingunits interested in receiving RPM's Assignments and CareerDevelopment Presentation for Assignment

July 16, 2024

ALCOAST 268/24 - UPDATE OF THE RESERVE FORCE READINESS SYSTEM INSTRUCTION

R 101333Z JUL 24 MID600117507359UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 268/24SSIC 5320SUBJ: UPDATE OF THE RESERVE FORCE READINESS SYSTEM INSTRUCTIONA. Reserve Force Readiness System (RFRS), COMDTINST 5320.4BB. Reserve Force Readiness System (RFRS) Staff ElementResponsibilities, COMDTINST 5320.4AC. Full-Time Support (FTS) To The

July 16, 2024

ALCGRSV 036/24 - ASSIGNMENT YEAR 2024 (AY24) OFF-SEASON RESERVE ASSIGNMENT OPPORTUNITIES FOR JUNIOR OFFICERS, CHIEF WARRANT OFFICERS, AND SENIOR ENLISTED PERSONNEL

Off-season assignment opportunities exist for qualified Reserve personnel. Shopping lists and supplemental assignment information are available on the PSC-RPM website at: https://www.dcms.uscg.mil /Our-Organization/Assistant-Commandant-for-Human-Resources-CG-1/ Personnel-Service-Center-PSC/Reserve-Personnel-Management-PSC-RPM /RPM-2/Assignments/.

June 28, 2024

ALCGRSV 033/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 07-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 July 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 033/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

June 24, 2024

ALCGRSV 031/24 - OCT 2024 RESERVE SERVICEWIDE EXAM (RSWE) ANNOUNCEMENT

This message announces the OCT 2024 RSWE competition for pay grades E-5 through E-8. Commanding Officers shall ensure dissemination of this message to all Reserve enlisted members in their AOR. A member’s failure to receive, review, and follow the guidelines of this message will not justify a waiver of these requirements. Units, SWE Officers,

June 3, 2024

ALCOAST 233/24 - FY24 INACTIVE DUTY TRAINING TRAVEL REIMBURSEMENT PROGRAM - PHASE 3

This ALCOAST announces the expansion of FY24 Inactive Duty Training Travel Reimbursement Program (IDT-TRP) to Phase 3. The policy in this message supersedes REFs (A) and (B). IDT-TRP implements goals outlined in REF (C) to restore the Selected Reserve (SELRES) to authorized strength and advance benefits parity for the total workforce by reimbursing

May 6, 2024

ALCOAST 189/24 - SOLICITATION FOR LOGCOM COLLATERAL DUTY RESERVE MOBILIZATION TEAM (RMT)

Operational Logistics Command (LOGCOM) is soliciting reserve volunteers to be a part of the Reserve Mobilization Team (RMT) as collateral duty for the period of May 2024 to May 2027. Background: The RMT will be a DCMS Deployable Support Element (DSE) that will consist of highly motivated and proficient reserve yeomen. The establishment of the RMT

May 6, 2024

ALCOAST 206/24 - RELEASE OF THE COAST GUARD RESERVE COMPONENT FY23 ANNUAL REPORT

This ALCOAST announces the release of the Reserve Component's (RC) Fiscal Year 2023 Annual Report fulfilling the statutory requirement to report to the Secretary of Homeland Security and the Secretary of Defense on the state of the Coast Guard Reserve and its ability to meet its missions. https://www.reserve.uscg.mil/ALCOAST 206/24

May 1, 2024

Reserve Supplemental Advancement Eligibility Lists for May 2024

The Reserve Supplemental Advancement Eligibility Lists for May 2024 (reflects requests processed prior to May 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

March 18, 2024

ALCGRSV 011/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 04-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 April 2024 provided the requirements of Refs A-C are met:ALCGRSV 011/24

Feb. 20, 2024

ALCOAST 087/24 EIGHTY-THIRD ANNIVERSARY OF THE COAST GUARD RESERVE

A ready and capable Reserve force is as critically important to Coast Guard mission execution today as it has been for 83 years since its founding February 19, 1941.ALCOAST 087/24

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