USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: ppc

Feb. 26, 2024

ALCGPSC 028/24 PY24 ADPL CWO APPOINTMENT BOARD PRE-BOARD ELIGIBILITY LIST AND PACKAGE SUBMISSION GUIDANCE

The following list, sorted alphabetically by specialty, constitutes the primary and alternate candidates for the Chief Warrant Officer Appointment Board convening 1 APR 2024:ALCGPSC 028/24

Feb. 26, 2024

ALCGRSV 008/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 3-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 March 2024 provided the requirements of Refs A-C are met:ALCGRSV 008/24

Feb. 23, 2024

ALCGENL 084/24 - UPDATE MAY 2023 SERVICEWIDE EXAM REVISED CUTOFFS

Advancement cuts are based on forecasted losses and position reductions during a specific period of eligibility and are designed primarily for assignment officer planning purposes. CG Personnel Service Center-Enlisted Personnel Management will revise these cut numbers as new loss data impacting the enlisted workforce becomes available.ALCGENL

Feb. 23, 2024

ALCGPSC 027/24 - 2024 ANNUAL REVIEW OF CRITICAL HOUSING AREAS (CHA)

This ALCGPSC announces the Military Housing Areas (MHA) and zip codes meeting the eligibility criteria for designation as a CHA. This ALCGPSC applies to all areas in the continental United States where dependents are authorized to accompany service members.ALCGPSC 027/24

Feb. 22, 2024

Government Wide Changes to Travel Policy That Emphasize Sustainable Travel

“We have been asked to issue an S (or statutory) item to immediately implement Government wide changes to travel policy that emphasize sustainable travel. OMB issued a memorandum on Dec 14, 2023, that prioritizes sustainable transportation by encouraging use of electric vehicles, rail, and public transit during official travel. These changes

Feb. 20, 2024

ALCOAST 087/24 EIGHTY-THIRD ANNIVERSARY OF THE COAST GUARD RESERVE

A ready and capable Reserve force is as critically important to Coast Guard mission execution today as it has been for 83 years since its founding February 19, 1941.ALCOAST 087/24

Feb. 20, 2024

ALCOAST 077/24 - EASING ADMINISTRATIVE REQUIREMENTS - BODY COMPOSITION SCREENING BETA TEST

This ALCOAST announces updates to the Body Composition Screening (BCS) Beta Test announced in REF (A) for the April 2024 semiannual screenings. The goal of the BCS Beta Test is to reduce the total administrative time spent on the BCS and weigh-in processes. The April 2024 BCS Beta Test will expand to include additional units. Military members

Feb. 20, 2024

ALCGENL 068/24 and ALCGENL 009/24 MCAP Eligibility List and Announcement

This message serves as the initial eligibility list for the 2024 Master Chief Advancement Panel (MCAP) announced in Ref A. All Senior Chief Petty Officers (SCPOs) identified below are candidates for the 2024 MCAP and should review this message and Refs A thru D in their entirety. Commanding Officers (COs) and Officers-In-Charge (OICs) must ensure

Feb. 12, 2024

ALCGENL 065-24 ENLISTED ADVANCEMENTS EPAA 03-24 MARCH

All Coast Guard Enlisted (ALCGENL) 065/24 announces enlisted advancements effective 01 March 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Feb. 12, 2024

Reserve Supplemental Advancement Eligibility Lists for February 2024

The Reserve Supplemental Advancement Eligibility Lists for February 2024 (reflects requests processed prior to February 1) has been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Feb. 12, 2024

Active-Duty Supplemental Advancement Eligibility Lists for February 2024

The Active-Duty Supplemental Advancement Eligibility Lists for February 2024 (reflects requests processed prior to February 1) has been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Nov. 16, 2023

Reminder for Soon-to-be-Retirees and DD-2656 Submission

Reminder for Soon-to-be-Retirees: Beginning January 1, 2024, PPC/RAS will no longer accept versions of the Form DD-2656 older than March 2022 as your application for retirement pay. There have been updates made to the form that allow for more efficiencies in processing new retiree accessions. Please submit your DD-2656 to

Sept. 27, 2023

SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY FY24 FSMS DOWNTIME

FSMS will be unavailable from 01OCT22 to OOA 14OCT23 to facilitate FY23 year‐end closing and FY24 start processes. Additionally, it is estimated that funds will not be loaded to the project and task level in FSMS prior to 18OCT23.

Aug. 23, 2023

ALCGENL 178/23 ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 09-23

SUBJ: ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 09-23 The following personnel may be advanced to the rating/paygrade indicated effective 01 September 2023.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.