USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: EPM

Feb. 21, 2025

ALCGPSC 033/25 SUBJ: PY25 ADPL CWO APPOINTMENT BOARD PRE-BOARD ELIGIBILITY LIST AND PACKAGE SUBMISSION GUIDANCE

ALCGPSC 033/25Profile letters were last updated on February 11, 2025, and pre-board eligibility scores were finalized. All candidates are encouraged to review their final scores.Please see full message for details.

Feb. 21, 2025

ALCGENL 013/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 03-25

All Coast Guard Enlisted (ALCGENL 013/25) announces enlisted advancements effective 01 March 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Feb. 20, 2025

ALCGENL 012/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL INITIAL ELIGIBILITY LIST

ALCGENL 012/25 - Please see full message for details.This message serves as the initial eligibility list for the 2025 Master Chief Advancement Panel (MCAP) announced in Ref A. Senior Chief Petty Officers (SCPOs) identified in the linked roster are candidates for the 2025 MCAP and should review this message and Refs A thru C in their entirety.

Feb. 5, 2025

ALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE

R 051650Z FEB 25 MID320000760542UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATEA. Executive Order, Ending Radical And Wasteful Government DEI Programs And PreferencingB. OPM Memo of January 21, 2025, Initial Guidance Regarding DEIA Executive OrdersC. Executive Order,

Feb. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for February 2025

The Reserve Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Feb. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for February 2025

The Active-Duty Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Jan. 29, 2025

ALCOAST 033/25SSIC 1000SUBJ: CHANGE TO RATED SEA TIME FOR ADVANCEMENT IN DC, EM, ET, ANDMK RATINGS

ALCOAST 033/25SSIC 1000SUBJ: CHANGE TO RATED SEA TIME FOR ADVANCEMENT IN DC, EM, ET, AND MK RATINGSA. COMDT COGARD WASHINGTON DC 021536Z FEB 21/ACN 012/21B. Enlistments, Evaluations, and Advancements, COMDTINST 1000.2C1. This ALCOAST continues the policy changes announced in REF (A).2. Paragraph 3.A.16.d.(1) of REF (B), "Minimum Sea Duty

Jan. 29, 2025

ALCGPSC 019/25 SSIC 1000 SUBJ: SUSPENSION OF HIGH YEAR TENURE (HYT)

R 281346Z JAN 25 MID180001577112UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 019/25SSIC 1000SUBJ: SUSPENSION OF HIGH YEAR TENURE (HYT)A. Military Separations, COMDTINST M1000.4 (series)B. ALCOAST 325-241. This ALCGPSC announces the continued suspension of the enlistedHYT process for active duty members described in Ch. 6 of REF (A).2.

Jan. 22, 2025

ALCGENL 008/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 02-25

All Coast Guard Enlisted (ALCGENL 008/25) announces enlisted advancements effective 01 February 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Jan. 21, 2025

ALCGENL 007/25 SUBJ: MAY 2025 SERVICE WIDE EXAMINATION (SWE) COMPETITION

ALCGENL 007/25Summary. This message announces the May 2025 SWE competition for all ratings, except Musician (MU), and Public Affairs Specialist (PA). SWEs for Marine Science Technician (MST) and Maritime Enforcement Specialist (ME) will be administered via the E-SWE beta test. Additional information regarding the E-SWE will be provided in a future

Jan. 16, 2025

ALCGENL 005/25 SUBJ: UPDATED FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES, MACHINERY TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER RATINGS

ROUTINER 142013Z JAN 25 MID180001539348UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 005/25SUBJ: UPDATED FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES, MACHINERY TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER RATINGS A. ALCGENL 186/24 ENLISTED PERSONNEL MANAGEMENT (EPM) ASSIGNMENT YEAR

Jan. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for January 2025

The Reserve Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Jan. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for January 2025

The Active-Duty Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Dec. 18, 2024

October 2024 RSWE Eligibility List Available

October 2024 RSWE were held for paygrades E-5 through E-8 in all Coast Guard Reserve ratings with authorized Selected Reserve billets. There were no Servicewide exams held for advancement to paygrades E-4 or E-9. Any grade or rating that does not appear on the Reserve Advancement Eligibility Lists had the RSWE waived, or there were no eligible

Dec. 17, 2024

ALCGENL 414/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 01-25

All Coast Guard Enlisted (ALCGENL 414/24) announces enlisted advancements effective 01 January 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Dec. 2, 2024

Active-Duty Supplemental Advancement Eligibility Lists for December 2024

The Active-Duty Supplemental Advancement Eligibility Lists for December 2024 (reflects requests processed prior to December 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Dec. 2, 2024

Reserve Supplemental Advancement Eligibility Lists for December 2024

The Reserve Supplemental Advancement Eligibility Lists for December 2024 (reflects requests processed prior to December 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Dec. 2, 2024

ALCGPSC 160/24 SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE

R 271850Z NOV 24 MID120001588157UALCGPSC 160/24SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADEA. ALCGPSC 082/24B. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3AC. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2C1. Service need necessitated review of the cutoffs established for the 2024 Warrant Officer

Nov. 25, 2024

ALCGENL 412/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 12-24

All Coast Guard Enlisted (ALCGENL 412/24) announces enlisted advancements effective 01 November 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Nov. 19, 2024

ALCGPSC 150/24 SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD TIMELINES

ALCGPSC 150/24This message announces the schedule and requirements for the PY25 CWO Appointment Board. Per REF (A), the CWO Appointment Board will convene on 7 APR 2025. Members will only be allowed to compete for one specialty. It is expected that candidates read this entire message thoroughly, use the above references to assist with application

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