USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: EPM

March 25, 2025

ALCGENL 019/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 04-25

All Coast Guard Enlisted (ALCGENL 019/25) announces enlisted advancements effective 01 April 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

March 21, 2025

ALCOAST 133/25 SSIC 7220 SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

R 211617Z MAR 25 MID120001808744UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 133/25SSIC 7220SUBJ: UPDATE TO FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENTPAY (AP) PANELA. Special Duty Pay (SDP), COMDTINST 1430.1QB. Coast Guard Pay Manual, COMDTINST M7220.29DC. COMDT COGARD WASHINGTON DC 251544Z SEP 24/ALCOAST 373/24D. COMDT COGARD WASHINGTON

March 21, 2025

ALCOAST 132/25 SSIC 7220 SUBJ: FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

R 211335Z MAR 25 MID120001808245UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 132/25 SSIC 7220SUBJ: FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANELA. Special Duty Pay (SDP), COMDTINST 1430.1QB. Coast Guard Pay Manual, COMDTINST M7220.29DC. COMDT COGARD WASHINGTON DC 251544Z SEP 24/ALCOAST 373/241. This ALCOAST announces the

March 5, 2025

ALCOAST 101/25 SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S COVID-19 VACCINATION MANDATE

R 051537Z MAR 25 MID120001766194UFM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 101/25SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'SCOVID-19 VACCINATION MANDATEA. Executive Order on Reinstating Service Members Discharged Underthe Military's COVID-19 Vaccination Mandate of 27 JAN 2025B. DHS Guidance on

March 4, 2025

Reserve Supplemental Advancement Eligibility Lists for March 2025

The Reserve Supplemental Advancement Eligibility Lists for March 2025 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

March 4, 2025

Active-Duty Supplemental Advancement Eligibility Lists for March 2025

The Active-Duty Supplemental Advancement Eligibility Lists for March 2025 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Feb. 21, 2025

ALCGPSC 033/25 SUBJ: PY25 ADPL CWO APPOINTMENT BOARD PRE-BOARD ELIGIBILITY LIST AND PACKAGE SUBMISSION GUIDANCE

ALCGPSC 033/25Profile letters were last updated on February 11, 2025, and pre-board eligibility scores were finalized. All candidates are encouraged to review their final scores.Please see full message for details.

Feb. 21, 2025

ALCGENL 013/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 03-25

All Coast Guard Enlisted (ALCGENL 013/25) announces enlisted advancements effective 01 March 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Feb. 20, 2025

ALCGENL 012/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL INITIAL ELIGIBILITY LIST

ALCGENL 012/25 - Please see full message for details.This message serves as the initial eligibility list for the 2025 Master Chief Advancement Panel (MCAP) announced in Ref A. Senior Chief Petty Officers (SCPOs) identified in the linked roster are candidates for the 2025 MCAP and should review this message and Refs A thru C in their entirety.

Feb. 5, 2025

ALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATE

R 051650Z FEB 25 MID320000760542UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 047/25 SSIC 1401SUBJ: OFFICER AND ENLISTED EVALUATION REPORTS, UPDATEA. Executive Order, Ending Radical And Wasteful Government DEI Programs And PreferencingB. OPM Memo of January 21, 2025, Initial Guidance Regarding DEIA Executive OrdersC. Executive Order,

Feb. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for February 2025

The Reserve Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Feb. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for February 2025

The Active-Duty Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Jan. 29, 2025

ALCOAST 033/25SSIC 1000SUBJ: CHANGE TO RATED SEA TIME FOR ADVANCEMENT IN DC, EM, ET, ANDMK RATINGS

ALCOAST 033/25SSIC 1000SUBJ: CHANGE TO RATED SEA TIME FOR ADVANCEMENT IN DC, EM, ET, AND MK RATINGSA. COMDT COGARD WASHINGTON DC 021536Z FEB 21/ACN 012/21B. Enlistments, Evaluations, and Advancements, COMDTINST 1000.2C1. This ALCOAST continues the policy changes announced in REF (A).2. Paragraph 3.A.16.d.(1) of REF (B), "Minimum Sea Duty

Jan. 29, 2025

ALCGPSC 019/25 SSIC 1000 SUBJ: SUSPENSION OF HIGH YEAR TENURE (HYT)

R 281346Z JAN 25 MID180001577112UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 019/25SSIC 1000SUBJ: SUSPENSION OF HIGH YEAR TENURE (HYT)A. Military Separations, COMDTINST M1000.4 (series)B. ALCOAST 325-241. This ALCGPSC announces the continued suspension of the enlistedHYT process for active duty members described in Ch. 6 of REF (A).2.

Jan. 22, 2025

ALCGENL 008/25 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 02-25

All Coast Guard Enlisted (ALCGENL 008/25) announces enlisted advancements effective 01 February 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Jan. 21, 2025

ALCGENL 007/25 SUBJ: MAY 2025 SERVICE WIDE EXAMINATION (SWE) COMPETITION

ALCGENL 007/25Summary. This message announces the May 2025 SWE competition for all ratings, except Musician (MU), and Public Affairs Specialist (PA). SWEs for Marine Science Technician (MST) and Maritime Enforcement Specialist (ME) will be administered via the E-SWE beta test. Additional information regarding the E-SWE will be provided in a future

Jan. 16, 2025

ALCGENL 005/25 SUBJ: UPDATED FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES, MACHINERY TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER RATINGS

ROUTINER 142013Z JAN 25 MID180001539348UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 005/25SUBJ: UPDATED FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES, MACHINERY TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER RATINGS A. ALCGENL 186/24 ENLISTED PERSONNEL MANAGEMENT (EPM) ASSIGNMENT YEAR

Jan. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for January 2025

The Reserve Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Jan. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for January 2025

The Active-Duty Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Dec. 18, 2024

October 2024 RSWE Eligibility List Available

October 2024 RSWE were held for paygrades E-5 through E-8 in all Coast Guard Reserve ratings with authorized Selected Reserve billets. There were no Servicewide exams held for advancement to paygrades E-4 or E-9. Any grade or rating that does not appear on the Reserve Advancement Eligibility Lists had the RSWE waived, or there were no eligible

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