USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

Tag: PSC

July 9, 2024

ALCOAST 265/24 SSIC 7220 SUBJ: TRANSITION OF FLIGHT PAY FOR AIR CREW MEMBERS

R 081418Z JUL 24 MID120001272219UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 265/24SSIC 7220SUBJ: TRANSITION OF FLIGHT PAY FOR AIR CREW MEMBERSA. 37 U.S.C. Section 351 - Hazardous duty payB. 37 U.S.C. Section 352 - Assignment pay or special duty payC. 37 U.S.C. Section 204 - EntitlementD. Aviation Incentive Pay (AvIP) and Bonus (AvB)

July 9, 2024

Active-Duty Supplemental Advancement Eligibility Lists for July 2024

The Active-Duty Supplemental Advancement Eligibility Lists for July 2024 (reflects requests processed prior to July 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

July 9, 2024

Reserve Supplemental Advancement Eligibility Lists for July 2024

The Reserve Supplemental Advancement Eligibility Lists for July 2024 (reflects requests processed prior to July 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

July 2, 2024

ALCOAST 262/24 - FY25 LONG-TERM ACTIVE DUTY FOR OPERATIONAL SUPPORT OF THEACTIVE COMPONENT (ADOS-AC) CEILINGS

This ALCOAST announces the FY25 ADOS-AC ceilings as well as designated Cap Managers. ALCOAST 262/24

July 1, 2024

ALCGENL 278/24 - 2024 MASTER CHIEF ADVANCEMENT PANEL (MCAP) CUTOFFS

Advancement cuts are based on forecasted losses and position reductions during a specific period of eligibility and are designed primarily for assignment officer planning purposes. CG Personnel Service Center‐Enlisted Personnel Management will revise these cut numbers as new loss data impacting the enlisted workforce becomes available.ALCGENL

June 28, 2024

ALCGRSV 033/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 07-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 July 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 033/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

June 28, 2024

ALCOAST 256/24 - MANDATED TRANSITION ASSISTANCE PROGRAM (TAP)

This ALCOAST is a reiteration of the mandatory requirements of REF (A), to include conducting the TAP Initial counseling and Pre-separation counseling with a service member 365 days prior to separation/retirement and the service member attending a TAP seminar in person whenever possible.ALCOAST 256/24

June 24, 2024

ALCGOFF 051/24 - UPDATE TO PROMOTION AND ASSIGNMENT YEAR BOARD AND PANEL MITIGATION STEPS FOR KNOWN DIRECT ACCESS AND CGBI DATA CONNECTION.

ALCGOFF 051/24SUBJ: UPDATE TO PROMOTION AND ASSIGNMENT YEAR BOARD AND PANEL MITIGATION STEPS FOR KNOWN DIRECT ACCESS AND CGBI DATA CONNECTION.A. ALCGOFF 039/241. The data connection between Direct Access and CGBI has been restored. The Employee Summary Sheet (ESS) is accurately updating information viewable to Boards and Panels.2. Reference (a) is

June 24, 2024

ALCGPSC 083/24 - ACTIVE DUTY AND RESERVE COMMAND SENIOR ENLISTED LEADER (CSEL) SCREENING PANEL RESULTS FOR ASSIGNMENT YEAR 2025

IAW Ref A, Commander, CG Personnel Service Center approved the report of the Active Duty and Reserve Command Senior Enlisted Leader (CSEL) Screening Panel convened on 10 June 2024. The following members listed alphabetically were found to be best qualified and recommended for assignment to Active Duty Gold Badge CSEL positions for AY25:ALCGPSC

June 24, 2024

ALCGRSV 031/24 - OCT 2024 RESERVE SERVICEWIDE EXAM (RSWE) ANNOUNCEMENT

This message announces the OCT 2024 RSWE competition for pay grades E-5 through E-8. Commanding Officers shall ensure dissemination of this message to all Reserve enlisted members in their AOR. A member’s failure to receive, review, and follow the guidelines of this message will not justify a waiver of these requirements. Units, SWE Officers,

June 14, 2024

ALCGPSC 082/24 - PY24 ACTIVE DUTY CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD RESULTS

The Commandant has approved the report of the Chief Warrant Officer (CWO) Appointment Board which convened on 1 April 2024. The appointment eligibility list and respective cuts are effective 1 June 2025 through 31 May 2026, pending Secretary’s approval. It should be noted that if the previous year's list for a specific specialty has been exhausted,

June 14, 2024

ALCGENL 255/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 07‐24

All Coast Guard Enlisted (ALCGENL 255/24) announces enlisted advancements effective 01 July 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

June 3, 2024

ALCOAST 233/24 - FY24 INACTIVE DUTY TRAINING TRAVEL REIMBURSEMENT PROGRAM - PHASE 3

This ALCOAST announces the expansion of FY24 Inactive Duty Training Travel Reimbursement Program (IDT-TRP) to Phase 3. The policy in this message supersedes REFs (A) and (B). IDT-TRP implements goals outlined in REF (C) to restore the Selected Reserve (SELRES) to authorized strength and advance benefits parity for the total workforce by reimbursing

June 3, 2024

Reserve Supplemental Advancement Eligibility Lists for June 2024

The Reserve Supplemental Advancement Eligibility Lists for June 2024 (reflects requests processed prior to June 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

June 3, 2024

Active-Duty Supplemental Advancement Eligibility Lists for June 2024

The Active-Duty Supplemental Advancement Eligibility Lists for June 2024 (reflects requests processed prior to June 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

May 24, 2024

ALCGRSV 018/24 ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) 06-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 June 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 018/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

May 23, 2024

ALCGPSC 077/24 - 2024 MASTER CHIEF ADVANCEMENT PANEL RESULTS

Commander, CG Personnel Service Center (PSC) approved the final report for the 2024 Master Chief Advancement Panel (MCAP) convened on 13 May 2024. The following Senior Chiefs, listed by rate and in order of merit, are recommended and eligible for advancement to Master Chief: ALCGPSC 077/24

May 22, 2024

ALCGENL 221/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 06‐24

All Coast Guard Enlisted (ALCGENL) 221/24 announces enlisted advancements effective 01 May 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

May 20, 2024

ALCGOFF 036/24 - CWO SERVICE BEYOND 30 YEARS

IAW Ref A, Article 1.c.6.b.1., the Coast Guard has the authority to extend the service of a Chief Warrant Officer (CWO) on active duty beyond their mandatory 30-year retirement date.ALCGOFF 036/24

May 17, 2024

ALCGENL 212/24 - 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION

The 2024 SWE Competition will be reconvened at the end of August 2024. Commanding Officers must ensure dissemination of this ALCGENL to all active duty enlisted members in their respective areas of responsibility. Commanding Officers, SWE Officers, Education Services Officers, and members planning to compete in the SWE shall familiarize themselves

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.