USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

E-GOV TRAVEL SYSTEM (ETS) E-MAIL ISSUE RESOLVED

The issue preventing ETS emails from being received to USCG email addresses has been resolved. Please re-initialize the accounts that did not have access, and the member should now receive the link to reset the account. Remember to have them check junk mail.

Please note a change with the update- these initialize links are now only active for 24 hours - anything after that will need a new link. Forgot Password button links are only active for 5 minutes

All emails for documents pending approval/status/reservations/etc... - should be coming through to the USCG email addresses.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: PSC

Sept. 4, 2024

Competency Dictionary Updates Version August 2024

The Competency Dictionary has been updated effective August 2024: Competency Dictionary (a

Sept. 4, 2024

ALCOAST 343/24 - FY25 RESERVE INACTIVE DUTY TRAINING - TRAVEL REIMBURSEMENTPROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

Based upon the highly successful phased implementation of the Reserve Inactive Duty Training -

Sept. 3, 2024

RESERVE ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTS

This message announces the AY25 Reserve assignment season kickoff and provides important guidelines

Sept. 3, 2024

Reserve Supplemental Advancement Eligibility Lists for September 2024

The Reserve Supplemental Advancement Eligibility Lists for September 2024 (reflects requests

Sept. 3, 2024

Active-Duty Supplemental Advancement Eligibility Lists for September 2024

The Active-Duty Supplemental Advancement Eligibility Lists for September 2024 (reflects requests

Aug. 29, 2024

ALCOAST 334/24 - SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARD MEMBERSHIP AND AGENDA TOPICS

R 291329Z AUG 24 MID600117584666UFM COMDT COGARD WASHINGTON DCTO ALCOAST BTUNCLASALCOAST 334/24SSIC

Aug. 28, 2024

ALCOAST 332/24 - FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATED OPERATIONAL MISSIONS

This ALCOAST announces designated operational missions as qualifying duty for FY24 SLA, for members

Aug. 26, 2024

ALCGFINANCE 029/24 - GUIDANCE FOR TEMPORARY DUTY TRAVEL ORDERS CROSSING FY YEARS

This guidance shall be used for temporary duty travel crossing fiscal years (FY). Specifically, this

Aug. 26, 2024

PPC Travel News - Fiscal Year End Key Dates & Details on Processing Travel During This Time

Fiscal Year End Key Dates & Details on Processing Travel During This Time Sept 25 at 11:59p.m. EST -

Aug. 26, 2024

ALCGFINANCE 023/24 SUBJ: FY24 FINANCIAL MANAGEMENT AND REPORTING CLOSEOUT GUIDANCE

This financial management and reporting closeout guidance pertains to Resource Management Offices

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.