USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

Tag: PSC

Sept. 20, 2024

ALCGENL 361/24 - 2025 SENIOR ENLISTED CONTINUATION BOARD (SECB) TIMELINE

ALCGENL 361/24This ALCGENL provides a timeline and amplifying guidance for the 2025 SECB. The title denotes the year in which senior enlisted members selected for non-continuation must retire. Candidates for the 2025 SECB are active duty enlisted members in paygrade E-7 or higher whose active military service time meets the following criteria on 31

Sept. 19, 2024

ALCOAST 362/24 - EASING ADMINISTRATIVE REQUIREMENTS - BODY COMPOSITION SCREENING BETA TEST

ALCOAST 362/24This ALCOAST announces an extension to the Body Composition Screening (BCS) Beta Test announced in REF (A) and (B) for the October 2024 semiannual screenings. The goal of the BCS Beta Test is to reduce the total administrative time spent on the BCS and weigh-in processes. Military members assigned to Cutters, Boat Stations, Aids to

Sept. 19, 2024

ALCOAST 361/24 - LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024

R 181245Z SEP 24 MID120001395858UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 361/24SSIC 7220SUBJ: LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024A. Military Assignments and Authorized Absences, COMDTINST M1000.8AB. 10 U.S.C. Section 701C. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/241. To avoid leave balance issues at the

Sept. 16, 2024

ALCGPSC 123/24 - E-GOV TRAVEL SYSTEM (ETS) FY24-25 CROSSOVER GUIDANCE

ALCGPSC 123/24This ALCGPSC provides guidance for ETS use in preparation for FY25 and required actions for users and approvers.

Sept. 13, 2024

PCS Assist Team Has Ceased Seasonal Operations

It's been a pleasure supporting you this past peak PCS transfer season. The PCS Assist Team has ceased seasonal operations:PCS Assist Team closes for the year on September 15 > United States Coast Guard > My Coast Guard News (uscg.mil)We respectfully refer you to your managing Admin/P&A/Transportation Office for

Sept. 9, 2024

ALCGFINANCE 033/24 SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLY FY25 FSMS DOWNTIME

ALCGFINANCE 033/24FM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 033/24SUBJ: ENTERING AND RECORDING COMMITMENTS AND OBLIGATIONS DURING EARLYFY25 FSMS DOWNTIMEA. ALCGFINANCE 023/24 FY24 FINANCIAL MANAGEMENT AND REPORTINGCLOSEOUT GUIDANCEB. Financial Resource Management Manual (FRMM), COMDTINST M7100.3(series)C. ALCGFINANCE 029/24

Sept. 6, 2024

PPC Assumes Technical Authority for YN

Good Day,Effective 1 October 2024, the Pay & Personnel Center (PPC) will assume all responsibilities associated with exercising Technical Authority for all Yeoman and military pay and personnel administration. As Technical Authority for military pay and personnel administration, PPC now has the responsibility, accountability, and authority to

Sept. 6, 2024

ALCGPSC 118/24 SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FOR LOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES

051953Z SEP 24 MID600117609012UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 118/24SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FORLOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES1. Effective 01OCT2024, the Pay and Personnel Center (PPC) will assume the responsibilities associated with exercising technical

Sept. 6, 2024

ALCOAST 348/24 - CHIEF WARRANT OFFICER PROFESSIONAL DEVELOPMENT COURSE

This ALCOAST repromulgates information originally published in REF (A) and provides an update to the Chief Warrant Officer Professional Development (CWOPD) course requirement. This ALCOAST applies to both Regular and Reserve CWOs. ALCOAST 348/24

Sept. 5, 2024

ALCGFINANCE 032/24 - DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALS

FM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 032/24SUBJ: DE-OBLIGATION OF AGED TDY TRAVEL BALANCES (UDO) AND RESIDUALSA. Coast Guard Supplement to the Joint Travel Regulations Manual,COMDTINST M4600.17B1. This ALCGFINANCE updates and supersedes ALCGFINANCE 045-23.2. Significant UDO balances on travel documents continue

Sept. 5, 2024

ALCOAST 344/24 - UPDATED MILITARY SEPARATIONS INSTRUCTION

R 041730Z SEP 24 MID600117602872UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 344/24SSIC 1000SUBJ: UPDATED MILITARY SEPARATIONS INSTRUCTIONA. Military Separations, COMDTINST 1000.4CB. Military Separations, COMDTINST 1000.4B1. This ALCOAST announces the promulgation of REF (A) and thecancellation of REF (B). A summary of major changes is

Sept. 4, 2024

Competency Dictionary Updates Version August 2024

The Competency Dictionary has been updated effective August 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 21 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

Sept. 4, 2024

ALCOAST 343/24 - FY25 RESERVE INACTIVE DUTY TRAINING - TRAVEL REIMBURSEMENTPROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

Based upon the highly successful phased implementation of the Reserve Inactive Duty Training - Travel Reimbursement Program (IDT-TRP) in FY24, the program is being expanded in FY25 to include all eligible Selected Reserve (SELRES) members in the paygrades ofE-6 and below. Commands, senior leaders, and reservists should communicate and follow the

Sept. 3, 2024

RESERVE ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTS

This message announces the AY25 Reserve assignment season kickoff and provides important guidelines and information:ALCGRSV 052/24 SUBJ: RESERVE CAPTAIN AND COMMANDER ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTALCGRSV 053/24 SUBJ: RESERVE LIEUTENANT COMMANDER TO ENSIGN ASSIGNMENT YEAR 2025 (AY25) KICKOFF ANNOUNCEMENTALCGRSV 054/24 SUBJ:

Sept. 3, 2024

Reserve Supplemental Advancement Eligibility Lists for September 2024

The Reserve Supplemental Advancement Eligibility Lists for September 2024 (reflects requests processed prior to September 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Sept. 3, 2024

Active-Duty Supplemental Advancement Eligibility Lists for September 2024

The Active-Duty Supplemental Advancement Eligibility Lists for September 2024 (reflects requests processed prior to September 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Aug. 29, 2024

ALCOAST 334/24 - SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARD MEMBERSHIP AND AGENDA TOPICS

R 291329Z AUG 24 MID600117584666UFM COMDT COGARD WASHINGTON DCTO ALCOAST BTUNCLASALCOAST 334/24SSIC 5725SUBJ: SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARDMEMBERSHIP AND AGENDA TOPICSA. 14 U.S.C. Section 3703B. Reserve Policy Board, COMDTINST 5725.1E1. This ALCOAST solicits volunteers to serve on the 2025 Coast GuardReserve Policy Board

Aug. 28, 2024

ALCOAST 332/24 - FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATED OPERATIONAL MISSIONS

This ALCOAST announces designated operational missions as qualifying duty for FY24 SLA, for members deployed or mobilized for60 or more continuous days. Service members who are on active duty for a continuous period of at least 120 days in a hostile fire/imminent danger area or assigned to a designated deployable ship, mobile unit, or other similar

Aug. 26, 2024

ALCGFINANCE 029/24 - GUIDANCE FOR TEMPORARY DUTY TRAVEL ORDERS CROSSING FY YEARS

This guidance shall be used for temporary duty travel crossing fiscal years (FY). Specifically, this applies to cases where advanced preparation in FY24 is required to effectively facilitate travel in FY25. FY24 travel is any that occurs on or before 30 September 2024. FY25 travel is any that occur on 1 October 2024 through 30 September

Aug. 26, 2024

PPC Travel News - Fiscal Year End Key Dates & Details on Processing Travel During This Time

Fiscal Year End Key Dates & Details on Processing Travel During This Time Sept 25 at 11:59p.m. EST - Last day to approve vouchers/advances in ETS and receive payment in FY24 Sept. 27 at 11:59 p.m. EST - Last day to Approve/Amend FY24 Authorizations and obligate Sept. 27 at 11:59 p.m. EST- Last day DA orders will populate/adjust Open Authorizations

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