USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: PSC

Jan. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for January 2025

The Reserve Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Jan. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for January 2025

The Active-Duty Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Jan. 2, 2025

ALCGFINANCE 049/24 SUBJ: CALENDAR YEAR (CY) 2025 FOOD SERVICE MEAL RATES

R 201547Z DEC 24 MID120001655849UFM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 049/24SUBJ: CALENDAR YEAR (CY) 2025 FOOD SERVICE MEAL RATESA. Culinary Operations Management, COMDTINST M4061.5 (series)B. 37 U.S.C. 1011(d), Mess Operation: Reimbursement of ExpensesC. DOD Financial Management Regulation, Volume 12, DOD 7000.14

Dec. 20, 2024

Competency Dictionary Updates Version December 2024

The Competency Dictionary has been updated effective December 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 15 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

Dec. 18, 2024

ALCGRSV 076/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 01-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 January 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 076/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Dec. 18, 2024

October 2024 RSWE Eligibility List Available

October 2024 RSWE were held for paygrades E-5 through E-8 in all Coast Guard Reserve ratings with authorized Selected Reserve billets. There were no Servicewide exams held for advancement to paygrades E-4 or E-9. Any grade or rating that does not appear on the Reserve Advancement Eligibility Lists had the RSWE waived, or there were no eligible

Dec. 17, 2024

ALCOAST 467/24 SSIC 11101 SUBJ: PROMULGATION OF HOUSING PROGRAM INSTRUCTION

R 171529Z DEC 24 MID120001647286UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 467/24SSIC 11101SUBJ: PROMULGATION OF HOUSING PROGRAM INSTRUCTIONA. Housing Program, COMDTINST 11101.13HB. Coast Guard Housing Manual, COMDTINST M11101.13G1. This ALCOAST announces the promulgation of REF (A) and thecancellation of REF (B). REF (A) contains

Dec. 17, 2024

ALCGENL 414/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 01-25

All Coast Guard Enlisted (ALCGENL 414/24) announces enlisted advancements effective 01 January 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Dec. 16, 2024

ALCOAST 462/24 - BLENDED RETIREMENT SYSTEM (BRS) - UPDATE TO CONTINUATION PAYMULTIPLIERS

ALCOAST 462/24As part of the Commandant's ongoing Talent Management Transformation efforts to improve workforce retention and attract new talent, the Coast Guard is increasing BRS Continuation Pay (CP)and providing CP earlier in a member's career. This ALCOAST announces the BRS changes that will take effect 1 January 2025.Please see message for

Dec. 12, 2024

DoD to Reimburse Transportation Costs of Child Care Providers

PCS Child Care Pilot Program - NEW!!!DoD to Reimburse Transportation Costs of Child Care Providers > Defense Travel Management Office > ArticleOn October 1, 2024, the Defense Department will launch a new pilot program aimed at reducing out-of-pocket expenses for Service members and their families on permanent change of station (PCS) orders. Service

Dec. 2, 2024

Active-Duty Supplemental Advancement Eligibility Lists for December 2024

The Active-Duty Supplemental Advancement Eligibility Lists for December 2024 (reflects requests processed prior to December 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Dec. 2, 2024

Reserve Supplemental Advancement Eligibility Lists for December 2024

The Reserve Supplemental Advancement Eligibility Lists for December 2024 (reflects requests processed prior to December 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Dec. 2, 2024

ALCGPSC 160/24 SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE

R 271850Z NOV 24 MID120001588157UALCGPSC 160/24SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADEA. ALCGPSC 082/24B. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3AC. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2C1. Service need necessitated review of the cutoffs established for the 2024 Warrant Officer

Dec. 2, 2024

ALCOAST 449/24 SSIC 1000 SUBJ: CONTINUATION OF PREVIOUS UPDATES TO MILITARY ASSIGNMENTS AND AUTHORIZED ABSENCES

R 271620Z NOV 24 MID120001587608UFM COMDT COGARD WASHINGTON DCTO ALCOAST BTUNCLAS ALCOAST 449/24SSIC 1000SUBJ: CONTINUATION OF PREVIOUS UPDATES TO MILITARY ASSIGNMENTSAND AUTHORIZED ABSENCESA. COMDT COGARD WASHINGTON DC 171316Z FEB 23/ALCOAST 067/23 -"Non-chargeable Convalescent Leave to Support Service Members intheir Recovery from Sexual

Nov. 25, 2024

ALCGENL 412/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 12-24

All Coast Guard Enlisted (ALCGENL 412/24) announces enlisted advancements effective 01 November 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Nov. 25, 2024

ALCGRSV 071/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 12-24

The following personnel may be advanced to the rating/paygrade indicated effective 1 December 2024 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 071/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Nov. 19, 2024

ALCGPSC 150/24 SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD TIMELINES

ALCGPSC 150/24This message announces the schedule and requirements for the PY25 CWO Appointment Board. Per REF (A), the CWO Appointment Board will convene on 7 APR 2025. Members will only be allowed to compete for one specialty. It is expected that candidates read this entire message thoroughly, use the above references to assist with application

Nov. 18, 2024

ALCOAST 430/24 SSIC 1000 SUBJ: UPDATE TO OFFICER ACCESSIONS, EVALUATIONS, AND PROMOTIONS, COMDTINST M1000.3

ALCOAST 430/24 SUBJ: UPDATE TO OFFICER ACCESSIONS, EVALUATIONS, AND PROMOTIONS, COMDTINST M1000.3 A. COMDT COGARD WASHINGTON DC 281442Z NOV 23/ALCOAST 470/23 B. COMDT COGARD WASHINGTON DC 171523Z OCT 23/ALCOAST 394/23 C. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3A 1. This ALCOAST extends the policy of "opting-out" of

Nov. 18, 2024

ALCGENL 407/24 SUBJ: PUBLICATION OF THE ASSIGNMENT YEAR (AY) 2025 OFFICIAL SHOPPING LIST AND VACANCY DASHBOARD KICK-OFF

R 152047Z NOV 24 MID120001549531UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 407/24SUBJ: PUBLICATION OF THE ASSIGNMENT YEAR (AY) 2025 OFFICIAL SHOPPING LIST AND VACANCY DASHBOARD KICK-OFF1. The AY25 official shopping list is now available in Direct Access. Commands areencouraged to review the shopping list and contact the respective

Nov. 18, 2024

ALCGENL 408/24 SUBJ: AY25 FEMALE AFLOAT ERESUME GUIDANCE

R 152114Z NOV 24 MID120001549624UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 408/24SUBJ: AY25 FEMALE AFLOAT ERESUME GUIDANCEA. Military Assignments and Authorized Absences Manual, COMDTINST M1000.8AB. Women Afloat (sharepoint-mil.us)C. Assignments Branch (EPM-2) (sharepoint-mil.us)1. The purpose of this message is to increase awareness

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.