USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

Tag: P&A

Jan. 22, 2025

ALCOAST 023/25 SSIC 4600 SUBJ: UPDATE 1 -FY25 RESERVE INACTIVE DUTY TRAINING -TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESS

ALCOAST 023/25SSIC 4600SUBJ: UPDATE 1 ‐ FY25 RESERVE INACTIVE DUTY TRAINING ‐ TRAVEL REIMBURSEMENT PROGRAM ENROLLMENT DEADLINE, ELIGIBILITY, ENROLLMENT PROCEDURE, AND PROCESSA. COMDT COGARD WASHINGTON DC 041610Z SEP 24/ALCOAST 343/24B. The Joint Travel Regulations (JTR)1. This ALCOAST updates REF (A).2. The maximum reimbursement in paragraph 5.a.

Jan. 22, 2025

Travel News - Legacy Calculator Drop Down in mLINQS

Legacy Calculator Drop Down in mLINQSIf an AO/Admin has started a claim using the Legacy process and needs to make adjustments to the claim for calculation purposes, please submit a PPC Help Ticket requesting temporary access to the Legacy Process Calculator, as this drop down in the mLINQS PCS application has been shut off to the fleet. Please use

Jan. 22, 2025

ALCGENL 004/25 SUBJ: 2025 MASTER CHIEF ADVANCEMENT PANEL ANNOUNCEMENT

ALCGENL 004/25This message announces the 2025 Master Chief Advancement Panel (MCAP), to recommend eligible active duty Senior Chief PettyOfficers (SCPO) for advancement to Master Chief Petty Officer (MCPO) in each rating, except MU. COs and OICs must ensure distribution of this message to all active duty SCPOs within their command and be aware of

Jan. 21, 2025

ALCOAST 021/25 SSIC 1000 SUBJ: LEADERSHIP NOTIFICATION TO USCG WORKFORCE

O 210536Z JAN 25 MID180001563582U FM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 021/25 SSIC 1000 SUBJ: LEADERSHIP NOTIFICATION TO USCG WORKFORCE 1.To All Hands: The following message is forwarded on behalf of Acting Secretary of Homeland Security Huffman. Under my statutory authority as the Acting Secretary of the Department of

Jan. 21, 2025

ALCGPSC 013/25 SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD PERSONAL DATA EXTRACTS AND PROFILE LETTERS

R 211332Z JAN 25 MID180001564204UALCGPSC 013/25SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD PERSONAL DATA EXTRACTS AND PROFILE LETTERSA. ALCGPSC 150/24B. ACTIVE DUTY CWO APPOINTMENT GUIDE1. Personal Data Extracts (PDE): In accordance with Ref A, PDEs are available for viewing in Direct Access (DA) for PY25 Active Duty CWO Appointment Board

Jan. 21, 2025

ALCGENL 007/25 SUBJ: MAY 2025 SERVICE WIDE EXAMINATION (SWE) COMPETITION

ALCGENL 007/25Summary. This message announces the May 2025 SWE competition for all ratings, except Musician (MU), and Public Affairs Specialist (PA). SWEs for Marine Science Technician (MST) and Maritime Enforcement Specialist (ME) will be administered via the E-SWE beta test. Additional information regarding the E-SWE will be provided in a future

Jan. 16, 2025

ALCGENL 005/25 SUBJ: UPDATED FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES, MACHINERY TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER RATINGS

ROUTINER 142013Z JAN 25 MID180001539348UFM COMCOGARD PSC WASHINGTON DCTO ALCGENLBTUNCLASALCGENL 005/25SUBJ: UPDATED FIRST TOUR STABILITY ASSIGNMENT PRACTICE FOR BOATSWAIN's MATES, MACHINERY TECHNICIANS, MARINE SCIENCE TECHNICIANS, OPERATION SPECIALISTS AND STOREKEEPER RATINGS A. ALCGENL 186/24 ENLISTED PERSONNEL MANAGEMENT (EPM) ASSIGNMENT YEAR

Jan. 16, 2025

ALCGPSC 006/25 SUBJ: PY25 ACTIVE DUTY CHIEF WARRANT OFFICER SELECTION BOARD RESULTS

The Commandant has approved the report of the selection board convened on 30 September 2024, recommending chief warrant officers for promotion to the next higher warrant officer grade, subject to appointment of the President. Officers selected are listed below in ADPL precedence order:Please see full message: ALCGPSC 006/25

Jan. 16, 2025

ALCGPSC 005/25 SUBJ: PY25 DECEMBER REGULAR-TO-RESERVE COMMISSION APPOINTMENT PANEL RESULTS

R 132058Z JAN 25FM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 005/25SUBJ: PY25 DECEMBER REGULAR-TO-RESERVE COMMISSION APPOINTMENT PANEL RESULTSA. Coast Guard Medical Manual, COMDTINST M6000.1 (series)1. The Secretary has approved the report of the selection panel convened on 3 December 2024 recommending the following officers for a

Jan. 16, 2025

ALCGRECRUITING 001/25 SUBJ: OFFICER CANDIDATE SCHOOL RESERVE COMMISSION (OCS-R) PROGRAM 17 DEC 2024 SELECTION RESULTS

Commander, Coast Guard Personnel Service Center (CG PSC) has approved the results of OCS-R Selection Panel 06-25, which convened IAW Refs A and B on 17 December 2024. The panel recommended the following individuals as primary and alternate candidates to receive appointments to OCS class convenings on 21 April 2025 or 02 September 2025.Please see

Jan. 7, 2025

ATTENTION: NEWS AND UPDATES FROM PPC TRAVEL

PPC Travel brings you the latest news/updates!!!ATTENTION: mLINQS is Officially LIVE!Please visit (mLINQS PCS travel application) before processing any PCS travel claims using the mLINQS LIVE system. This website will provide essential information to help avoid overpayments, duplicate claim processing, and also provide other news and updates about

Jan. 7, 2025

ALCGRSV 002/25 SUBJ: 2025 RESERVE SENIOR ENLISTED CONTINUATION BOARD (R-SECB) ANNOUNCEMENT

ALCGRSV 002/25 SUBJ: 2025 RESERVE SENIOR ENLISTED CONTINUATION BOARD (R-SECB) ANNOUNCEMENTThis message announces the inaugural Reserve Senior Enlisted Continuation Board (R-SECB) and provides a timeline and amplifying guidance to help members and their commands prepare for their 2025 R-SECB candidacy. The title denotes the year in which those

Jan. 3, 2025

Reserve Supplemental Advancement Eligibility Lists for January 2025

The Reserve Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for reserve supplemental advancement list placement information.

Jan. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for January 2025

The Active-Duty Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Jan. 2, 2025

ALCGFINANCE 049/24 SUBJ: CALENDAR YEAR (CY) 2025 FOOD SERVICE MEAL RATES

R 201547Z DEC 24 MID120001655849UFM COMDT COGARD WASHINGTON DCTO ALCGFINANCEBTUNCLASALCGFINANCE 049/24SUBJ: CALENDAR YEAR (CY) 2025 FOOD SERVICE MEAL RATESA. Culinary Operations Management, COMDTINST M4061.5 (series)B. 37 U.S.C. 1011(d), Mess Operation: Reimbursement of ExpensesC. DOD Financial Management Regulation, Volume 12, DOD 7000.14

Dec. 20, 2024

Competency Dictionary Updates Version December 2024

The Competency Dictionary has been updated effective December 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 15 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

Dec. 18, 2024

ALCGRSV 076/24 - ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 01-25

The following personnel may be advanced to the rating/paygrade indicated effective 1 January 2025 provided the requirements of Refs A-C are met (please see attached message):ALCGRSV 076/24Information can also be found by visiting the PPC Advancements SharePoint page (CAC): PPC Advancements (sharepoint-mil.us)

Dec. 18, 2024

October 2024 RSWE Eligibility List Available

October 2024 RSWE were held for paygrades E-5 through E-8 in all Coast Guard Reserve ratings with authorized Selected Reserve billets. There were no Servicewide exams held for advancement to paygrades E-4 or E-9. Any grade or rating that does not appear on the Reserve Advancement Eligibility Lists had the RSWE waived, or there were no eligible

Dec. 17, 2024

ALCOAST 467/24 SSIC 11101 SUBJ: PROMULGATION OF HOUSING PROGRAM INSTRUCTION

R 171529Z DEC 24 MID120001647286UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 467/24SSIC 11101SUBJ: PROMULGATION OF HOUSING PROGRAM INSTRUCTIONA. Housing Program, COMDTINST 11101.13HB. Coast Guard Housing Manual, COMDTINST M11101.13G1. This ALCOAST announces the promulgation of REF (A) and thecancellation of REF (B). REF (A) contains

Dec. 17, 2024

ALCGENL 414/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 01-25

All Coast Guard Enlisted (ALCGENL 414/24) announces enlisted advancements effective 01 January 2025. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

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