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USCG Pay & Personnel Center             

ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS (DA)

At 0600 EST, Wednesday, December 18, 2024, availability to DA will be limited to only those users performing tasks associated with 2025 payroll and regulatory changes. DA will be reactivated at 0600 EST, Friday, January 3, 2025. This limited availability is necessary to prevent the submission of self-service, unit P&A and SPO transactions that could potentially conflict with legislative and regulatory changes. Limited availability to DA impacts all active duty, reservists, retirees, annuitants, and civilian supervisors of military members. During this timeframe, access to self-service in DA for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected.  Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update. 

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests.  Please allow 5 days upon submission for response. 

Guide: Passwords and Set up/Update Security Questions

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Pay & Personnel News Updates from our Branches
Results:
Tag: SEP

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Nov. 13, 2024

IMPORTANT: Planned Changes for Mailing of Long Blue Line

DEAR LONG BLUE LINE RECIPIENTA letter from Assistant Commandant for Military Personnel (CG-1M) to all CG Retirees and Annuitants requesting action to continue to enjoy the former Retiree Newsletter, now known as the Long Blue Line in the coming year. Changes are coming and readers must OPT IN, please read full letter for instruction and pertinent

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Sept. 20, 2024

ALCGENL 361/24 - 2025 SENIOR ENLISTED CONTINUATION BOARD (SECB) TIMELINE

ALCGENL 361/24This ALCGENL provides a timeline and amplifying guidance for the 2025 SECB. The title denotes the year in which senior enlisted members selected for non-continuation must retire. Candidates for the 2025 SECB are active duty enlisted members in paygrade E-7 or higher whose active military service time meets the following criteria on 31

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Sept. 19, 2024

ALCOAST 361/24 - LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024

R 181245Z SEP 24 MID120001395858UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 361/24SSIC 7220SUBJ: LEAVE BALANCE GUIDANCE FOR END OF FISCAL YEAR 2024A. Military Assignments and Authorized Absences, COMDTINST M1000.8AB. 10 U.S.C. Section 701C. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/241. To avoid leave balance issues at the

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Sept. 16, 2024

ALCGPSC 123/24 - E-GOV TRAVEL SYSTEM (ETS) FY24-25 CROSSOVER GUIDANCE

ALCGPSC 123/24This ALCGPSC provides guidance for ETS use in preparation for FY25 and required actions for users and approvers.

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Sept. 5, 2024

ALCOAST 344/24 - UPDATED MILITARY SEPARATIONS INSTRUCTION

R 041730Z SEP 24 MID600117602872UFM COMDT COGARD WASHINGTON DCTO ALCOASTBTUNCLASALCOAST 344/24SSIC 1000SUBJ: UPDATED MILITARY SEPARATIONS INSTRUCTIONA. Military Separations, COMDTINST 1000.4CB. Military Separations, COMDTINST 1000.4B1. This ALCOAST announces the promulgation of REF (A) and thecancellation of REF (B). A summary of major changes is

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Aug. 28, 2024

ALCOAST 332/24 - FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATED OPERATIONAL MISSIONS

This ALCOAST announces designated operational missions as qualifying duty for FY24 SLA, for members deployed or mobilized for60 or more continuous days. Service members who are on active duty for a continuous period of at least 120 days in a hostile fire/imminent danger area or assigned to a designated deployable ship, mobile unit, or other similar

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July 2, 2024

ALCOAST 262/24 - FY25 LONG-TERM ACTIVE DUTY FOR OPERATIONAL SUPPORT OF THEACTIVE COMPONENT (ADOS-AC) CEILINGS

This ALCOAST announces the FY25 ADOS-AC ceilings as well as designated Cap Managers. ALCOAST 262/24

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June 28, 2024

ALCOAST 256/24 - MANDATED TRANSITION ASSISTANCE PROGRAM (TAP)

This ALCOAST is a reiteration of the mandatory requirements of REF (A), to include conducting the TAP Initial counseling and Pre-separation counseling with a service member 365 days prior to separation/retirement and the service member attending a TAP seminar in person whenever possible.ALCOAST 256/24

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May 20, 2024

ALCGOFF 036/24 - CWO SERVICE BEYOND 30 YEARS

IAW Ref A, Article 1.c.6.b.1., the Coast Guard has the authority to extend the service of a Chief Warrant Officer (CWO) on active duty beyond their mandatory 30-year retirement date.ALCGOFF 036/24

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May 3, 2024

ALCOAST 204/24 - CHANGES TO MEDICAL SCREENING REQUIREMENTS FOR DEMOBILIZING RESERVISTS, REQUIREMENTS FOR SEPARATION OR RETIREMENT PHYSICALS, AND VETERANS AFFAIRS SEPARATION HEALTH ASSESSMENT ENHANCEMENTS

IAW REF (A) Section 717, this ALCOAST announces policy which supersedes REFs (B), (C), (D), (E), (F) and (G). This ALCOAST also provides new guidance surrounding Department of Veterans' Affairs disability claims which applies to some service members (SMs).ALCOAST 204/24

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April 26, 2024

ALCGENL 187/24 - AY25 ENLISTED PERSONNEL MANAGEMENT (EPM) ROADSHOW SOLICITATION

In accordance with Reference (A), EPM-2 is soliciting for units interested in receiving assignment and career development presentations in preparation for Assignment Year 2025 (AY25).ALGGENL 187/24

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April 22, 2024

ALCGRSV 014/24 - RESERVE WORKFORCE - MEMBERS WITH MORE THAN 30 YEARS OF SERVICE

In accordance with articles 10.A.4.c and 10.B.6 of ref. A, reserve Chief Warrant Officers (CWOs) and reserve enlisted members shall be removed from an active status after completion of 30 years total time in service (TIS). Total TIS is computed using a member's pay entry base date.ALCGRSV 014/24

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March 11, 2024

ALCOAST 117/24 PROMULGATION OF MILITARY SEPARATIONS INSTRUCTION

This ALCOAST announces the promulgation of REF (A) and the cancellation of REFs (B) and (C). The changes listed below highlight Commandant directed action items per the Accountability and Transparency Review results, updates policy to better reflect statutory requirements, and addresses changes in administrative procedures. A summary of major

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Nov. 16, 2023

Reminder for Soon-to-be-Retirees and DD-2656 Submission

Reminder for Soon-to-be-Retirees: Beginning January 1, 2024, PPC/RAS will no longer accept versions of the Form DD-2656 older than March 2022 as your application for retirement pay. There have been updates made to the form that allow for more efficiencies in processing new retiree accessions. Please submit your DD-2656 to

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Oct. 3, 2022

Suspension of High Year Tenure (HYT)

ALCOAST 368/22 announces the suspension of enlisted HYT for active duty members until January 1, 2025.

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Nov. 4, 2021

Regular to Reserve (R2R) Frequently Asked Questions

The Coast Guard inadvertently misinterpreted a 2010 BCMR ruling for a Regular to Reserve (R2R) case in which it was authorized to close the break in service of a member who transitioned into the Coast Guard Reserve by way of Regular to Reserve (R2R). PPC blanketed this ruling to any R2R Rehire from 2010-2017 and aligned their Anniversary Year with their Pay Base Date.

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Oct. 28, 2021

Reminder: If your retirement date is on or after 1 January, 2022, as of 1 November 2021, PPC/RAS will no longer accept Form CG-4700 as your application for retirement pay

CG Form 4700, Coast Guard, PHS & NOAA Retired Pay Account Worksheet and Survivor Benefit Plan Election is being phased out. Coast Guard, PHS and NOAA personnel will join their DoD counterparts and begin using DD Form 2656, Data for Payment of Retired Personnel to establish their retired pay accounts at the Pay & Personnel Center.

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June 8, 2021

COVID-19: Reserve Demobilization Guidance Issued

ALCOAST 210/21​ provides guidance for units and Servicing Personnel Offices (SPOs) on common issues and questions identified during the Release from Active Duty (RELAD) process for reservists recalled to active duty under USC Sec. 12302 or USC Sec. 12301(d) (contingency Active Duty for Operational Support (ADOS)). For purposes of entitlements and benefits, COVID-19 response is considered a contingency operation. ​