USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

E-GOV TRAVEL SYSTEM (ETS) E-MAIL ISSUE RESOLVED

The issue preventing ETS emails from being received to USCG email addresses has been resolved. Please re-initialize the accounts that did not have access, and the member should now receive the link to reset the account. Remember to have them check junk mail.

Please note a change with the update- these initialize links are now only active for 24 hours - anything after that will need a new link. Forgot Password button links are only active for 5 minutes

All emails for documents pending approval/status/reservations/etc... - should be coming through to the USCG email addresses.

PASSWORD RESET

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: AD

Jan. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for January 2025

The Active-Duty Supplemental Advancement Eligibility Lists for January 2025 (reflects requests

Dec. 2, 2024

Active-Duty Supplemental Advancement Eligibility Lists for December 2024

The Active-Duty Supplemental Advancement Eligibility Lists for December 2024 (reflects requests

Nov. 25, 2024

ALCGENL 412/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 12-24

All Coast Guard Enlisted (ALCGENL 412/24) announces enlisted advancements effective 01

Nov. 5, 2024

Active-Duty Supplemental Advancement Eligibility Lists for November 2024

The Active-Duty Supplemental Advancement Eligibility Lists for November 2024 (reflects requests

Nov. 5, 2024

ALCGENL 391/24 SUBJ: 2024 SERVICEWIDE EXAM CUTOFFS

ALCGENL 391/24Advancement cuts are based on forecasted losses and position reductions during a

Nov. 5, 2024

ALCGENL 390/24 SUBJ: 2024 MASTER CHIEF ADVANCEMENT PANEL (MCAP) REVISED CUTOFFS

ALCGENL 390/24Advancement cuts are based on forecasted losses and position reductions during a

Oct. 25, 2024

ALCGENL 382/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 11-24

All Coast Guard Enlisted (ALCGENL 382/24) announces enlisted advancements effective 01

Sept. 30, 2024

Active-Duty Supplemental Advancement Eligibility Lists for October 2024

The Active-Duty Supplemental Advancement Eligibility Lists for October 2024 (reflects requests

Sept. 23, 2024

ALCGENL 364/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 10-24

All Coast Guard Enlisted (ALCGENL 364/24) announces enlisted advancements effective 01 October 2024.

Sept. 16, 2024

ALCGPSC 123/24 - E-GOV TRAVEL SYSTEM (ETS) FY24-25 CROSSOVER GUIDANCE

ALCGPSC 123/24This ALCGPSC provides guidance for ETS use in preparation for FY25 and required

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.