USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: AD

Sept. 6, 2024

PPC Assumes Technical Authority for YN

Good Day,Effective 1 October 2024, the Pay & Personnel Center (PPC) will assume all responsibilities associated with exercising Technical Authority for all Yeoman and military pay and personnel administration. As Technical Authority for military pay and personnel administration, PPC now has the responsibility, accountability, and authority to

Sept. 6, 2024

ALCGPSC 118/24 SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FOR LOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES

051953Z SEP 24 MID600117609012UFM COMCOGARD PSC WASHINGTON DCTO ALCGPSCBTUNCLASALCGPSC 118/24SUBJ: DELEGATION OF TECHNICAL AUTHORITY TO PAY AND PERSONNEL CENTER (PPC) FORLOCAL AND REGIONAL PERSONNEL SUPPORT SERVICES1. Effective 01OCT2024, the Pay and Personnel Center (PPC) will assume the responsibilities associated with exercising technical

Sept. 3, 2024

Active-Duty Supplemental Advancement Eligibility Lists for September 2024

The Active-Duty Supplemental Advancement Eligibility Lists for September 2024 (reflects requests processed prior to September 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Aug. 29, 2024

ALCOAST 334/24 - SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARD MEMBERSHIP AND AGENDA TOPICS

R 291329Z AUG 24 MID600117584666UFM COMDT COGARD WASHINGTON DCTO ALCOAST BTUNCLASALCOAST 334/24SSIC 5725SUBJ: SOLICITATION FOR 2025 COAST GUARD RESERVE POLICY BOARDMEMBERSHIP AND AGENDA TOPICSA. 14 U.S.C. Section 3703B. Reserve Policy Board, COMDTINST 5725.1E1. This ALCOAST solicits volunteers to serve on the 2025 Coast GuardReserve Policy Board

Aug. 22, 2024

ALCGPSC 112/24 - 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION REMINDER

221716Z AUG 24 ZEL MID120001362821UALCGPSC 112/24SUBJ: 2024 SERVICE WIDE EXAMINATION (SWE) COMPETITION REMINDERA. Service Wide Examination (SWE) GuideB. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)C. Performance, Training and Education Manual, COMDTINST M1500.10CD. ALCOAST 363/23, ENLISTED RATING ADVANCEMENT TRAINING

Aug. 22, 2024

ALCGENL 334/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 09-24

All Coast Guard Enlisted (ALCGENL 334/24) announces enlisted advancements effective 01 September 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Aug. 1, 2024

Active-Duty Supplemental Advancement Eligibility Lists for August 2024

The Active-Duty Supplemental Advancement Eligibility Lists for August 2024 (reflects requests processed prior to August 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

July 22, 2024

ALCGENL 303/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 08‐24

All Coast Guard Enlisted (ALCGENL 303/24) announces enlisted advancements effective 01 August 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

July 9, 2024

Active-Duty Supplemental Advancement Eligibility Lists for July 2024

The Active-Duty Supplemental Advancement Eligibility Lists for July 2024 (reflects requests processed prior to July 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

June 14, 2024

ALCGENL 255/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 07‐24

All Coast Guard Enlisted (ALCGENL 255/24) announces enlisted advancements effective 01 July 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

June 3, 2024

Active-Duty Supplemental Advancement Eligibility Lists for June 2024

The Active-Duty Supplemental Advancement Eligibility Lists for June 2024 (reflects requests processed prior to June 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

May 22, 2024

ALCGENL 221/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 06‐24

All Coast Guard Enlisted (ALCGENL) 221/24 announces enlisted advancements effective 01 May 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

May 14, 2024

Competency Dictionary Updates May 2024

The Competency Dictionary has been updated effective May 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 42 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

May 1, 2024

Active-Duty Supplemental Advancement Eligibility Lists for May 2024

The Active-Duty Supplemental Advancement Eligibility Lists for May 2024 (reflects requests processed prior to May 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

April 23, 2024

ALCGENL 182/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 05‐24

All Coast Guard Enlisted (ALCGENL) 182/24 announces enlisted advancements effective 01 May 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

April 1, 2024

Active-Duty Supplemental Advancement Eligibility Lists for April 2024

The Active-Duty Supplemental Advancement Eligibility Lists for April 2024 (reflects requests processed prior to April 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

March 4, 2024

Competency Dictionary Updates February 2024

The Competency Dictionary has been updated effective February 2024: Competency Dictionary (a spreadsheet that shows all authorized competency codes and descriptions) has been updated by Commandant (CG-1B-1). There have been 76 competency changes since the latest dictionary was published, and changes since the latest update are in blue font on the

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For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.