USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

Tag: AD

March 12, 2025

ALCOAST 112/25 SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TODIRECT ACCESS

R 121555Z MAR 25 MID120001785238UFM COMDT COGARD WASHINGTON DC TO ALCOASTBT UNCLASALCOAST 112/25 SSIC 1000SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS1. This ALCOAST announces necessary preparations in advance of a scheduled period of limited availability to Direct Access. This is required to implement the 2025

March 5, 2025

ALCOAST 105/25 SSIC 5510 SUBJ: DIRECT ACCESS DATA BREACH AND OPERATING STATUS - SITREP 1

R 052359Z MAR 25 MID120001767785UFM COMDT COGARD WASHINGTON DC TO ALCOAST BT UNCLAS ALCOAST 105/25 SSIC 5510 SUBJ: DIRECT ACCESS DATA BREACH AND OPERATING STATUS - SITREP 1A. COMDT COGARD WASHINGTON DC 182347Z FEB 25/ALCOAST 074/251. Following the security breach announced in REF (A), Direct Access(DA) was fully restored on Wednesday, 19 February.

March 5, 2025

ALCOAST 103/25 SSIC 5402 SUBJ: DATA, ANALYTICS, AND AI TECHNICAL AUTHORITY, COMPETENCIES, AND USE CASE INVENTORYING REQUIREMENTS

ALCOAST 103/25The Office of Data & Analytics (CG-ODA) is pleased to announce the establishment and implementation of REF (B), the Data and Analytics Technical Authority, COMDTINST 5402.5. Per REF (A), data and analytics is established as a technical domain. The scope of the data and analytics technical domain includes data governance, data

March 4, 2025

Active-Duty Supplemental Advancement Eligibility Lists for March 2025

The Active-Duty Supplemental Advancement Eligibility Lists for March 2025 (reflects requests processed prior to March 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Feb. 24, 2025

ALCOAST 083/25 SSIC 7220 SUBJ: HEALTH CARE FLEXIBLE SPENDING ACCOUNT (HCFSA) SPECIAL ENROLLMENT PERIOD FOR MILITARY PERSONNEL

ALCOAST 083/25This ALCOAST announces the opportunity for eligible Coast Guard members to enroll in a Health Care Flexible Spending Account (HCFSA) during a Special Enrollment Period from 03-31 March 2025. HCFSA is a pre-tax account used to pay for eligible health care costs not covered by your health care plan. This includes copays, deductibles,

Feb. 24, 2025

ALCOAST 082/25 SSIC 7220 SUBJ: DEPENDENT CARE FLEXIBLE SPENDING ACCOUNT (DCFSA) SPECIALENROLLMENT PERIOD FOR MILITARY PERSONNEL

ALCOAST 082/25This ALCOAST announces the opportunity for eligible Coast Guard members to enroll in a Dependent Care Flexible Spending Accounts (DCFSA). DCFSA is a pre-tax account used to pay for eligible dependent care services, such as pre-school, day camp, before or after-school programs, and child (for a dependent who is under age13) or adult

Feb. 6, 2025

ALCGPSC 025/25 SUBJ: ACTIVE DUTY AND RESERVE COMMAND SENIOR ENLISTED LEADER (CSEL) SCREENING PANEL RESULTS FOR ASSIGNMENT YEAR 2025

ALCGPSC 025/25IAW Ref A, Commander, CG Personnel Service Center approved the report of the active duty and reserve Command Senior Enlisted Leader (CSEL) Screening Panel convened on 31 January 2025. The following members listed alphabetically were found to be best qualified and recommended for assignment to active duty silver badge CSEL positions

Feb. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for February 2025

The Active-Duty Supplemental Advancement Eligibility Lists for February 2025 (reflects requests processed prior to February 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Jan. 31, 2025

ALCOAST 038/25 SSIC 7220 SUBJ: SPECIAL PAYS FOR HEALTH PROFESSIONS OFFICERS

ALCOAST 038/25This ALCOAST announces the implementation of special pay rates for Health Professions Officers (HPOs) for Fiscal Year (FY) 2025, in accordance with REFs (A) through (C). HPO Special Pays include accession bonus (AB), accession bonus for critical wartime skills (AB-CWS), retention bonus (RB), incentive pay (IP), and board certification

Jan. 21, 2025

ALCGENL 007/25 SUBJ: MAY 2025 SERVICE WIDE EXAMINATION (SWE) COMPETITION

ALCGENL 007/25Summary. This message announces the May 2025 SWE competition for all ratings, except Musician (MU), and Public Affairs Specialist (PA). SWEs for Marine Science Technician (MST) and Maritime Enforcement Specialist (ME) will be administered via the E-SWE beta test. Additional information regarding the E-SWE will be provided in a future

Jan. 3, 2025

Active-Duty Supplemental Advancement Eligibility Lists for January 2025

The Active-Duty Supplemental Advancement Eligibility Lists for January 2025 (reflects requests processed prior to January 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Dec. 2, 2024

Active-Duty Supplemental Advancement Eligibility Lists for December 2024

The Active-Duty Supplemental Advancement Eligibility Lists for December 2024 (reflects requests processed prior to December 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Nov. 25, 2024

ALCGENL 412/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 12-24

All Coast Guard Enlisted (ALCGENL 412/24) announces enlisted advancements effective 01 November 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Nov. 5, 2024

Active-Duty Supplemental Advancement Eligibility Lists for November 2024

The Active-Duty Supplemental Advancement Eligibility Lists for November 2024 (reflects requests processed prior to November 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Nov. 5, 2024

ALCGENL 391/24 SUBJ: 2024 SERVICEWIDE EXAM CUTOFFS

ALCGENL 391/24Advancement cuts are based on forecasted losses and position reductions during a specific period of eligibility and are designed primarily for assignment officer planning purposes. CG Personnel Service Center‐Enlisted Personnel Management will revise these cut numbers as new loss data impacting the enlisted workforce becomes

Nov. 5, 2024

ALCGENL 390/24 SUBJ: 2024 MASTER CHIEF ADVANCEMENT PANEL (MCAP) REVISED CUTOFFS

ALCGENL 390/24Advancement cuts are based on forecasted losses and position reductions during a specific period of eligibility and are designed primarily for assignment officer planning purposes. CG Personnel Service Center‐Enlisted Personnel Management will revise these cut numbers as new loss data impacting the enlisted workforce becomes

Oct. 25, 2024

ALCGENL 382/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 11-24

All Coast Guard Enlisted (ALCGENL 382/24) announces enlisted advancements effective 01 November 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Sept. 30, 2024

Active-Duty Supplemental Advancement Eligibility Lists for October 2024

The Active-Duty Supplemental Advancement Eligibility Lists for October 2024 (reflects requests processed prior to October 1) have been posted. The list is available on PPC ADV's CG SharePoint Online page.Refer to ALCGENL message 035/18 for supplemental advancement list placement information.

Sept. 23, 2024

ALCGENL 364/24 - ENLISTED PERSONNEL ADVANCEMENT ANNOUNCEMENT (EPAA) NO. 10-24

All Coast Guard Enlisted (ALCGENL 364/24) announces enlisted advancements effective 01 October 2024. There is a spreadsheet available on PPC's Advancement CG SharePoint Online site that you can sort by unit or SPO for your convenience.

Sept. 16, 2024

ALCGPSC 123/24 - E-GOV TRAVEL SYSTEM (ETS) FY24-25 CROSSOVER GUIDANCE

ALCGPSC 123/24This ALCGPSC provides guidance for ETS use in preparation for FY25 and required actions for users and approvers.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.