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USCG Pay & Personnel Center             

DEERS / ID CARD CHALLENGES

To our Coast Guard, PHS and NOAA retirees and their families,

Referencing the DEERS eligibility outage, the Defense Manpower Data Center (DMDC) has restored 99% of our retired community’s TRICARE eligibility.  There are a small group of accounts requiring additional attention and the Coast Guard continues to actively work with DMDC to address those cases this week.  Thank you for your patience and support during this difficult time.  We regret the inconvenience and uncertainty this outage has caused and appreciate you checking PPC’s website for the latest information and sharing it with our Coast Guard family.

Additionally, PPC sent notifications to all retired members using their Direct Access email on file.  If you did not receive this notification, please take a moment to update your Direct Access contact information.  In addition to helping us pass information for emergencies such as this, it will greatly assist everybody for future messaging . . . especially with tax season right around the corner.

Given this weekend’s events, please take a moment to verify your DEERS status/eligibility by visiting the milConnect website:  milConnect (osd.mil).  If you continue to experience eligibility issues, contact DMDC’s Beneficiary Line at 1-800-538-9552.  If your situation requires a deeper dive, DMDC will refer you to PPC’s DEERS specialist.

Should you require emergent medical assistance or an Emergency Room visit before your eligibility is restored:

1. Obtain medical assistance as needed!

2. Keep all receipts/ records of medical assistance.

3. Contact TRICARE for reimbursement.

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Pay & Personnel News Updates from our Branches
Results:
Tag: Retired

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Nov. 8, 2023

2024 Tax Season Preparations for Retired & Annuitant 1099R Delivery - ACT NOW

For the 2024 tax season, the Pay and Personnel Center will mail 1099Rs to all retirees and annuitants in January 2024.  Therefore, it is imperative that your mailing address is current in DA.  Now is the time to update your records at  https://www.dcms.uscg.mil/ppc/ras/ (under “Update Contact Information”), and this will need to be done by 19

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Jan. 12, 2022

Survivor Benefit Plan (SBP)-VA Dependency and Indemnity Compensation (DIC) Off-Set Phase Out

The National Defense Authorization Act (NDAA) for Fiscal Year 2020 changed the way that Survivor Benefit Plan (SBP) annuity payments are reduced (off-set) by the receipt of VA Dependency and Indemnity Compensation (DIC).

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Oct. 28, 2021

Reminder: If your retirement date is on or after 1 January, 2022, as of 1 November 2021, PPC/RAS will no longer accept Form CG-4700 as your application for retirement pay

CG Form 4700, Coast Guard, PHS & NOAA Retired Pay Account Worksheet and Survivor Benefit Plan Election is being phased out. Coast Guard, PHS and NOAA personnel will join their DoD counterparts and begin using DD Form 2656, Data for Payment of Retired Personnel to establish their retired pay accounts at the Pay & Personnel Center.

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March 24, 2020

The Armed Forces Retirement Home Offers Affordable Independent Living for Eligible Veterans!

The Armed Forces Retirement Home (AFRH) – which offers affordable independent living to eligible veterans in its Washington, D.C., and Gulfport, Miss. locations, is now accepting applications for residency in 2020!

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Aug. 23, 2019

TRICARE: Retiring from Active Duty Brochure (PDF)

A four-page brochure that explains TRICARE coverage options after retiring from active duty. The brochure describes what stays the same, what changes, what actions to take, and what program options are available. It also provides information on dental coverage and the pharmacy benefit. Contact information is also included.

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June 12, 2019

Moving Away to College May Change Your Child's TRICARE Options

Is your student heading away to college this fall? TRICARE coverage of eligible dependents extends to college students. A change of address, such as moving to a new country, city, region, or ZIP+4 code is a TRICARE Qualifying Life Event (QLE). If this QLE applies to your student, you have 90 days from the date of the address change to change his or her TRICARE Prime or TRICARE Select health plan.