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USCG Pay & Personnel Center             

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Customer Service Feedback

 

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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ALCGPSC 057/25 SUBJ: AY26 COMMAND SENIOR ENLISTED LEADER (CSEL) SOLICITATION

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R 081550Z APR 25 MID120001840892U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGPSC
BT
UNCLAS
ALCGPSC 057/25
SUBJ: AY26 COMMAND SENIOR ENLISTED LEADER (CSEL) SOLICITATION
A. Military Assignments and Authorized Absences, COMDTINST M1000.8A
B. Command Senior Enlisted Leader Program, COMDTINST 1306.1I
C. Special Assignments - Home
1. This message solicits those MCPOs and SCPOs desiring assignment 
as a Gold or Silver Badge CSEL in AY26. CSELs uphold the highest standards 
and traditions of the United States Coast Guard. The candidate 
selected for these prestigious positions must model the Coast Guard’s 
Core Values of Honor, Respect, and Devotion to Duty and possess the 
highest standards of professionalism and integrity. They shall 
lead others in building a core values-based culture where every 
member of our workforce is safe, valued, and empowered, and where 
every workplace is intolerant of harmful behaviors. These 
assignments are reserved for outstanding individuals whose career
has displayed excellence in mission execution, adherence to core 
values, and a keen understanding of Coast Guard policies.
2. The CSEL is the direct representative to their principal on all
matters pertaining to efficient and effective management of day to 
day activities in their area of responsibility (AOR). CSELs assist 
and advise in enhancing policy, strategy, and outreach to the 
workforce, serve as a liaison to the Chief Petty Officer network, 
and manage communications between their principal and Senior 
Enlisted Leaders (SELs) throughout their AOR. They must possess the
communication skills necessary to push ground truth up and down the
chain of command. These skills are critical in building and 
maintaining a strong and effective Command Cadre as well as 
enhancing a positive command climate.
3. Eligibility:
a. Open to Active Duty (AD) MCPOs and SCPOs tour complete in AY26 or
AY27, or those who will have completed two years in their current
assignment in AY26, and who meet qualifications set forth in Ref 
(A) and (B). Members effected by the Force Alignment Initiative may 
request a tour completion waiver in their Command Endorsement.
b. Open to Reserve (RSV) MCPOs and SCPOs who meet qualifications 
set forth in Ref (A) and (B).
c. Incumbent Silver Badge CSELs who are tour complete in AY26 and 
desire a follow-on CSEL assignment (or extension) are required to 
submit a complete application. 
4. Process/timeline:
a. NLT 13 JUN 2025: Standard applications emailed to:
HQS-SMB-PSC-EPM-2-SpecialAssignments@uscg.mil,
and 'My Panel Submissions' submitted in Direct Access.
b. OOA 25 JUL 2025: Panel results released.
c. The expected report date is 01 JUL 2026. 
NOTE: MSU Houma's Command Senior Chief position will be available
with a reporting date of 01 OCT 2025.
5. Standard Applications: Members and Commands should pay close 
attention to the requirements listed in the standard application 
found in Ref (C). Incomplete or improperly formatted applications
will result in the applicant not being considered for the CSEL 
Program. Deadline extensions will not be granted to correct errors.
6. The Special Assignments Officer will coordinate the
release from rating process. Applicants should not contact their
detailer asking to be released from rating.
7. Point of Contact:
a. CSEL Program Manager: CMC J. A. Pereira, COMDT (CG-00B-D)
(202) 372-4431 or Jahmal.A.Pereira@uscg.mil.
b. Special Assignments Officer, CWO4 Derek Hardy, (571) 607-8792 or
HQS-SMB-PSC-EPM-2-SpecialAssignments@uscg.mil. After JUN 11, 2025 
CWO2 Michael Ballon-Garst, (571) 613-3149.
c. Reserve CSEL Assignment Officer, YNCM Mary Endicott, (202) 795-6538
or HQS-SMB-CGPSC-RPM-2-Assignments@uscg.mil.
8. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC),
sends.
9. Internet release authorized.
BT



The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.