USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCGPSC 056/25 SUBJ: PROMOTION AND ADVANCEMENT CEREMONY REQUIREMENTS AND PROCEDURES

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April 7, 2025 —

R 042139Z APR 25 MID180001702242U
ALCGPSC 056/25
SUBJ: PROMOTION AND ADVANCEMENT CEREMONY REQUIREMENTS AND
PROCEDURES
A. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3(Series)
B. Enlistments, Evaluation, and Advancements, COMDTINST M1000.2(Series)
C. COMDT COGARD WASHINGTON DC 301843Z APR 24/ACN 200/24
1. Promotion and advancement ceremonies are time-honored traditions that reflect the Coast
Guard’s commitment to recognizing the accomplishments of our people and reinforcing our Core
Values. These ceremonies are more than a formality – they are professional milestones that
publicly affirm the dedication, performance, and growth of our members. As such, every officer
and enlisted member shall be afforded an appropriate and meaningful ceremony when promoted,
advanced, or frocked.
2. In accordance with references (a) and (b), unit commanders must ensure the following
procedures are carried out to properly recognize the member:
a. Conduct a ceremony on the date of authorized promotion/advancement in accordance
with the Officer Promotion Authorization List (OPAL), effective date of frocking,
Enlisted Personnel Advancement Announcement (EPAA), and Enlisted Reserve
Advancement Announcement (ERAA), or as soon as practicable thereafter. Ceremonial
advancements may be authorized in accordance with reference (c). Ceremonial
advancements should be leveraged to accommodate member’s personal needs to allow
appropriate recognition with family and friends as possible.
b. Consider the honoree’s desires regarding the format, location, and participants in the
ceremony.
c. For officers: Administer the oath of office to the newly promoted officer. The officer’s
Oath can be found at: CG_9556.PDF.
d. For enlisted members: Reaffirm the oath of reenlistment during advancement ceremonies.
The Oath of Enlistment can be found at: CG-5675.
3. Unit commanders must also verify ongoing eligibility for promotion or advancement in
accordance with references (a) and (b). If a member becomes ineligible prior to their effective
date, commands are required to notify CG PSC (opm), (rpm), (epm), as appropriate.
4. Promotion and advancement certificates should be used to formally mark the occasion. Officer
promotion certificates may be requested via the Promotion Certificate Request Form, and
enlisted advancement certificates are available at Enlisted Advancement Certificates.
5. As leaders, we must model and preserve the standards of our profession to ensure every
member receives the recognition they have earned. By formal recognition of our members, we
strengthen esprit de corps, pride in service, and our collective sense of purpose.
6. POCs: OPM: LT John Jarrett at John.S.Jarrett@uscg.mil, EPM: LT Victoria Castleberry at
Victoria.T.Castleberry@uscg.mil, and RPM: LT Corinthia Cortez, at
Corinthia.T.Cortez@uscg.mil.
7. RDML Z. Merchant, Commander, Personnel Service Center (CG-PSC), sends.
8. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.