USCG Pay & Personnel Center

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PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 162/25 SSIC 1418 SUBJ: MAY 2025 ELECTRONIC SERVICEWIDE EXAMINATION (ESWE) BETA TEST FOR ME AND MST RATINGS

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April 3, 2025 —

R 031423Z APR 25 MID320000830959U
FM COMCOGARD FORCECOM NORFOLK VA TO ALCOAST
BT UNCLAS
ALCOAST 162/25 SSIC 1418
SUBJ: MAY 2025 ELECTRONIC SERVICEWIDE EXAMINATION (ESWE) BETA TEST FOR ME AND MST RATINGS
A. ALCGENL 007/25 MAY 2025 SERVICEWIDE EXAMINATION (SWE) COMPETITION
B. 2025 eSWE Beta Test SWE Officers Handbook
C. Enlistments, Evaluations, and Advancements, COMDTINST 1000.2C
1. Summary. This message announces the implementation of the first beta test of an electronic
Servicewide Examination (eSWE) for the MAY 2025 advancement cycle. The eSWE will be administered to
all eligible members in the Maritime Enforcement Specialist (ME) and Marine Science Technician
(MST) ratings and will replace the traditional paper‐based exam with a 75‐question, 90‐minute exam
delivered through the Coast Guard Online World of Learning (CG‐OWL) platform. Multiple paygrades
and ratings may test concurrently in a designated testing space.
2. Schedule. SWE Officers have maximum flexibility to schedule eSWEs within the primary window
below.
a. Primary Testing Window: The primary testing window
is 12‐15 MAY 2025. All eSWE participants are expected to sit for the eSWE during this window. If an
exigent circumstance arises preventing eligible candidates from testing during the primary window,
SWE Officers shall contact the eSWE Assist Team (eSWAT) described below for guidance. The eSWAT
will coordinate with the candidate and their ESO or SWE Officer to reschedule the primary exam
during an alternate time or recommend a substitute eSWE.
b. Substitute eSWE window: The substitute testing window is
24 MAY‐20 JUN 2025. Requests for a Substitute eSWE shall be submitted to the Rating Knowledge
Managers (RKMs) by email per guidance in REF (B). The deadline to request a substitute eSWE is
30 MAY 2025.
3. Roles and Responsibilities. Guidance in REF (A) applies to the eSWE process except where
specifically addressed in this message or in REF (B).
a. eSWE Assist Team (eSWAT): This dedicated team will provide comprehensive support to SWE
Officers, commands, and proctors throughout the eSWE testing window. The eSWAT will offer
proactive communication, troubleshoot issues, and facilitate timely resolutions. The eSWAT can be
contacted by email at eSWAT@uscg.mil. Additional information and operating hours for the eSWAT will
be announced on the SharePoint site (see paragraph 4).
b. Candidate Responsibilities: In addition to PDE verification per REF (A), all eligible MEs and
MSTs shall ensure they have active CG‐OWL accounts with CAC login by 15 APR 2025. Candidates
shall coordinate directly with their ESO or SWE Officers to schedule an exam.
c. Proctor Responsibilities: SWE Officers and any E‐8 or above designated in writing by their
command may serve as eSWE proctors. Prior to serving in this role, proctors shall follow guidance
in REF (B) to obtain "CG Monitor" credentials in QuestionMark Online, the subsystem of CG‐OWL used
for secure testing. These credentials are required for proctors to certify candidates' identities
and eligibility prior to commencing the exam. Additional responsibilities are described in REF (B).
d. SWE Officer Responsibilities: SWE Officers are responsible for administration of each eSWE and
shall maintain a roster of command‐designated proctors for units under their responsibility.
SWE Officers shall schedule exams for all candidates at their units, accounting for considerations
discussed in REF (B) including proctor availability, workstation availability, space requirements,
etc. SWE Officers will coordinate with the eSWAT to ensure every candidate is able to complete the exam.
e. Command Responsibilities: Commands shall support the SWE Officer and candidates with testing
requirements, including availability of space and workstations. Substitute eSWE requests must
originate from the requesting candidates command following guidance in REF (B).
4. SharePoint Site. The following site will serve as a central repository for all eSWE‐related
information and resources including the most up‐to‐date copy of REF (B):
(Copy and Paste URL Below into Browser) https://uscg.sharepoint‐mil.us/sites/forcecom_spo/eSWE
5. This beta test marks a significant step in modernizing the
Coast Guard's advancement system by leveraging technology to improve efficiency, reliability,
flexibility, and operational readiness.
6. POC: LTJG Yatteau at Robert.J.Yatteau@uscg.mil or (206) 820‐1863.
7. RDML J. K. Randall, Commander, Force Readiness Command (FC‐C), sends.
8. Internet release is authorized.

ppc PSC ADV ME MST ESWE SWE ESO SWE OFFICERS MAY SWE 2025 BETA SPO ADMIN P&A EPM

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.