USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 151/25 SUBJ: MID-PERIOD COUNSELING FOR ENLISTED MEMBERS

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March 31, 2025 —

R 282014Z MAR 25 MID120001823648U
FM COMDT COGARD WASHINGTON DC TO ALCOAST
BT UNCLAS
ALCOAST 151/25 SSIC 1000
SUBJ: MID-PERIOD COUNSELING FOR ENLISTED MEMBERS
A. Enlistments, Evaluations, and Advancements, COMDTINST 1000.2C
1. This ALCOAST updates REF (A) to require rating chains to conduct mid-period counseling for
Enlisted members and introduces resources available to facilitate performance feedback discussions.
2. Requirements:
a. Supervisors will conduct mid-period counseling with Enlisted members halfway through the marking
period to discuss performance expectations and provide feedback.
b. Marking Officials will ensure supervisors conduct mid-period counseling as required by the
Approving Official.
c. Approving Officials will establish a method to conduct and track mid-period counseling.
3. Effective and routine feedback is a critical component of a successful performance evaluation
and should be used in conjunction with establishing expectations and managing performance.
Providing feedback to members is an important and necessary part of leadership. Enlisted members
need to know in a timely manner how they are performing, to include what they are doing well and
where they need to improve. It is the responsibility of the Approving Official to establish a
process to conduct mid-period counseling
for Enlisted members.
4. The mid-period counseling session should leave the member with clear performance expectations
and a review of their current performance. In addition, the supervisor should leave with an
understanding of the member's personal and professional goals to best support them.
5. While formal evaluations are suspended for members in paygrades E1 thru E3, these members should
receive routine performance feedback.
a. Mid-Period counseling guides are available to support members and supervisors. The guides are on
EPM-3's SharePoint page under Training and Resources at: (Copy and Paste URL Below into Browser)
https://uscg.sharepoint-mil.us/sites/psc_spo/psc-epm/epm-3/SitePages/Enlisted-Evaluation-System-(EES).aspx
b. For general questions on counseling best practices or further discussion, please contact EPM-3
at: HQS-CGPSC-EPM-3-Evaluations@uscg.mil.
6. Questions or changes may be directed to Office of Military
Personnel Policy COMDT (CG-1M1) at: HQS-PolicyandStandards@uscg.mil.
7. These changes are effective immediately and will be incorporated into the next revision of REF
(A), which will be released within the year. All other policies outlined in REF (A) not specifically addressed within this message remain unchanged.
8. This message will be cancelled on 27 MAR 2026.
9. CAPT Ryan P. Matson, Acting Assistant Commandant for Military Personnel (CG-1M), sends.
10. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.