USCG Pay & Personnel Center

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PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 051/25 SUBJ: PY25 REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE

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March 28, 2025 —

281317Z MAR 25 MID320000813352U ALCGPSC 051/25

SUBJ: PY25 REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE
A. ALCGPSC 082/24
B. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3
C. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2
1. Cutoffs established in Ref A are revised as follows:
A. Aviation Engineering (AVI) specialty is revised to: (No. 15) RUELLE, JONATHAN L. AMTC
B. Boatswain (BOSN) specialty is revised to:
(No. 28) TABOADA, VICTOR M. BMC
C. Cyber Mission Management (CMM) specialty is revised to: (No. 7) LURAS, JACOB P. DCC
D. Criminal Investigator (INV) specialty is revised to: (No. 12) BELL, ASHLY N. ITC
E. Diver (DIV) specialty is revised to:
(No. 0) N/A
F. Electronics (ELC) specialty is revised to:
(No. 17) LAWRENCE, JUSTIN T. ETC
G. Finance and Supply (F&S) specialty is revised to:
(No. 28) EAVES, BRYCE M. SKC
H. Information Systems Management (ISM) specialty is revised to: (No. 14) MASON, ALEXANDER B. ITC
I. Intelligence Systems Specialist (ISS) specialty is revised to: (No. 5) TOTH, VICTORIA L. ISC
J. Maritime Law Enforcement and Security Specialist (MLES) specialty is revised to:
(No. 7) KLINGELE, TERENCE G. JR, MEC
K. Maritime Safety Specialist Deck (MSSD) specialty is revised to: (No. 15) THOMAS, SCOTT M. MSTC
L. Maritime Safety Specialist Engineering (MSSE) specialty is revised to: (No. 19) STEENSMA,
GRAYDON J. MKC
M. Marine Safety Specialist Response (MSSR) specialty is revised to: (No. 1) JAMES, WELDON T. MSTC
N. Material Maintenance (MAT) specialty is revised to: (No. 12) RATZEL, DERMONT W. DCC
O. Medical Administration (MED) specialty is revised to: (No. 4) ORTIZ, CHELSEYRHEYANNE K. HSC
P. Naval Engineering (ENG) specialty is revised to:
(No. 49) DELANGE, DEREK W. MKC
Q. Operations Systems Specialist (OSS) specialty is revised to: (No. 13) SANTIAGO, LUIS A. OSC
R. Personnel Administration (PERS) specialty is revised to: (No. 20) MARTIN, MEGAN K. YNC
S. Public Information (INF) specialty is revised to:
(No. 0) N/A
T. Weapons (WEPS) specialty is revised to:
(No. 2) WINTERS, MATTHEW I. GMC
2. Additional updates will be published as needed.
3. Per Article 1.D.9.C of Ref B, those candidates whose names appear at or above the cutoff for
appointment to warrant grade or whose names appear below the cutoff but who are subsequently
offered appointment to warrant grade are not eligible for advancement to E-7, E-8, or E-9.
Recommendation of these members for advancement to E-7, E-8, or E-9 will be invalidated and their
names will be removed automatically from the established enlisted advancement eligibility list 60
days after publication of the final eligibility list unless they have notified both PSC-OPM and
PSC-EPM of their intention to decline appointment to chief warrant officer. Per Article 3.A.13.d of Ref C, PSC may grant special
consideration to allow a member to advance prior to accepting or declining a CWO appointment in the
following situation: member is above the most recent cut on either the enlisted advancement
eligibility list or the CWO list and will execute enlisted PCS or fleet-up orders to fulfill the
responsibilities at the next higher pay grade. Requests for advancement must be submitted to CG
PSC-EPM.
4. Those who decline appointment or who voluntarily elect removal from the eligibility list are not
eligible to re-compete for appointment for five years. Commanding officers must ensure the
appropriate administrative remarks entry (CG-3307) required IAW Article 1.D.10.c of Ref B is
prepared and entered in the member’s PDR.
5. RDML Z. Merchant, Commander, CG Personnel Service Center, sends
6. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.