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DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Telephone:
(866) 772-8724
0730-1600 (Central time) M-F


E-Mail:
PPC-DG-CustomerCare@uscg.mil


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ALCOAST 132/25 SSIC 7220 SUBJ: FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL

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R 211335Z MAR 25 MID120001808245U
FM COMDT COGARD WASHINGTON DC TO ALCOAST
BT UNCLAS
ALCOAST 132/25 SSIC 7220
SUBJ: FY26 SPECIAL DUTY PAY (SDP) AND ASSIGNMENT PAY (AP) PANEL
A. Special Duty Pay (SDP), COMDTINST 1430.1Q
B. Coast Guard Pay Manual, COMDTINST M7220.29D
C. COMDT COGARD WASHINGTON DC 251544Z SEP 24/ALCOAST 373/24
1. This ALCOAST announces the convening of the FY26 SDP/AP Panel. The SDP/AP Panel will convene 
22‐23 April 2025.
2. SDP and AP are special pays intended to encourage officers and enlisted personnel to consider 
career fields or assignments of particular importance to fulfillment of Coast Guard missions. SDP 
and AP funding resources are limited and must compete for the scarce funding available to the Coast 
Guard for this purpose. Requests for SDP or AP will be evaluated on the following basis:
a. SDP: Authorized as an incentive to retain members who perform duties requiring special 
qualifications and having difficulty and arduousness of a greater degree than that expected of the 
majority of the Coast Guard personnel.
b. AP: Authorized as an inducement for members to pursue assignments that are extremely demanding 
of time and impose a greater degree of responsibility than that expected of other members of 
similar grade and experience.
3. In accordance with REFs (A) and (B), and considering the
FY25 SDP and AP authorizations announced by REF (C) for precedent and context, the SDP/AP Panel 
will:
a. Evaluate all FY26 SDP and AP requests, and recommend FY26 authorizations based upon received 
requests and Coast Guard Headquarters program manager (CGHQ PM) endorsements.
b. Consider continuation of FY25 AP authorizations in FY26, with no submission required by the 
appropriate CGHQ PM. FY25 AP authorizations may be reduced or eliminated in FY26 based on Service 
needs.
c. Consider continuation of FY25 SDP authorizations in FY26, based upon revalidation by the 
appropriate CGHQ PM. FY25 SDP authorizations may be reduced or eliminated in FY26 based on Service 
needs.
d. Consider requests to change an FY25 SDP or AP authorization for FY26. Such requests must include 
appropriate justification from the requestor and positive endorsement from the appropriate CGHQ PM.
4. All SDP and AP authorization requests must be validated and affirmatively endorsed by the 
appropriate CGHQ PM and include a list of position numbers prior to panel consideration. Commanding 
Officer assignments will not be considered for SDP or AP. All FY26
SDP/AP requests, including CGHQ PM revalidation of FY25 SDP and

requests to change FY25 SDP/AP authorizations for FY26 must be
submitted by email, via CGHQ PMs, and received by COMDT (CG‐1M12) at 
smb‐comdt‐compensation@uscg.mil NLT COB on 14 APR 2025.
Submissions arriving after the deadline, without the list of position numbers or lacking CGHQ PM 
endorsement will not be considered by the panel. Waivers of the SDP/AP request submission deadline 
will not be considered.
5. CGHQ PMs must provide effective oversight for all requests and revalidations under their 
purview. All FY26 SDP/AP requests and FY25 SDP revalidations must utilize the appropriate 
memorandum template located in the Templates folder at:
(Copy and Paste URL Below into Browser)
https://uscg.sharepoint‐mil.us/sites/CG‐1M12/Shared%20Documents/ 
Forms/AllItems.aspx?id=%2Fsites%2FCG%2D1M12%2FShared%20Documents
%2FGeneral%2FSDP%2DAP%20Request%20Templates&p=true&ga=1
6. Questions regarding this ALCOAST may be directed to Division of Military Compensation Policy 
(CG‐1M12) at: smb‐comdt‐compensation@uscg.mil.
7. CAPT Ryan P. Matson, Acting Assistant Commandant for Military Personnel (CG‐1M), sends.
8. Internet release is authorized.
 



The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.