USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS MAINTENANCE OUTAGE

Direct Access is currently undergoing maintenance. User access to Direct Access will be unavailable starting 16 March 2025 at 1700 EST until 19 March 2025 at 1600 EST. The C5I Service Center administers and provides all technical support, including password resets, for CG Direct Access (DA): https://hcm.direct-access.uscg.mil

Please note, all account related issues with DA (such as password resets) will now be completed by Product Support Service Desk. They can be contacted at 800-821-7081, Monday – Friday (6:30AM-6:30PM, EST). All other requests will continue to be handled by the PPC Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 122/25 SUBJ: UPDATED FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATED OPERATIONAL MISSIONS

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March 14, 2025 —

R 141720Z MAR 25 MID120001792105U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 122/25
SSIC 1000
SUBJ: UPDATED FY2024 SPECIAL LEAVE ACCRUAL (SLA) DESIGNATED
OPERATIONAL MISSIONS
A. COMDT COGARD WASHINGTON DC 281049Z AUG 24/ALCOAST 332/24
B. Personnel & Pay Procedures Manual, PPCINST M1000.2B
1. This ALCOAST updates REF (A) to include additional designated
operational missions as qualifying duty for FY24 SLA, for members
deployed or mobilized for 60 or more continuous days.
2. Updated FY2024 designated operational missions are:
a. Operation Vigilant Sentry
b. CENTCOM Operations
c. Francis Scott Key Bridge Response Operations
d. Lahaina Wildfire Response Operations
e. INDOPACOM Operations
3. Members must be away from homeport/Permanent Duty Station for 60
or more consecutive days for one of the above designated operational
missions to qualify.
4. Commands and members that meet the criteria for SLA carryover can
find procedures for SLA requests in REF (B) Chapter 6 Section Q.
5. This message is effective for all FY24 SLA requests.
Submission deadline for FY24 SLA carryover requests has been
extended to 01 APR 2025.
6. Questions regarding changes to military personnel policy should
be directed to COMDT (CG-1M11): HQSPolicyandStandards@uscg.mil.
7. CAPT Ryan P. Matson, Acting Assistant Commandant for Military
Personnel (CG-1M), sends.
8. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.