USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

CUSTOMER CARE NOTICE - PASSWORD RESET BACKLOG

We are currently experiencing a significant backlog of password reset requests resulting in longer-than-normal processing times. We understand the urgency of accessing Direct Access and appreciate your patience as we work diligently to address each request as quickly as possible.

To help us process requests more efficiently we kindly ask that you do not submit duplicate tickets if you have already submitted a request and have not received a response. This also includes submitting on behalf of someone that has submitted for themselves. Submitting multiple tickets for the same issue slows down the process and increases the overall backlog.

We are currently working tickets received on 07FEB – present. If you have clicked on the ‘Forgot Password’, please note that this function has been reported to take up to three hours to send directions on how to reset your password.

Your patience while we work through our backlog is appreciated.

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 112/25 SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TODIRECT ACCESS

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March 12, 2025 —

R 121555Z MAR 25 MID120001785238U
FM COMDT COGARD WASHINGTON DC TO ALCOAST
BT UNCLAS
ALCOAST 112/25 SSIC 1000
SUBJ: ADVANCE PREPARATIONS FOR UPCOMING LIMITED AVAILABILITY TO DIRECT ACCESS
1. This ALCOAST announces necessary preparations in advance of a scheduled period of limited
availability to Direct Access. This is required to implement the 2025 basic pay rate increases for
junior enlisted members.
2. At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those
users performing tasks associated with these changes. Direct Access will be reactivated at 0600
EDT, Thursday, April 3, 2025. This limited availability is necessary to prevent the submission of
self-service, unit P&A and SPO transactions that could potentially conflict with the basic pay rate
update.
3. Limited availability to Direct Access impacts all active duty, reservists, retirees, annuitants,
and civilian supervisors of
military members. During this timeframe, access to self-service in Direct Access for all users will
be unavailable. This means no login access, including no ability to submit absence requests, no
processing of pay or separation transactions and no processing of orders to include Reserve IDT,
ADT, etc.
4. Separate guidance for commands and SPOs will be provided in an upcoming ALCGPSC message.
Guidance pertaining to A and C school orders will be provided in an upcoming ETQC training
advisory. Commanders, Commanding Officers, Officers-in-Charge and Command Senior Enlisted Leaders
should advise all members of the need to complete any required work prior to 0600 EDT, Monday,
March 31, 2025.
5. For questions regarding this ALCOAST, including requests for access during this period, contact
LT Brenda J. Rosado, Brenda.J.Rosado@uscg.mil.
6. Mr. Gary C. Rasicot, Deputy for Personnel Readiness (CG-DCMS-DPR), sends.
7. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.