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USCG Pay & Personnel Center             

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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ALCGFINANCE 007/25 SUBJ: STRESS TEST OF FSMS

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R 071602Z MAR 25 MID120001770263U
FM COMDT COGARD WASHINGTON DC
TO ALCGFINANCE
BT
UNCLAS
ALCGFINANCE 007/25
SUBJ: STRESS TEST OF FSMS
1.FSMS will undergo an Operational Test (OT) between March 13th and
April 23rd to inform a subsequent Full Operating Capability (FOC)
decision planned for later this year as well as any remediation
needed for remaining system capabilities and performance gaps.
During this test, a number of Critical Business Functions (CBFs) and
performance parameters will be exercised to assess the degree to
which FSMS is now meeting the stated Operational Requirements (ORs).
A similar test was performed after go-live that revealed a
significant number of gaps which have been the focus of improvement
efforts for the past three years. One of the requirements involves
the ability of FSMS to maintain an acceptable level of
responsiveness with a user load of up to 5000 concurrent users.
It is our intent to test this performance requirement at two or
three targeted times during the OT period.
2. This message serves to introduce the test concept; additional
details will be released via The Fix, CG-83 Alert messages, and MS
Outlook/Teams invitations. Notably, FSMS responsiveness/latency has
been an area of concern from the user community, and this is
particularly so during times of heavy system usage during the 3rd
and 4th quarters. Importantly, the current latency metric suggests
that with a standard user load it is very near reaching the intended
performance target, so this test will serve as an opportunity for
the user community to test that premise - to inform whether FSMS
latency has in fact been sufficiently addressed to allow for more
substantial concurrent user level as required by the documented
requirements. Therefore, we will be asking for user involvement in
the planned stress-tests. The user involvement will not require
additional user workload but will involve saving a portion of work
to be completed during prescribed OT times to put a load on the
system and determine the impact of that load on system performance.
3. We are anticipating the first targeted stress test will take
place for a duration of 30 minutes in the second week of the OT
(week of March 17th). A specific date and time will be forthcoming
via the additional communications mentioned above. We are
envisioning this first test will simply involve getting as many
users on FSMS as practical performing their normal work at the same
time. Of particular interest will be any transactional work, rather
than running reports, as reporting performance falls under a
separate performance metric. In the second and third tests that will
likely be scheduled for the fourth and sixth weeks of the OT, we may
identify specific functions where we would like to concentrate,
depending on the results of the first test and other information
that points to specific system functions as being of concern.
4. MS Outlook/Teams meeting invitations for the specific test
periods will be disseminated and we will track the meeting
acceptances as a measure of how many participating users we can
expect. This is your opportunity to ensure FSMS is delivering on the
required performance levels. Please participate.
5. POCs: COMDT(CG-86), Stephen Weagraff, Stephen.J.Weagraff@uscg.mil
or COMDT(CG-86), CDR Katherine Pelkey, Katherine.M.Pelkey@uscg.mil
or FMPS I-Team, CAPT John Dewey, John.T.Dewey@uscg.mil
or FMPS I-Team, LCDR Yusen Guo, Yusen.Guo@uscg.mil
or COMDT(CG-9336), MCPO Juan Serrano, Juan.J.Serrano@uscg.mil.
6. Mark A. Rose, Director of Financial Operations/Comptroller
COMDT (CG-8) sends.
7. Internet release authorized.



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For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.