USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

CUSTOMER CARE NOTICE - PASSWORD RESET BACKLOG

We are currently experiencing a significant backlog of password reset requests resulting in longer-than-normal processing times. We understand the urgency of accessing Direct Access and appreciate your patience as we work diligently to address each request as quickly as possible.

To help us process requests more efficiently we kindly ask that you do not submit duplicate tickets if you have already submitted a request and have not received a response. This also includes submitting on behalf of someone that has submitted for themselves. Submitting multiple tickets for the same issue slows down the process and increases the overall backlog.

We are currently working tickets received on 07FEB – present. If you have clicked on the ‘Forgot Password’, please note that this function has been reported to take up to three hours to send directions on how to reset your password.

Your patience while we work through our backlog is appreciated.

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 101/25 SSIC 1000 SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S COVID-19 VACCINATION MANDATE

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March 5, 2025 —

R 051537Z MAR 25 MID120001766194U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 101/25
SSIC 1000
SUBJ: REINSTATING SERVICE MEMBERS DISCHARGED UNDER THE MILITARY'S
COVID-19 VACCINATION MANDATE
A. Executive Order on Reinstating Service Members Discharged Under
the Military's COVID-19 Vaccination Mandate of 27 JAN 2025
B. DHS Guidance on Restoring United States Coast Guard
Servicemembers of 28 JAN 2025
C. Medical Standards for Military Service: Retention,
DoDI 6130 Volume 2
D. Coast Guard Medical Manual, COMDTINST 6000.1F
E. COMDT COGARD WASHINGTON DC 262212Z AUG 21/ALCOAST 305/21
1. This ALCOAST announces the Coast Guard's first step in inviting
former members who were involuntarily separated or who voluntarily
separated as a result of the COVID-19 vaccine mandate to return to
Coast Guard service.
2. All members who were separated solely for failure to receive the
COVID-19 vaccine, or who voluntarily left the service in lieu of
receiving the vaccine, are invited to return to service, provided
they are fit for duty and meet retention requirements in REFs (C)
and (D). Members who were involuntarily separated and return to
service may be entitled to backpay and other compensation by
applying for a record correction through the Board for Correction of
Military Records (BCMR).
3. Guidance for re-accession and to request a records correction
for members seeking backpay and other benefits will be provided in
subsequent communications.
4. For questions, concerns, or re-accession resources, please
contact the Return to Service Team at:
SMB-COMDT-Return2ServiceInquiries@uscg.mil
5. Mr. Gary C. Rasicot, Deputy for Personnel Readiness
(CG-DCMS-DPR), sends.
6. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.