USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

CUSTOMER CARE NOTICE - PASSWORD RESET BACKLOG

We are currently experiencing a significant backlog of password reset requests resulting in longer-than-normal processing times. We understand the urgency of accessing Direct Access and appreciate your patience as we work diligently to address each request as quickly as possible.

To help us process requests more efficiently we kindly ask that you do not submit duplicate tickets if you have already submitted a request and have not received a response. This also includes submitting on behalf of someone that has submitted for themselves. Submitting multiple tickets for the same issue slows down the process and increases the overall backlog.

We are currently working tickets received on 07FEB – present. If you have clicked on the ‘Forgot Password’, please note that this function has been reported to take up to three hours to send directions on how to reset your password.

Your patience while we work through our backlog is appreciated.

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGRSV 008/25 SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTY ANNOUNCEMENT

PRINT | E-MAIL

Feb. 27, 2025 —

R 271717Z FEB 25
FM COMCOGARD PSC WASHINGTON DC
TO ALCGRSV
BT
UNCLAS
ALCGRSV 008/25
SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTY
ANNOUNCEMENT
A. ALCGRSV 006/25
B. Appointing Warrant Officers, COMDTINST M1420.1 (series)
1. In accordance with reference (A), the following CWO specialties will be
considered for Reserve CWO Appointments on the PY25 Reserve CWO Appointment
Board convening 06 April 2025:
Cyber Mission Management (CMM)
Finance and Supply (F&S)
Marine Safety Specialist Response (MSSR)
Maritime Law Enforcement Specialist (MLES)
Medical Administration (MED)
Naval Engineering (ENG)
2. Unlike the Active Component, the Reserve Component does not advertise
all CWO specialties for each promotion year (PY) consideration. Reserve
Component CWO specialties are announced based upon projected vacancies
between 01 June of the current PY and 31 May of the subsequent PY. Vacancies
are projected based on current CWOs reaching age 60 during the current PY or
30 years of total service and those with an approved voluntary retirement.
Unanticipated vacancies will be advertised in the following PY. RPM requests
notification if a current CWO meets any of the above mentioned separation
criteria, so that specialty may be added to the current PY specialty
announcement.
3. Applications shall be submitted via "My Panel Applications" in Direct
Access. Applicants must follow the guidance outlined in reference (B) and
in the Reserve Component Chief Warrant Officer (RC-CWO) Appointment Guide
which is posted on the following websites:
a. Internet: https://www.dcms.uscg.mil/RPM-1/Boards_And_Panels/
b. SharePoint: https://uscg.sharepoint-mil.us/sites/psc_spo/psc-rpm/RPM1
/SitePages/Enlisted%20Boards-%26-Panels.aspx
4. Any member wishing to apply to a CWO specialty outside of their normal
appointment path must meet the requirements listed in Article 3.K.1 of
reference (B).
5. CWO applications for specialties not listed above will not be considered.
Appointments are based upon projected vacancies.
6. For questions on the Reserve CWO Appointment Board process, contact
CG PSC-RPM-1 Boards and Panels at the following email address:
HQS-SMB-CGPSC-RPM-BoardsPanels@uscg.mil.
7. For questions on Reserve CWO Assignments, contact LT Joel P. Laufenberg,
(202)795-6505 or Joel.P.Laufenberg@uscg.mil.
8. CAPT Troy E. Fryar, Chief, Reserve Personnel Management, sends.
9. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.