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*** FSMS TESTING - SUNDAY, MAY 11, 2025 - DO NOT APPROVE DOCUMENTS IN ETS OR MLINQS ***

On Sunday, May 11, DO NOT approve any documents in ETS or mLINQs, this includes all advances, authorizations, amendments and vouchers. During this time, FSMS will have testing performed that will impact the processing of these documents. Anything submitted to FSMS during this time WILL NOT be processed and NO PAYMENT will be made, these documents WILL NOT be recoverable in FSMS. Due to the nature of the testing, it will appear that the interface between ETS/mLINQS and FSMS is working correctly, and NO ERRORS will be received in ETS or mLINQs.

Both ETS and mLINQs will be up, running, and operational for data input. The systems will allow you to approve, it is the AO’s responsibility to NOT take the action in the travel systems. Failure to comply will result in delayed processing as trouble tickets for both SNOW and PPC will be necessary to try and fix the issues.

Duplicate Relocations Found in mLINQS from Unauthorized Manual Entries

There have been several duplicate PCS relocations found in mLINQS causing a plethora of issues.

AO’s and/or proxies should NOT be entering relocations manually in mLINQS without contacting PPC first (customer care ticket) as relocations should be processed from DA to mLINQS. Below are the steps to take if a relocation has not processed from DA to mLINQS.

If the PCS relocation has been put in a “ready” status in DA and is not found in mLINQS :

  1. Contact PPC customer care via trouble ticket subject “re-submit to mLINQS” and PPC will manually re-submit this relocation over to mLINQS.
  2. If PPC cannot process this relocation over to mLINQS due to a systems error, we will work with the AO on manual entry.
  3. Relocations input using the legacy process should still submit a ticket to finish those claims using the legacy process calculator method. Only if they have already started using the legacy process.
  4. Any manual input relocations into mLINQS outside of this process will require an AO/proxy re-training and possible revocation of elevated permissions.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25.  Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored. 

  • Common Access Card (CAC) users must login using their CAC.  Username/password login is no longer available.  
  • Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center.  If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues.  

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY 

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy. 

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PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591


Customer Support Telephone: 

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues. 

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F


E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil 

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil 


PPC Web Content Manager 

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ALCGRSV 008/25 SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTY ANNOUNCEMENT

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R 271717Z FEB 25
FM COMCOGARD PSC WASHINGTON DC
TO ALCGRSV
BT
UNCLAS
ALCGRSV 008/25
SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTY
ANNOUNCEMENT
A. ALCGRSV 006/25
B. Appointing Warrant Officers, COMDTINST M1420.1 (series)
1. In accordance with reference (A), the following CWO specialties will be
considered for Reserve CWO Appointments on the PY25 Reserve CWO Appointment
Board convening 06 April 2025:
 Cyber Mission Management (CMM)
 Finance and Supply (F&S)
 Marine Safety Specialist Response (MSSR)
 Maritime Law Enforcement Specialist (MLES)
 Medical Administration (MED)
 Naval Engineering (ENG)
2. Unlike the Active Component, the Reserve Component does not advertise
all CWO specialties for each promotion year (PY) consideration. Reserve
Component CWO specialties are announced based upon projected vacancies
between 01 June of the current PY and 31 May of the subsequent PY. Vacancies
are projected based on current CWOs reaching age 60 during the current PY or
30 years of total service and those with an approved voluntary retirement.
Unanticipated vacancies will be advertised in the following PY. RPM requests
notification if a current CWO meets any of the above mentioned separation
criteria, so that specialty may be added to the current PY specialty
announcement.
3. Applications shall be submitted via "My Panel Applications" in Direct
Access. Applicants must follow the guidance outlined in reference (B) and
in the Reserve Component Chief Warrant Officer (RC-CWO) Appointment Guide
which is posted on the following websites:
 a. Internet: https://www.dcms.uscg.mil/RPM-1/Boards_And_Panels/
 b. SharePoint: https://uscg.sharepoint-mil.us/sites/psc_spo/psc-rpm/RPM1
 /SitePages/Enlisted%20Boards-%26-Panels.aspx
4. Any member wishing to apply to a CWO specialty outside of their normal
appointment path must meet the requirements listed in Article 3.K.1 of
reference (B).
5. CWO applications for specialties not listed above will not be considered.
Appointments are based upon projected vacancies.
6. For questions on the Reserve CWO Appointment Board process, contact
CG PSC-RPM-1 Boards and Panels at the following email address:
HQS-SMB-CGPSC-RPM-BoardsPanels@uscg.mil.
7. For questions on Reserve CWO Assignments, contact LT Joel P. Laufenberg,
(202)795-6505 or Joel.P.Laufenberg@uscg.mil.
8. CAPT Troy E. Fryar, Chief, Reserve Personnel Management, sends.
9. Internet release authorized.



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For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local help desk.