USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access (DA) is currently offline due to the implementation of security enhancements. Stakeholders throughout the C5I Community and CGCYBER are working tirelessly to bring DA back online as quickly as possible - WE APPRECIATE YOUR PATIENCE!

DA’s status will be updated accordingly on the logon screen once services are fully restored.

ATTENTION: As announced in ALCOAST 105/25, the implementation of multi-factor authentication (MFA) for DA began on 17 March 2025 to improve security.  

Once successfully implemented, Coast Guard users with CGOne Network Accounts must log in via Common Access Card (CAC).

Non-CAC holders (Retirees, Annuitants and those without a CGOne account) will perform a password reset prior to attempting to log in. The use of MFA one-time passcodes will be implemented for Non-CAC holders at a later date. Guidance with pre-generated passwords is being sent to users outside of the CGOne Network via email addresses on file within DA. Non-CAC holders who did not receive the email must contact the Product Support Service Desk for assistance.

Once services are restored, contact the Product Support Service Desk at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EST) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password rests or logon assistance. 

All other requests will continue to be handled by the Pay and Personnel Center (PPC) Customer Care Help Desk who can reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724. 

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGRSV 008/25 SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTY ANNOUNCEMENT

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Feb. 27, 2025 —

R 271717Z FEB 25
FM COMCOGARD PSC WASHINGTON DC
TO ALCGRSV
BT
UNCLAS
ALCGRSV 008/25
SUBJ: PY25 RESERVE CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD SPECIALTY
ANNOUNCEMENT
A. ALCGRSV 006/25
B. Appointing Warrant Officers, COMDTINST M1420.1 (series)
1. In accordance with reference (A), the following CWO specialties will be
considered for Reserve CWO Appointments on the PY25 Reserve CWO Appointment
Board convening 06 April 2025:
Cyber Mission Management (CMM)
Finance and Supply (F&S)
Marine Safety Specialist Response (MSSR)
Maritime Law Enforcement Specialist (MLES)
Medical Administration (MED)
Naval Engineering (ENG)
2. Unlike the Active Component, the Reserve Component does not advertise
all CWO specialties for each promotion year (PY) consideration. Reserve
Component CWO specialties are announced based upon projected vacancies
between 01 June of the current PY and 31 May of the subsequent PY. Vacancies
are projected based on current CWOs reaching age 60 during the current PY or
30 years of total service and those with an approved voluntary retirement.
Unanticipated vacancies will be advertised in the following PY. RPM requests
notification if a current CWO meets any of the above mentioned separation
criteria, so that specialty may be added to the current PY specialty
announcement.
3. Applications shall be submitted via "My Panel Applications" in Direct
Access. Applicants must follow the guidance outlined in reference (B) and
in the Reserve Component Chief Warrant Officer (RC-CWO) Appointment Guide
which is posted on the following websites:
a. Internet: https://www.dcms.uscg.mil/RPM-1/Boards_And_Panels/
b. SharePoint: https://uscg.sharepoint-mil.us/sites/psc_spo/psc-rpm/RPM1
/SitePages/Enlisted%20Boards-%26-Panels.aspx
4. Any member wishing to apply to a CWO specialty outside of their normal
appointment path must meet the requirements listed in Article 3.K.1 of
reference (B).
5. CWO applications for specialties not listed above will not be considered.
Appointments are based upon projected vacancies.
6. For questions on the Reserve CWO Appointment Board process, contact
CG PSC-RPM-1 Boards and Panels at the following email address:
HQS-SMB-CGPSC-RPM-BoardsPanels@uscg.mil.
7. For questions on Reserve CWO Assignments, contact LT Joel P. Laufenberg,
(202)795-6505 or Joel.P.Laufenberg@uscg.mil.
8. CAPT Troy E. Fryar, Chief, Reserve Personnel Management, sends.
9. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.