USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

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RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 088/25 SSIC 4050 SUBJ: TRAVEL FOR NON‐COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART)

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Feb. 25, 2025 —

R 251510Z FEB 25 MID180001627471U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 088/25
SSIC 4050
SUBJ: TRAVEL FOR NON‐COVERED ASSISTED REPRODUCTIVE TECHNOLOGY (ART)
IN ACCORDANCE WITH THE HYDE AMEMDMENT
A. Executive Order, Enforcing the Hyde Amendment of 24 January 2025
B. PDTATAC Memo of 29 January 2025, UTD for MAP 04‐25(S), Removing
Travel for Non‐Covered Reproductive Health Care Services
C. PDTATAC Memo of 04 February 2025, UTD for MAP 08‐25(I),
Reestablish Travel for Non‐Covered Assisted Reproductive Technology
(ART)
D. The Joint Travel Regulations (JTR)
1. As directed in REFs (A), (B) and (C), this ALCOAST announces a
change to REF (D).
2. REFs (A) and (B) removed authority for all travel for Non‐Covered
Reproductive Health Care from REF (D) to include all associated
definitions and acronyms. REF (B) was subsequently updated by
REF (C).
3. REF (C) changed Par. 033013 and Appendix A of REF (D),
reestablishing the authority to travel for Non‐Covered ART. This
authority is effective immediately.
4. This change will be published in the next revision to REF (D).
The current version of the JTR can be found here:
(Copy and Paste URL Below into Browser)
https://www.travel.dod.mil/Policy‐Regulations/Joint‐Travel‐
Regulations/
5. JTR changes are located on Defense Travel Management Office's
(DTMO) website at:
(Copy and Paste URL Below into Browser)
https://www.travel.dod.mil/Policy‐Regulations/Joint‐Travel‐
Regulations/Changes/
6. To request travel for Non‐Covered ART, Service members should
Visit (CAC required):
(Copy and Paste URL Below into Browser)
https://uscg.sharepoint‐mil.us/sites/psc spo/FS/Emergency%20Leave
%20and%20Travel/Forms/AllItems.aspx
7. COMDT (CG‐1M12) Travel & Transportation Policy team can be
reached by email at: SMB‐COMDT‐TravelTransportationPolicy@USCG.MIL
8. Mr. Gary C. Rasicot, Deputy for Personnel Readiness (DCMS‐DPR),
sends.
9. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.