USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues. Anyone outside of the CG network may call CGFIXIT for assistance at (855) 243-4948.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGOFF 010/25 SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG RANGE UNMANNED AIRCRAFT SYSTEMS

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Feb. 21, 2025 —

211210Z FEB 25 MID120001753874U
ALCGOFF 010/25
SUBJ: ESTABLISHMENT OF AVIATION OFFICER SUBSPECIALTY CODE – CG-AVI13 – LONG
RANGE UNMANNED AIRCRAFT SYSTEMS
A. Coast Guard Officer Specialty Management System Manual, COMDTINST M5300.3A
(series)
B. CG-AVI13 Officer Subspecialty Requirements (OSR)
1. IAW REF (A), the Office of Aviation Forces (CG-711) has established a new
Aviation Officer Subspecialty Code, CG-AVI-13, for Long-Range Unmanned
Aircraft Systems (LR-UAS).
2. The CG-AVI13 is a subspecialty code of the CG-AVI10 officer specialty code
and establishes three levels of LR-UAS skills, knowledge, and experience. The
CG-AVI13 subspecialty code applies to several competencies and supports the
framework to develop members that are capable and competent to support and
operate LR-UAS.
3. The CG-AVI13 LR-UAS Aviation Subspecialty Code closely mirrors the current
CG-AVI11 Fixed Wing Aviation and CG-AVI12 Rotary Wing Aviation subspecialty
codes. REF (B) lists the eligibility requirements to apply for LR-UAS CGAVI13. All officers who meet the requirements are encouraged to apply.
Requirement waivers may be requested from CG-711.
4. REF (B) and the Officer Specialty Code (Subspecialty) Application (CGHQ5319B) are available via the OPM3 OSMS SharePoint page Officer Specialty
Management System (OSMS)
5. POC: COMDT (CG-711), Aviation Resources Division HQS-DG-lst-CG7111@uscg.mil
6. CAPT Joan Snaith, Chief of Officer Personnel Management (CG-OPM), sends.
7. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.