USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

NOTE: At 0600 EDT, Monday, March 31, 2025, availability to Direct Access will be limited to only those users performing tasks associated with implementing the 2025 basic pay increases. Direct Access will be reactivated at 0600 EDT, Thursday, April 3, 2025.

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

Customer Service Feedback

Mailing Address:
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone:
(866) 772-8724
0730-1600 (Central time) M-F

E-Mail:
PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCOAST 075/25 SSIC 5700 SUBJ: EIGHTY-FOURTH ANNIVERSARY OF THE COAST GUARD RESERVE

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Feb. 19, 2025 —

R 191400Z FEB 25 MID120001751254U
FM COMDT COGARD WASHINGTON DC TO ALCOAST
BT UNCLAS
ALCOAST 075/25 SSIC 5700
SUBJ: EIGHTY-FOURTH ANNIVERSARY OF THE COAST GUARD RESERVE
A. Recognition Programs, COMDTINST 1650.26A
1. For 84 years, the Coast Guard Reserve has been a cornerstone of mission readiness and excellence
since its establishment
on February 19, 1941.
2. Our reservists remain steadfast in responding to Coast Guard operational demands in the homeland
and abroad:
a. The Port Security community adopted an adaptive force package Model to enable critical military
operations defending our nation. July 2024 saw the first of many deployments of Embarked Security
Teams (EST) to support maritime missions in the Pacific.
b. In March 2024, the Francis Scott Key Bridge collapse in Baltimore led to the loss of lives and
the closure of the Port of Baltimore. Reservists were essential to the Coast Guard's response
efforts, providing 86 personnel for public safety, investigation, and restoring the Marine
Transportation System fundamental to economic prosperity.
c. Coast Guard reservists contributed over 28,000 duty days carrying out essential Coast Guard
operations, including Operation Vigilant Sentry (OVS). Over 300 reservists supported Department of
Homeland Security efforts to curtail illegal migration and secure
our southern maritime border.
3. As we look toward the future, our commitment to shaping the force, enhancing operational Reserve
readiness, improving support structures, and meeting the challenges of the next decade is
unwavering. We celebrate the commitment and sacrifices of every reservist who exemplifies the Coast
Guard's core values of Honor, Respect, and Devotion to Duty.
4. On this 84th anniversary, we extend our deepest gratitude to the Reserve workforce for their
outstanding service to the Nation. Bravo Zulu and Semper Paratus!
5. RADM Tiffany Danko, Assistant Commandant for Reserve (CG-R), sends.
6. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.