USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

Direct Access is limited access only due to unscheduled maintenance.

We will update this message when we receive additional information.

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGPSC 029/25 SUBJ: PY25 APRIL REGULAR TO RESERVE COMMISSION APPOINTMENT PANEL

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Feb. 13, 2025 —

R 131148Z FEB 25 MID120001738181U
FM COMCOGARD PSC WASHINGTON DC
TO ALCGPSC
BT
UNCLAS
ALCGPSC 029/25
SUBJ: PY25 APRIL REGULAR TO RESERVE COMMISSION APPOINTMENT PANEL
A. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3
(series)
B. Guidance and Eligibility Criteria for Officer Personnel Boards and
Panels, PSCINST 1401.1 (series)
1. In accordance with Article 1.G of reference (A), a Regular to Reserve
(R2R) Commission Appointment Panel is scheduled to convene on 1 April 2025
to consider current and former regular officers for a commission in the
Coast Guard Reserve.
2. Eligible officers: Former Coast Guard or Navy officers within one year
of the effective date of their resignation, Coast Guard regular officers
at the time of their unqualified resignation, and regular officers twice
non-selected who are not retirement eligible and are scheduled for
discharge are eligible to apply.
3. Reserve officers serving on Extended Active Duty (EAD) who were not
selected for promotion on the ADPL or RCM selection list are ineligible to
apply for the R2R process and should refer to the Reserve Officer Active
Status Panel (ROASP). Information on the ROASP process may be found on
the following RPM-1 web page: https://www.dcms.uscg.mil/Our-Organization/
Assistant-Commandant-to-Human-Resources-CG-1-/Personnel-Service-Center-
PSC/IDPL/.
4. Application Process: All eligible officers should submit complete
application packages to ARL-SMB-CGPSC-R2R-ROASP@uscg.mil. Applications
submitted prior to the release of this message will not be accepted and
must be resubmitted in accordance with this message. Application packages
must include the following documents:
a. Written request in CG standard memo format.
b. Approved separation authorization.
c. Approved DD-2697 (Report of Medical Assessment). A physical
examination that meets retention standards is required to apply for a
Reserve commission. Officers currently on active duty may obtain this exam
at their servicing clinic. The exam must be recorded on form DD-2697 and
must contain the words "Member meets retention standards IAW COMDTINST
M6000.1(series)" in block 20 of the form. Officers who were previously
separated and do not have a copy of their DD-2697 should contact RPM-1
immediately for guidance at the following email address:
ARL-SMB-CGPSC-R2R-ROASP@uscg.mil.
5. Complete application packages for this R2R panel shall be submitted no
later than 18 March 2025. Late or partial application packages will not be
accepted and returned without action. Additional information on the R2R
panel, including application templates and link to the DD-2697, may be found
on the following website: https://www.dcms.uscg.mil/Our-Organization/
Assistant-Commandant-for-Human-Resources-CG-1/Personnel-Service-Center-PSC/
Reserve-Personnel-Management-PSC-RPM/RPM-1/R2R/.
6. Communications to the Panel: Applicants electing to submit
communications to the Panel must follow the guidelines provided in
Article 3.A.4.f of reference (A) and paragraph 10.d of reference (B).
Communications shall be sent via email as a command-endorsed,
electronically signed memo to HQS-SMB-CGPSC-RPM-BoardsPanels@uscg.mil to
arrive no later than the day before the Panel convenes. Early submission
of communications to the Panel is required to allow adequate time for
correction should a submission contain unauthorized content.
7. All applicants are encouraged to review the Reserve Officer Career
Counseling Guide found at https://www.dcms.uscg.mil/Portals/10/
4_%20Reserve%20Personnel%20Career%20Counseling%20%28RPCC%29%20Guide_1.pdf.
8. R2R applicants desiring SELRES positions may apply during the appropriate
Assignment Year (AY). Please visit the RPM-2 website for specific information
regarding assignments: https://www.dcms.uscg.mil/Our-Organization/Assistant-
Commandant-for-Human-Resources-CG-1/Personnel-Service-Center-PSC/Reserve-
Personnel-Management-PSC-RPM/RPM-2/Assignments/.
9. Application packages, or questions on the application process, shall be
sent to the following email address: ARL-SMB-CGPSC-R2R-ROASP@uscg.mil.
10. CAPT Anthony R. Jones, Acting Commander, Personnel Service Center
(CG-PSC), sends.
11. Internet release authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.