USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

PAY & PERSONNEL CENTER (PPC)

Due to the heavy call volume and our phone systems limited capacity many customers are experiencing long wait times or being dropped from the call hold queue. We apologize for the inconvenience and frustration this is causing. We encourage any customer with urgent support requests to submit a customer care ticket at PPC-DG-CustomerCare@uscg.mil. In the Subject of the email please include the phrase URGENT TAX SEASON in all caps and the topic you need assistance with (example: 1099, W4, W2, etc.). In the body of your email please include your CURRENT MAILING ADDRESS. The mailing address must be able to receive FedEx packages.

DIRECT ACCESS

Direct Access (DA) is currently operational. Given the recent upgrades, the C5I Service Center is actively addressing residual access issues following the implementation of Multi-Factor Authentication (MFA) as announced in ALCOAST 105/25. Additionally, the C5I Service Center has assumed PPC’s previous role for DA password reset and other technical maintenance.

DA’s status will be updated accordingly on the logon screen once services are fully restored.

Common Access Card (CAC) users must login using their CAC. Username/password login is no longer available.
Non-CAC holders (Retirees, Annuitants and those without a CGOne account) should have received a password reset email from the C5I Service Center. If members have not received their password reset email or continue to experience issues logging in, they should contact the C5I Service Center Product Support Service Desk for assistance.

Product Support Service Desk can be reached by phone at 800-821-7081 (Mon-Fri, 6:30AM-6:30PM, EDT) or via email at SMB-USCG-KerWV-ProductSupportSD@uscg.mil for assistance with password resets, logon assistance or other DA technical issues. 

The Pay and Personnel Center (PPC) Customer Care Help Desk will continue to address personnel/administrative issues (not related to DA technical issues) and can be reached via email at PPC-DG-CustomerCare@uscg.mil or by phone at 866-772-8724 (Mon-Fri, 7:30AM-4:00PM, CDT).

RETIRED PAY

PPC is addressing a processing delay due to systematic issues and a shortage of personnel. This is causing a delay in response efforts for VA offsets, AEWs, CRDP, and CRSC disability. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost care and accuracy.

PPC Page Menu

PPC Customer Service Feedback

PPC Mailing Address:

Commanding Officer (RAS)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Customer Support Telephone:

PPC Customer Service

Personnel/Administrative Issues (not related to DA technical issues).

(866) 772-8724
7:30AM - 4:00PM (Central time) M-F

C5I Service Center Product Support Service Desk

Assistance with Password Resets, Logon Assistance, or Other DA Technical Issues.

(800) 821-7081
6:30AM - 6:30PM (Eastern time) M-F

E-Mail:

PPC Customer Service: PPC-DG-CustomerCare@uscg.mil

C5I Service Center: SMB-USCG-KerWV-ProductSupportSD@uscg.mil

PPC Web Content Manager

ALCGOFF 009/25 SUBJ: OFFICER PERSONNEL MANAGEMENT OUTREACH SESSIONS

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Feb. 11, 2025 —

111502Z FEB 25 MID180001601407U
ALCGOFF 009/25
SUBJ: OFFICER PERSONNEL MANAGEMENT OUTREACH SESSIONS
1. Officer Personnel Management (OPM) is announcing virtual Q&A sessions and wardroom
engagement opportunities.
2. The Career Management Branch (OPM-4) will host hour long sessions. These virtual
Q&A Sessions will start with a brief synopsis of relevant topics, updates to
policies, trends and best practices, and then move to a Q&A.
3. The virtual Q&A session schedule is noted below:
a. 26 February 2025, 1400EST: (OPM-1) Promotions/Post Graduate School
b. 05 March 2025, 1400EST: (OPM-3) Officer Evaluations/OSMS 2.0
c. 12 March 2025, 1400EST: (OPM-4) Officer Career Management
d. 02 April 2025, 1400EST: (OPM-2) Response Assignments
e. 10 April 2025, 1400EST: (OPM-2) Support/Special Assignments
f. 16 April 2025, 1400EST: (OPM-2) Afloat Assignments
g. 30 April 2025, 1400EST: (OPM-2) Aviation Assignments
h. 14 May 2025, 1400EST: (OPM-2) Intel/DCMS and Cyberspace Assignments
i. 21 May 2025, 1400EST: (OPM-2) Prevention Assignments
j. 28 May 2025, 1400EST: (OPM-2) Chief Warrant Officer Assignments
4. OPM recommends officers within a command attend virtual roadshows from
consolidated locations to the maximum extent possible. This should generate robust
wardroom conversation and maximize opportunities for professional development.
5. Wardrooms are encouraged to meet prior to the scheduled session to review
information provided on the relevant OPM SharePoint page.
6. Roadshow Access: All event links for scheduled sessions will be posted on the
Career Management Branch (OPM-4) SharePoint page to ensure widest dissemination:
https://uscg.sharepoint-mil.us/sites/psc_spo/psc-opm/opm-4/SitePages/OPM-4.aspx
Please note that the links posted take you directly to the Teams event. If you are
unable to access the SharePoint page, please contact OPM-4 at HQS-SMB-CGPSC-OPM4@uscg.mil with the specific Q&A session name/date you are interested in as the
subject line.
7. The information presented during the 2025 roadshows will be made available on
SharePoint. Recording titles will match the session titles and can be accessed easily
on OPM-4’s SharePoint site.
8. Requesting a Unit Virtual Roadshow: In addition to the above virtual Q&A sessions,
wardrooms may request tailored virtual sessions with unit-selected topics and
presenters. To request a tailored virtual wardroom session for your unit (or for a
collection of wardrooms), please email the OPM-4 inbox at HQS-SMB-CGPSC-OPM4@uscg.mil. The request should include the following: Subject: Virtual Session
Request. Email Body: Unit(s)/Date requested/Requested topics. Common topics include:
officer specialty progression, community-specific briefs, promotion boards, eResumes,
career management, advanced education panels, OERs, and temporary separation.
9.. While these roadshows are virtual to ensure widest dissemination, we are
available for in-person opportunities as well. If your unit is interested in funding
members from OPM to travel for an in-person presentation, please email the OPM-4
inbox at HQS-SMB-CGPSC-OPM-4@uscg.mil and include the following: Subject: In Person
Session Request. Email Body: Unit(s)/Date requested/OPM representation requested and
structure of event.
10. CAPT J. Snaith, Chief, PSC-OPM, sends.
11. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.