USCG Pay & Personnel Center

Direct Access User Guides Retiree Self-Service E-Gov Travel System (ETS)

DIRECT ACCESS

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

Spinning circle
DA Link is timing out
404 Error code
Authorization Error – Contact your Security Administrator
Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers. We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality. The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected. Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update.

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests. Please allow 5 days upon submission for response.

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

Customer Service Feedback

Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager

ALCGOFF 009/25 SUBJ: OFFICER PERSONNEL MANAGEMENT OUTREACH SESSIONS

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Feb. 11, 2025 —

111502Z FEB 25 MID180001601407U
ALCGOFF 009/25
SUBJ: OFFICER PERSONNEL MANAGEMENT OUTREACH SESSIONS
1. Officer Personnel Management (OPM) is announcing virtual Q&A sessions and wardroom
engagement opportunities.
2. The Career Management Branch (OPM-4) will host hour long sessions. These virtual
Q&A Sessions will start with a brief synopsis of relevant topics, updates to
policies, trends and best practices, and then move to a Q&A.
3. The virtual Q&A session schedule is noted below:
a. 26 February 2025, 1400EST: (OPM-1) Promotions/Post Graduate School
b. 05 March 2025, 1400EST: (OPM-3) Officer Evaluations/OSMS 2.0
c. 12 March 2025, 1400EST: (OPM-4) Officer Career Management
d. 02 April 2025, 1400EST: (OPM-2) Response Assignments
e. 10 April 2025, 1400EST: (OPM-2) Support/Special Assignments
f. 16 April 2025, 1400EST: (OPM-2) Afloat Assignments
g. 30 April 2025, 1400EST: (OPM-2) Aviation Assignments
h. 14 May 2025, 1400EST: (OPM-2) Intel/DCMS and Cyberspace Assignments
i. 21 May 2025, 1400EST: (OPM-2) Prevention Assignments
j. 28 May 2025, 1400EST: (OPM-2) Chief Warrant Officer Assignments
4. OPM recommends officers within a command attend virtual roadshows from
consolidated locations to the maximum extent possible. This should generate robust
wardroom conversation and maximize opportunities for professional development.
5. Wardrooms are encouraged to meet prior to the scheduled session to review
information provided on the relevant OPM SharePoint page.
6. Roadshow Access: All event links for scheduled sessions will be posted on the
Career Management Branch (OPM-4) SharePoint page to ensure widest dissemination:
https://uscg.sharepoint-mil.us/sites/psc_spo/psc-opm/opm-4/SitePages/OPM-4.aspx
Please note that the links posted take you directly to the Teams event. If you are
unable to access the SharePoint page, please contact OPM-4 at HQS-SMB-CGPSC-OPM4@uscg.mil with the specific Q&A session name/date you are interested in as the
subject line.
7. The information presented during the 2025 roadshows will be made available on
SharePoint. Recording titles will match the session titles and can be accessed easily
on OPM-4’s SharePoint site.
8. Requesting a Unit Virtual Roadshow: In addition to the above virtual Q&A sessions,
wardrooms may request tailored virtual sessions with unit-selected topics and
presenters. To request a tailored virtual wardroom session for your unit (or for a
collection of wardrooms), please email the OPM-4 inbox at HQS-SMB-CGPSC-OPM4@uscg.mil. The request should include the following: Subject: Virtual Session
Request. Email Body: Unit(s)/Date requested/Requested topics. Common topics include:
officer specialty progression, community-specific briefs, promotion boards, eResumes,
career management, advanced education panels, OERs, and temporary separation.
9.. While these roadshows are virtual to ensure widest dissemination, we are
available for in-person opportunities as well. If your unit is interested in funding
members from OPM to travel for an in-person presentation, please email the OPM-4
inbox at HQS-SMB-CGPSC-OPM-4@uscg.mil and include the following: Subject: In Person
Session Request. Email Body: Unit(s)/Date requested/OPM representation requested and
structure of event.
10. CAPT J. Snaith, Chief, PSC-OPM, sends.
11. Internet release is authorized.

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form. In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.